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The Transera Call Center App for the Salesforce™ Sales and Service Clouds is a complete call center application for the multi-media contact center. Transera’s Call Center App for Salesforce does not stop with an agent desktop CTI integration. Transera delivers call center management, administration, routing and reporting capabilities from within the Salesforce application itself. Its customer, call and agent data is integrated into the Salesforce database for unified visibility and control. It also adds an Interactive Voice Response (IVR) system and call routing strategies both of which can be driven by the data in Salesforce resulting in better customer experiences. The Transera Call Center App for Salesforce is easy to implement and cost-effective for a contact center with a handful of agents and will scale as your call center grows. Call centers with thousands of agents rely on Transera contact center applications.
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Transera Call Center App for Salesforce™ Sales and Service Clouds
Build, Administer and Manage your Call Center from within Salesforce
Agent Applet and Screen Pop
With data from the caller, Call Center App and Salesforce
Call Logging and Wrap Up
Call logs and wrap-up codes flow from Transera into Salesforce
Setting Up Voice Call Entry Points
Toll free and other numbers get loaded into Salesforce
Defining Voice Call Queues
Assign service level thresholds, call monitoring and recording
Assign User Agents to Team and Sites
Existing Salesforce users can be assigned to call center teams
Creating IVR Call Flows
Salesforce data objects can determine responses and routing
Creating Routing Strategies
Call routing can be driven by data in Salesforce data objects
Monitoring Live Calls
Managers can monitor and join calls from within Salesforce
Transera Call Center App for SalesforceGoes Beyond Open CTI Integration
To Learn More
transerainc.com/salesforceapp
1 - (800) 727- 0766
More information Custom demo
Full product description Resources
To talk to a person
appexchange.salesforce.com Search on Transera Call Center App Pricing and other information
Transera Call Center App for Salesforce™ Sales and Service Clouds
