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#96 - In this episode Travis speaks with renowned speaker, best-selling author, and successful entrepreneur Shep Hyken. Shep’s vast experience and knowledge of the business have helped large corporations as well as budding entrepreneurs with their business throughout the years. His speeches and books give valuable insight on the importance of customer service and the role your employees play in the goal of enriching your service. Shep and Travis give a lot of useful information on how to create a business that’s both profitable and sustainable. Shep gives his insight on the value of customer service and how to ensure customer loyalty through quality of work and feedback. He also gives his top 5 things that entrepreneur’s take note of in ensuring customer service for your clients. These are just some of the things that are what’s in store in this episode of the Entrepreneur’s Radio Show.
Citation preview
Creating a Great Customer Experience
to Grow your Biz
The Entrepreneur Radio Show - Episode #96 http://theentrepreneursradioshow.com
Creating a Great Customer Experience to Grow your Biz
build loyal relationships with
your customers
Creating a Great Customer Experience to Grow your Biz
focus on customer service, customer loyalty & customer relations
Creating a Great Customer Experience to Grow your Biz
avoid common mistakes with
customer service
Creating a Great Customer Experience to Grow your Biz
train your people to deliver the best
customer service
Creating a Great Customer Experience to Grow your Biz
how to keep your business on top
Creating a Great Customer Experience to Grow your Biz
learn themisconceptions of
culture change
Creating a Great Customer Experience to Grow your Biz
why great companies stay
on top
Creating a Great Customer Experience to Grow your Biz
customer-focused versus
employee-focused
Creating a Great Customer Experience to Grow your Biz
transaction versus
interaction
Creating a Great Customer Experience to Grow your Biz
engineer the customer experience
Creating a Great Customer Experience to Grow your Biz
listen to the full interview attheEntrepreneursRadioShow.com
Creating a Great Customer Experience to Grow your Biz
THE ENTREPRENEUR’S RADIO SHOWConversations with Self-made Millionaires
& High-level Entrepreneurs that Grow Your Business
a production of
Rock Star Entrepreneur Networkwww.rockstarentrepreneurnetwork.com
