Ritetrac 2016 training catalog

Ritetrac Consulting Nigeria Limited::: Copyright 2015:::www.ritetracconsult.com.ng::: 1

TRAINING

COURSES CATALOG

2016


COURSE CONTENT

COURSE COURSE FEE ___ DURATION

BUSINESS DEVELOPMENT…………………………………………….80,000 3 DAYS

BUSINESS INNOVATION AND CREATIVITY……………………..90,000 2 DAYS

CHANGE MANAGEMENT…………………………………………………. 75,000 2 DAYS

CONSTRUCTION PROJECT MANAGEMENT………………….…. 100,000 3 DAYS

CORPORATE EVENT MANAGEMENT ……….…………………….. 54,900 3 DAYS

CUSTOMER RELATIONSHIP MANAGEMENT…………………… 100,000 3 DAYS

CUSTOMER SERVICE INTELLIGENCE……………………………….. 65,000 2 DAYS

DEVELOPING EXCELLENT FACILITATION …………..………….. 84,000 2 DAYS

DIGITAL MARKETING ………………………………………………………. 4,000 2 DAYS

EFFECTIVE INTERNATIONAL BUSINESS MANAGEMENT…….. 75,000 2 DAYS

EMOTIONAL INTELLIGENCE ……………………………………………….. 70,000 2 DAYS

EXECTUIVE MASTER CLASS IN STRATEGIC MANAGEMENT…… 120,000 2 DAYS

INFORMATION AND COMMUNICATION TECH. PROJECT MNGT… 100,000 3 Days


LEADERSHIP & TEAM BUILDING…………………………………………… 75,000 3 DAYS

LEAN PROJECT MANAGEMENT …………………………………………. 180,000 3 DAYS

LEAN SIX SIGMA YELLOW BELT………………………………………. 100,000 3DAYS

LEAN SIX SIGMA GREEN BELT……………………………………..……. 150,000 4 DAYS

LEAN SIX SIGMA BLACK BELT…………………………..…………..…….. 180,000 5 DAYS

LEAN SIX SIGMA FOR EXECUTIVES………………………………..……….. 180,000 3 DAYS

MASTER CLASS FOR SECRETARIES & PA’S………………………………….. 75,000 2 DAYS

NEGOTIATION SKILLS & DECISION MAKING FOR MANAGERS…… 100,000 2 DAYS

NEW PRODUCT DESIGN ………………………………………………………….… 80,000 3 DAYS

PROJECT MANAGEMENT PROFESSIONAL………………………….……… 64,900 4 DAYS

PROFESSIONAL IN BUSINESS ANALYST……………………………………….. 180,000 3 DAYS

PUBLIC SECTOR MARKETING …………………………………………………… 75,000 2 DAYS

RETAIL MANAGEMENT……………………………………………………………… 60,000 2 DAYS

SERVICE MARKETING…………………………………………………….………….. 80,000 2 DAYS

SKILLS FOR ADMINISTRATIVE ASSISTANTS …………………………..….. 45,000 1 DAYS

STRATEGIC BRAND MANAGEMNENT MASTER CLASS…………….…… 85,000 2 DAYS


STRATEGIC HUMAN RESOURCE MANGEMENT……………………..…… 100,000 3 DAYS

SUPERVISORY LEADERSHIP SKILLS & DELEGATION……………….…. 75,000 3 DAYS

TEAM BUILDING AND PERSONAL EFFECTIVENESS…………………... 75,000 2DAYS

TELEMARKETING ………………………………………………………………….. 80,000 3 DAYS

TIME MANAGEMENT………………………………………………………..…….. 45,000 1 DAYS

TOTAL QUALITY MANAGEMENT (TQM)……………………………….. 110,000 3 DAYS

TRAIN THE TRAINER…………………………………………………………..… 70,000 2DAYS


Business Development Master Class Training

Training Overview

Business Development Master Class Training prepares participants to meet and surmount

requirements for crafting, deploying and managing strategic value proposition along with

dynamic considerations of business portfolio; in addition to mapping and streaming the flow of

value in consonance with arrays of challenging forces, so as to optimize business growth in

accordance with strategic intent.

COURSE OBJECTIVES

Understanding the sales process

Developing the new business funnel

The role of marketing and brand generation

Developing Competitive Intelligence

Proposal strategy development and execution


LEARNING OUTCOMES

Expertise in crafting, deploying and managing strategic value proposition

Competence in development and implementation of business growth control systems

Capability for development of high-flying business portfolio

Competence in evolving channels and markets

Capability for development and implementation of restructuring strategies

Competence in managing business innovation

Expertise in developing and boosting profitability drivers and strategic competitiveness

BENEFITS OF BUSINESS DEVELOPMENT MASTER CLASS TRAINING

To the Individual

Learn how to create new businesses while milking the existing businesses.

It would strengthen your core abilities and innovative capabilities

Develop a reputation that will make you a valid contributor to your organization

Expertise in crafting, deploying and managing strategic value proposition

Competence in development and implementation of business growth control systems

Capability for development of high-flying business portfolio


Create value through the application of new and enhanced capabilities

BENEFIT OF BUSINESS DEVELOPMENT MASTER CLASS

TRAINING

To the Organization

Increase ROI through new and existing markets.

Gain a competitive edge in the market place and win a larger market share.

Competence in evolving channels and markets

Capability for development and implementation of restructuring strategies

Competence in managing business innovation

Expertise in developing and boosting profitability drivers and strategic competitiveness

Enhance delivery of business objectives

Gain a deep understanding of key business challenges and opportunities

A strengthened ability to develop and implement innovative strategies.

DURATION: 3 Days

PRICE: N80,000


BUSINESS INNOVATION AND CREATIVITY

TRAINING

TRAINING OVERVIEW

Business Innovation and Creativity Training empowers learners to develop their creative human

potential to improve, enhance, and transform their businesses, communities, and personal lives.


Companies cannot grow revenues in today’s competitive global business environment without the

ability to understanding customers and markets trends, achieving market insights is a core

competency that must be nurtured, resourced and supported at the highest levels of the

organization. This workshop is designed to help you develop ideas and action plans to address

your real-world goals, challenges and problems using fresh thinking. Leading organizations

invest in business innovation training to create a culture of innovation.

COURSE OBJECTIVES

Business Innovation and Creativity Training looks at the drivers for innovation and gives

delegates tools and tips to:

Understand the need for an innovation strategy

Changing the working environment to promote innovation and creativity

Using creative thinking to bring real ideas back into work

Learning what innovation is and how it applies to them

Understanding why finance and cost/benefit analysis principles can work alongside ‘good’

ideas

Look at how your management processes should encourage and not stifle ideas, and how

to best reward ideas How to facilitate ideas and how to make every idea count

Making ideas into reality, how innovation strategies should work and what prevents them

from doing so

This is a highly interactive workshop and delegates are encouraged to bring their own

ideas for group interaction. It is ideal to help kick-start product or sales strategies,

company direction or growth management

DURATION: 2 Days

PRICE: ₦90,000.00


CONSTRUCTION PROJECT MANAGEMENT

CONSTRUCTION PROJECT MANAGEMENT

OVERVIEW

Construction Project Management provides advanced industry knowledge and new skills to

ensure that construction projects are completed on time, within budget, to the appropriate quality

standard and to exacting safety requirements.

CONSTRUCTION PROJECT MANAGEMENT OBJECTIVES

By attending you will:


Learn the total Project perspective on the management of Construction projects from

inception to completion.

Learn how to apply business process analysis to the management of projects.

Learn the basic principles of construction project management which will allow

participants to apply those principles to their particular management problems.

Review and synthesize the large number of different tools and techniques proposed for

improving construction performances, from risk management and value management

through to supply chain management, quality assurance.

Learn the construction health and safety practices

Learn the construction environmental management processes

Learn the construction financial management processes, cost control, and performance

evaluation and report.

Learn the project claim management processes

Place the use of information and communication technology ICT at the heart of

Construction project.

DURATION: 3 Days

PRICE: ₦100,000.00


Change Management

Course Overview

This change management training course teaches participants how to develop

the skills to proactively address change and meet the challenges of transition in

the workplace. Students will work with various employees to overcome the

problems encountered when making changes in your organization. Participants

will also learn how to develop the ability to effectively handle organizational

changes by examining the transition process and understanding their own, and

others, needs and responses to each phase.

Course Goals


Learn the basics of change management.

Learn to proactively address change.

Learn the steps of a change process.

Learn to adapt to change.

Learn to manage change.

Course Outline

Fundamentals of change management

Basics of change management

Importance of change

Leading change

Change process

Steps of a change process

Choose an action

Implement the action

Monitor the progress

Obstacles to change


Resistance

Complacency

Crisis

Managing change

Creativity

Commitment

Communication

Adapting to change

Truths and misconceptions

Factors affecting response

"Endings" phase

Coping with uncertainty

"Exploration" phase

Management of the "exploration" phase

Moving forward

"New beginnings" phase


Management of "new beginnings" phase

Duration: 2 Days

Course Fee: N75,000

CORPORATE EVENT MANAGEMENT

TRAINING

COURSE DESCRIPTION

Corporate event management workshop in Nigeria will give you in

depth theoretical and Practical knowledge to deliver successful

events on time on budget and on schedule. The framework we teach

is in line with best practices for managing events of any type and size.


Key benefits from this workshop:

Participants will gain skills that will enable them plan, execute,

monitor and control/Close an event successfully while insights will be

given on Event brief clarification, Stakeholder/Vendor management

etc. Integrating Social Media tools marketing for Event Management

will be given and much more.

Duration: 3 Days

Course Fee: N54,900

Customer Relationship Management Training

Training Overview

Customer Relationship Management Training (CRM) is one of the most important components for

sustenance and growth of an organization. With the advancement of software technologies, significant

progress has been made in designing and managing CRM systems. These efforts envisage facilitating

better customer interactions and greater understanding about customers; thus helps an organization build

competitive advantages.

This course plans to impart a sound introduction to CRM, a comprehensive understanding of the

processes involved, strong understanding of software components in different CRM systems, and

practical applications of CRM in different sectors. As the course is targeted to students of rural

management, it includes practical examples with strong lineage to rural planning and development.


Course Objectives

At the end of the programme, participants should be able to do the following:

Conduct effective customer profile analysis

Craft and implement customer relationship strategies

Execute customer profitability analysis and manage customer experience

Use analytics for building company-centered advocacy in the market

Implement sustainable customer loyalty programmes

Coordinate service delivery system in field service, help desk and technical support

Manage call center operations and personnel

Develop fitting customer-centricity delivery systems

Identify and implement feasible best practices in customer-centricity

Develop performance-orientated value model

Conduct proper evaluation of technological solutions in CRM and customer-centricity

Benefits of Customer Relationship Management Training

To individuals

Customer needs will be met more effectively by understanding specific customer

requirements


Conduct effective customer profile analysis

Effective targeted marketing communications aimed specifically at customer needs

Ability to create value for organizations and customers

Ability to analyze the different components of a CRM plan

Coordinate service delivery system in field service, help desk and technical support

To the Organization

Shorten your sales cycle

Manage Resources

Increase sales revenue

Ability to increase value from organization’s existing customers and reduce cost

associated with supporting and servicing them, increasing your overall efficiency and

reducing total cost of sales

Enhances increase customer satisfaction and retention, ensuring that organization’s good

reputation in the marketplace continues to grow

Development of a more personal approach, new or improved products and services in

order to win more business in the future

Acquisition and application of different approaches to CRM that are best suited to the

client’s culture.

DURATION: 3 Days

PRICE: ₦100,000.00


CUSTOMER SERVICE INTELLIGENCE

COURSE

COURSE OVERVIEW

Customer service intelligence course at Ritetrac ultimate goal is to increased customer loyalty

and retention. This requires the integration of many different parts of a business, from senior

management to the sales force, from marketing to production and human resources.

COURSE OBJECTIVES

After this customer service training course, delegates will be able to:

Recognize what ‘customer service excellence’ really means – to you and your customers

Understand the logic behind spending more on valuable customers, rather than “one-size-

fits-all” marketing

Understand and shape the role of each employee in the customer value chain

Identify ‘best practice’ in managing different customer situations, including complaints

Motivate and maintain morale in front-line customer service staff and teams

Integrate all aspects of your organization to manage and exceed customer expectations

Develop, motivate and inspire customer-value staff to deliver high quality consistently


Measure and assess how well customer service standards and objectives are being

achieved

Overcome internal communication barriers

Form stronger relationships with individual customers through interactive Customer

Centric (CC) processes and standards

BENEFITS

To Individuals

Acquisition of skills to eliminate unnecessary and costly calls to third parties

Ability to pinpoint in real-time, any general problem so that customers enquiries are

quickly answered

Ability to demonstrate professional customer service skills to improve customer

satisfaction and customer loyalty

Developing listening skills and questioning techniques that can shorten the interaction

time with customers

Ability to use case-based reasoning approach to perform an important task

Ability to clearly explain next step in a process and confirming that the customer is

satisfied which in turn decreases the number of callbacks or return customers

Acquiring a common process and language for dealing with customers

Ability to provide awesome customer service in a way that incorporates personal

strengths

To the Organization


Organizations will be able to meet and exceed customer needs and expectations,

guaranteeing satisfaction

Deliver an experience a customer can value

Ability to gain more business through converting enquiries into sales

Acquiring skill on how to go above and beyond customer’s expectations and provide the

kind of stellar service that creates life-long customers.

Ability to recognize the concept that customer satisfaction leads to increase in customer

loyalty which leads to increase in profit.

DURATION: 2 Days

PRICE: ₦65,000.00


Developing Excellent Facilitation Skills

Training

Overview

Developing Excellent Facilitation Skills Training workshop has been created to make core

facilitation skills better understood and readily available for your organization. It represents

materials and ideas that have been tested and refined over twenty years of active facilitation in all

types of settings. How You Will Benefit:

Distinguish facilitation from instruction and training.

Identify the competencies linked to effective small group facilitation.

Understand the different between content and process.

Identify the four stages of team development and ways to help teams through each stage.

Use common process tools to make meetings easier and more productive.

DURATION: 2 days

PRICE: ₦80,000.00


Digital Marketing Training

The success of every organization lies in its ability to harness digital marketing

platforms and to stay ahead of its competition, with every market segment online

and digital technologies particularly the internet, influencing every aspect of our

lives.

This 3-day workshop will help you learn from industry experts how to generate

excellent content to increase your online lead generation and consumer

engagement, understand what impact your digital marketing activities are having

on your organization and how to optimize your digital marketing strategy for

maximum growth.

Rooted in the exercises given are practical understandings of the core digital

marketing techniques to enable you leave with solid hands-on experience that

you can immediately implement in your daily business activities. Special

emphasis is placed on applying these techniques at international standards,

thereby equipping you for today’s global marketplace.


Five modules are taught for this Workshop with delivery within 2 days:

Fundamentals of Digital Marketing

Social Media Marketing

Mobile Marketing

Digital Marketing Strategies

Google Analytics

Business Ethics

Course Fee: N40,000

Effective International Business Management

Objectives:

The World of International Business

Cultural and Social Influences

International Communications

The International Trade Environment

Importing, Exporting, and International Trade

Governmental and Legal Influences


Economic and Currency and Risk Management geographic Influences

Business Ownership and Entrepreneurship

Organizational Management and Strategy

Production and Quality Control

Course Description:

A study of the basic processes and concepts of management. The course includes study

of legal, social, political environment with specific emphasis on the behavioral

perspectives in organizations.

Duration: 2 Days

Course Fee: N75,000

Emotional Intelligence Training

Overview

Emotional intelligence Training, also called EQ, is the ability to be aware of and to manage

emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get

you in the door, but it is your EQ, your ability to connect with others and manage the emotions of

yourself and others, that will determine how successful you are in life.

We have all worked with and listened to brilliant people. Some of them were great and… well,

some were not so great. The mean and the meek and all those in between can teach us more than

they realize. When we look at the truly extraordinary people who inspire and make a difference

you will see that they do this by connecting with people at a personal and emotional level. What

differentiated them was not their IQ but their EQ – their emotional intelligence. This course will

give you the EQ edge.

OBJECTIVES


What you will achieve

An understanding of the importance of using Emotional Intelligence

The ability to create an environment for productive work relationships

A model to guide your responses to difficult and challenging situations

An approach for more intentional actions

The ability to self-motivate while tempering negative responses

Team communication skills for running effective meetings, decision-making, and creative

problem-solving

One-on-one communication skills for constructive feedback and conflict management

The opportunity to practice applying tools and skills through individual and group

exercises

The confidence to deal with resistance and negativity

The ability to demonstrate leadership qualities that promote trust, motivation, and

commitment to results

Skills in “outcome thinking”

What you will learn

How to recognize and understand the five competencies for building Emotional

Intelligence

Self-motivation and job satisfaction as factors that contribute to high performance

Practical tools and skills for communicating effectively, assertively, and collaboratively


Influencing and partnering skills

Communication approaches and skills for developing relationships and ownership for

successful outcomes and follow through

Skills for conflict management and dealing with difficult situations

How to choose perceptions and behaviors that will lead to positive outcomes

Benefits of Emotional Intelligence Training

To Individuals

You will understand how your emotions affect your performance

Demonstrate empathy in a wide range of situations

Deal with disappointments, challenges and obstacles

Use Emotional Intelligence in difficult conversations

Become effective working with others

Become a strong performer

Ability to change the tactics we use in managing ourselves and our relationships with

others.

Develop social awareness

Get ahead in your career

To the Organization


Benefits of Emotional Intelligence Training

Develop a competitive edge

Avoid internal and external complications

Obtain Respect from employees and clients

Become a voice that wants to be heard

Identify happenings in and around

Ability to sympathize

DURATION: 2 Days

PRICE: N70,000

Executive Master Class for Global Marketing

Enhance your understanding of the marketing process, whether you are new to the field, or an established

marketing veteran. As a part of your learning experience, you will explore many tools and techniques that

will help you in your daily marketing activities. Gaining an understanding of global marketing tools and

techniques will help to strengthen your company's market position. You will create an action plan to further

develop a successful global marketing strategy.

Explain the process of marketing and its key functions.

Learn to recognize different types of customers.

Differentiate the elements of a marketing mix program.

Identify marketing resources that can be used to create value and describe the fundamentals of market orientation.


Use a SWOT chart to analyze internal and external marketing environments.

Discuss the importance of marketing resources and show their relationship to company performance.

Characterize a target market using specific market segmentation criteria.

Analyze customer purchasing processes and design a unique value proposition.

Describe the process of new product development.

Define your brand and explain the meaning of brand reality.

Distinguish between in-process and end-result metrics.

Select market-based metrics to evaluate performance.

Create an action plan to enhance global market performance.

Course Fee: N100,000

Executive Master Class in Strategic Management

The most successful executives are strategic managers and creative

thinkers. They know how to diagnose complex problems, craft

innovative solutions, and align the organization. The Harvard Division

of Continuing Education offers a portfolio of programs that can help

you analyze your company’s industry strengths and weaknesses—

and implement a winning strategy that drives innovation and

performance.


Each offering delves into the latest business theories and strategic

tools to help you build and sustain a competitive advantage. Through

hands-on exercises, interactive lectures, and dynamic discussions,

you’ll learn how to master the fundamentals of strategy, apply internal

and external consulting frameworks, and chart a strategic course for

a range of competitive landscapes.

Duration: 2 Days


INFORMATION & COMMUNICATION

TECHNOLOGY PROJECT MANAGEMENT


INFORMATION TECHNOLOGY PROJECT

MANAGEMENT OVERVIEW

Information technology project management training will equip delegates with the techniques to

master all the elements and challenges that go into being a top-notch IT project manager. As an

Information Systems Project manager, your job has evolved from applications development to

business systems integration. In this course, you’ll discover the tools and techniques that will

help you optimize the systems development life-cycle processes so that you can bring your

projects online more effectively, more quickly and on budget. You’ll learn how to accelerate

development and compress design time and how to use capability and maturity models so that

you can access where your IT processes currently are.

STANDARD: A guide to the project management body of knowledge (PMBOK Guide) areas are

covered.

BENEFITS OF INFORMATION TECHNOLOGY PROJECT

MANAGEMENT TO INDIVIDUALS

Comprehensive understanding of the various processes of IT project management.

Having an advanced set of project management tools and techniques for immediate IT project

application at the workplace.

Having a ready set of working templates, forms and checklists relevant for use in IT projects at

their place of work.


BENEFITS OF INFORMATION TECHNOLOGY PROJECT

MANAGEMENT TO ORGANIZATIONS

Ability to set up a PMO or contribute positively to an existing one

Better understanding of project selection decisions

Improved ability of delegates to plan, schedule and control a project

Mastering inter-personal skills needed to effectively manage project teams

Improved ability to develop appropriate performance measures

A wider choice of project planning techniques

INFORMATION TECHNOLOGY PROJECT MANAGEMENT COURSE

OBJECTIVES

How You Will Benefit

Maintain control of your projects with proven scheduling techniques

Deliver quality systems on time

Plan for the unexpected

Budget more effectively

Keep conflict at a minimum

Expertly use PM software tools you will learn to:


Define the role of the IT project manager

Develop a results-driven project management team

Identify, interpret, and manage the real project requirements

Develop a focused project plan to manage IT Projects

Estimate IT project costs and schedules using proven techniques

Find solutions to problems specifically related to IT projects Course Content: Overview of

IT Project Management

Definition and characteristics of IT project management

Common reasons why IT projects fail

Critical factors for IT project success

The IT project life cycle and the activities of each life cycle phase

Project processes common to all projects Concept Phase

Selecting and funding IT projects

Identify key project stakeholders

Describe the purpose and content of a IT business case

Prepare a project charter Requirements Phase

Identify and articulate customer requirements

Distinguish between functional and technical requirements


Use different methods for gathering requirements

Develop a requirements traceability methodology Planning Phase

Identify the key components of the project plan and the planning process

Construct a work breakdown structure showing all work components

Build a project schedule

Estimate duration, resources, and costs

Describe risk management planning and risk response planning

Describe subsidiary management plans including communications, procurement and

quality Design Phase

Describe the major activities of the preliminary and detailed design activities

Identify typical content of the technical specification document

Identify some design techniques use in developing the technical solution

Describe make or buy decision methodology Construction Phase

Develop a project team to build and deliver the product

Describe quality assurance activities, testing and audits

Assess project performance

Develop and use a change request methodology

Develop risk response strategies


Delivery Phase: * Describe the key activities of the delivery phase

Describe four major product/system conversion strategies

Understand the “go-live” transition responsibilities of the project manager

Develop scope verification and customer acceptance strategies

What instructional material will be used: Lecture, individual and group exercise, workshop and

case studies, group discussions and games, action learning workshops. The Delegates are

awarded a certificate of completion on successful completion of the program.

DURATION: 3 Days

PRICE: ₦100,000.00

Leadership and Team Management


Leadership & Team management:

Today's effective leaders must have the capability and confidence to build and develop focused and motivated teams that deliver outstanding operational performance in line with the strategic goals of the organization. This course highlights the processes and techniques leaders have at their disposal to develop their effectiveness and maintain top team performance.

`Leadership' and `Team Management' are two commonly used words in today's organizations. The course derives its roots from the basics of organizational management. In order to build a strong footing for learning of the concepts of leadership and team management, we need to understand the concepts of organization.

What is an Organization?

An organization is a deliberate arrangement of people to accomplish some specific purpose, goals e.g. Hospital, profit or non-profit organization, hotels etc.

Duration: 3 Days

Course Fees: N75,000


LEAN PROJECT MANAGEMENT

OVERVIEW

Lean project management course at Ritetrac Consulting will equip delegates with analytical

capability to improve project performance. Success of project organizations depends on adapting

to the quickly changing business environments. Lean, a continuous improvement method of

processes and operational management, has proven to be an effective way to tackle this

challenge. Now Lean is making its appearance in project management.

You will learn Best Practice methods and techniques to identify and solve inefficient processes

and project overhead.

LEAN PROJECT MANAGEMENT COURSE YOUR BENEFITS

Optimize your project, portfolio and program management processes (PPP) by eliminating unnecessary activities

PMO Level – We will assess and optimize general PPP processes which directly benefit all running projects & programs

Get Best Practice knowledge on how to rearrange the stream of your PPP processes to maximize the delivered value for your customers

Conduct measurements and understand why people spend time in different PPP processes

Six Sigma based principles on how to optimize your processes – directly applicable to your project, portfolio and program environment

Immediately benefit from the application of lean project management techniques

“Be lean” and avoid unnecessary tasks

Applicable e.g. to PMI, IPMA or agile project environments

Duration: 3 Days


Course Fees: N180,000


Six Sigma Certifications

Six Sigma certifications courses at Ritetrac Consulting include the IASSC(International

association of six sigma certification) and that of ASQ(American Society of Quality).We offer

IASSC (International institute of Six Sigma Certification USA-yellow belt,Green belt,black belt) and

American Society of Quality certifications .While we also have the action learning

workshop(Green belt,black belt), which are practical workshops targeted for delegates interested

in immediate application of the core tools and techniques of Lean Six Sigma. We are

an Accredited Training Organization and Accredited Examination centre of the International

institute of six sigma certification USA.

http://www.jkmichaelspm.com/product/iassc-lean-six-sigma-yellow-belt/

http://www.jkmichaelspm.com/product/iassc-lean-six-sigma-green-belt-2/

http://www.jkmichaelspm.com/product/iassc-lean-six-sigma-black-belt-2/

http://www.jkmichaelspm.com/product/action-learning-lean-six-sigma-green-belt-2/

http://www.jkmichaelspm.com/product/action-learning-six-sigma-black-belt/

http://www.iassc.org/provider/j-k-michaels-ltd/

http://www.iassc.org/provider/j-k-michaels-ltd/


IASSC LEAN SIX SIGMA BLACK BELT

CERTIFICATION OVERVIEWIASSC Lean Six Sigma black belt certification_

now in Nigeria is an in demand credential of business improvement professionals. It validates that

an individuals has the knowledge, skills, techniques and tools to lead successful business

improvement projects. The six sigma methodology is a systematic application that is focused on

achieving significant financial results and increasing customer satisfaction. When properly

deployed on carefully selected business projects, this methodology can lead to a significant

reduction—and in many cases, elimination—of defects, process waste, and out-of-control

processes, which translate into dramatic business gains.

Ritetrac Consulting is championing Lean Six Sigma and Process Improvement in Nigeria,

Organizer of the only Lean Six Sigma National Event every year (Lean Six Sigma and Process

Improvement Conference, Nigeria) we provide a comprehensive and disciplined model for

improvement, aligned with the Universal Body of Knowledge Standard of IASSC. Every participant

will learn how to meet his or her company’s business objectives through the recognized DMAIC

process. Attendees will learn how to direct Lean Six Sigma projects and obtain the maximum

improvements from the learned techniques and skills. This course is conducted in three five-day

sessions with four weeks between sessions.

Learned skills are practiced and applied through individual and team exercises, as well as to the

individual projects. Participants will be able to apply the concepts learned in the class to a

business improvement project assigned to them by their management sponsor.

IASSC LEAN SIX SIGMA BLACK BELT CERTIFICATION LEARNING OBJECTIVES

Achieve significant improvements in critical business processes.

Apply statistical and problem solving tools to an improvement project brought to class on the first

day.

Reduce process variation.

Eliminate waste and defects by applying lean and Six Sigma.

Collect, analyze, and quantify data that enable process improvements.

Learn how to execute the Six Sigma methodology.


Establish and define process capability.

Identify and eliminate dominant process variation sources.

Characterize and optimize processes by computing and applying statistical techniques.

Design, simulate, and execute designed experiments that depict validated improvement.

Learn how to plan and implement process control to hold project gains.

Pass the IASSC Black belt certification at first sitting

BENEFITS OF LEAN SIX SIGMA BLACK BELT CERTIFICATION TO AN INDIVIDUAL

1. Advance your career opportunities and fast-track career growth

2. Improve your productivity

3. Increase your marketability locally and internationally

4. Increase your earning potentials

5. Affirm your commitment to quality, waste and cost reduction

6. It’s a mark of excellence amongst your peers

7. It demonstrates you have acquired the knowledge, skill and experience to impact on

organizations bottom-line and ensure quality of products and service

8. Ability to use a wide range of practical business improvement tools and techniques

9. A world-wide recognized business leadership status

BENEFITS OF LEAN SIX SIGMA BLACK BELT CERTIFICATION TO AN ORGANISATION


1. Impacts the bottom-line

2. Drives strategy execution

3. Generates robust flexible business processes

4. Improves human performance across the enterprise

5. it’s a highly scalable problem solving methodology

6. Increase customer loyalty

7. Decreased cycle time

8. Improved employee morale.

TYPES OF TRAINING METHODOLOGY

DEFINE

1.1 The Basics of Six Sigma

1.1.1 Meanings of Six Sigma

1.1.2 General History of Six Sigma & Continuous Improvement

1.1.3 Deliverables of a Lean Six Sigma Project

1.1.4 The Problem Solving Strategy Y = f(x)

1.1.5 Voice of the Customer, Business and Employee

1.1.6 Six Sigma Roles & Responsibilities

1.2 The Fundamentals of Six Sigma

1.2.1 Defining a Process

1.2.2 Critical to Quality Characteristics (CTQ’s)

1.2.3 Cost of Poor Quality (COPQ)

1.2.4 Pareto Analysis (80:20 rule)

1.2.5 Basic Six Sigma Metrics


1.3 Selecting Lean Six Sigma Projects

1.3.1 Building a Business Case & Project Charter

1.3.2 Developing Project Metrics

1.3.3 Financial Evaluation & Benefits Capture

1.4 The Lean Enterprise

1.4.1 Basics of Lean

1.4.2 History of Lean

1.4.3 Lean & Six Sigma Integration

1.4.4 The Seven Elements of Waste

1.4.5 5S – Straighten, Shine, Standardize, Self-Discipline, Sort

MEASURE

2.1 Process Definition

2.1.1 Cause & Effect / Fishbone Diagrams

2.1.2 Process Mapping, SIPOC, Value Stream Map

2.1.3 X-Y Diagram

2.1.4 Failure Modes & Effects Analysis (FMEA)

2.2 Lean Six Sigma Statistics

2.2.1 Basic Applied Statistics

2.2.2 Descriptive Statistics

2.2.3 Distributions

2.2.4 Graphical Analysis

2.3 Measurement System Analysis

2.3.1 Precision & Accuracy

2.3.2 Bias, Linearity & Stability

2.3.3 Gage Repeatability & Reproducibility

2.3.4 Variable & Attribute MSA

2.4 Process Capability

2.4.1 Capability Analysis

2.4.2 Concept of Stability

2.4.3 Attribute & Discrete Capability

2.4.4 Monitoring Techniques


ANALYZE

3.1 Patterns of Variation

3.1.1 Multi-Vari Analysis

3.1.2 Classes of Distributions

3.2 Inferential Statistics

3.2.1 Understanding Inference

3.2.2 Sampling Techniques & Uses

3.2.3 Central Limit Theorem

3.3 Hypothesis Testing

3.3.1 General Concepts & Goals of Hypothesis Testing

3.3.2 Significance; Practical vs. Statistical

3.3.3 Risk; Alpha & Beta

3.4 Hypothesis Testing with Normal Data

3.4.1 1-sample & 2 sample t-tests

3.4.2 One-Way ANOVA

3.4.3 Two-Way ANOVA

3.5 Hypothesis Testing with Non-Normal Data

3.5.1 Mann-Whitney

3.5.2 Kruskal-Wallis

3.5.3 Mood’s Median

3.5.4 Friedman

3.5.5 1 Sample Sign

3.5.6 1 Sample Wilcoxon

3.5.7 One and Two Sample Proportion

3.5.8 Chi-Squared (Contingency Tables)

IMPROVE

4.1 Simple Linear Regression

4.1.1 Correlation

4.1.2 Regression Equations

4.1.3 Residuals Diagnostics Analysis

4.2 Multiple Regression Analysis

4.2.1 Non-Linear Regression

4.2.2 Multiple Linear Regression

4.2.3 Confidence & Prediction Intervals

4.2.4 Residuals Diagnostics Analysis

4.2.5 Data Transformation, Box Cox Technique

4.3 Designed Experiments

4.3.1 Experimental Objectives

4.3.2 Experimental Methods

4.3.3 Experiment Design Considerations

4.4 Full Factorial Experiments

4.4.1 2k Full Factorial Designs

4.4.2 Linear & Quadratic Mathematical Models

4.4.3 Balanced & Orthogonal Designs

4.4.4 Fit, Diagnose Model and Center Points


4.5 Fractional Factorial Experiments

4.5.1 Designs

4.5.2 Confounding Effects

4.5.3 Experimental Resolution

4.6 Advanced Experiments

4.6.1 Steepest Ascent Analysis

CONTROL

5.1 Lean Controls

5.3.1 Control Methods for 5S

5.3.2 Kanban (Pull Systems)

5.3.3 Poka-Yoke (Mistake Proofing)

5.2 Statistical Process Control (SPC)

5.4.1 Data Collection for SPC

5.4.2 I-MR Chart

5.4.3 Xbar-R Chart

5.4.4 U Chart

5.4.5 P Chart

5.4.6 NP Chart

5.4.7 Xbar-S Chart

5.4.8 CumSum Chart

5.4.9 EWMA Chart

5.4.10 Control Methods

5.3 Six Sigma Control Plans

5.6.1 Cost Benefit Analysis

5.6.2 Elements of the Control Plan

5.6.3 Elements of the Response Plan

WHO SHOULD ATTEND

This program is for Quality Analysts, Process Improvement Experts, Program Managers, Project

Leaders, Project Managers, Business Analyst, Internal consultants, and others who want to learn

the Six Sigma methodology and apply it to make breakthrough improvements in performance in

their organization.

DURATION: 5 Days

PRICE: N200,000


LEAN SIX SIGMA GREEN BELT TRAINING

Lean six sigma green belt training program at Ritetrac concentrates on the basic problem-solving,

project management, and statistical tools needed for Green belts to work effectively on Six Sigma

business improvement projects. It’s an action learning workshop that presents concepts and

techniques in an easy-to-understand practical way that allows learners to apply immediately. It is

an action learning, practical case study driven program, not an exam preparatory course. The

focus of Six Sigma is fundamentally about quality, customer focus and cost, whereas Lean is

about cost and speed. This course blends a number of Lean concepts and tools into the Six

Sigma DMAIC model. The team leaders and team members are the brains and muscle behind the

Lean Six Sigma programme it is critical that they are equipped with the appropriate skills and

tools to enable them to deliver current and future improvements.

Lean Six Sigma Green Belt Training Course Objectives:

At the end of the Three day Lean Six Sigma Green Belt training course delegates will understand

and be able to:

Apply the principles of the Six Sigma DMAIC performance improvement model.

Establish the “Voice of the Customer” in defining the required performance standard.

Use a number of measurement approaches and tools to establish current performance.

Use appropriately a number of basic analysis tools and techniques to establish the root cause of a

problem.


Understand key lean concepts and tools, when and how to apply them to drive improvements

Recognize the difference in approach and techniques for incremental and redesign improvement

strategies and know how to decide on the correct approach.

Establish ongoing process controls and process governance structures

DURATION: 3 Days

PRICE: ₦150,000.00


Lean Six Sigma Yellow Belt Certification

Lean Six Sigma Yellow Belt certification course provides “front line” employees and Six Sigma

team members with an understanding of the philosophy and goals of Six Sigma as well as

an understanding of their role in a Six Sigma program. This workshop intensive course walks

participants through each step of the DMAIC process utilizing a series of hands-on exercises in

each phase to build an understanding of how to work with data as part of a Six Sigma team.

Lean Six Sigma Yellow Belt Objectives:

To understand how you can solve problems more effectively

To explain the concepts associated with Six Sigma and Lean Sigma

To introduce the tools used in the methodology

To answer any questions surrounding – Six Sigma, and Lean

To remove the myths associated with the concepts

To explain how to deploy Lean Six Sigma in an organization


Benefit Of attending Lean Six Sigma Yellow Belt Certification

Course:

Change the way you tackle projects and problems to become more effective

Understanding of Six Sigma and Lean-show that you are up-to-date with current thinking

Understand the tools and techniques associated with Lean Six Sigma and Lean

Who Should Attend: Individuals who will be participating on Six Sigma teams, will be undertaking

activities related to Six Sigma or will be impacted by Six Sigma activities.

Certified Lean Six Sigma Yellow Belts

The IASSC Certified Lean Six Sigma Yellow Belt (ICYB) is a professional who is versed in the

basics of the Lean Six Sigma Methodology who supports improvement projects as a part of a

team or conducts small projects on a part time basis .A lean Six Sigma Yellow Belt possesses an

understanding of the aspects within the phases of D-M-C.

Certification Testing

The IASSC Certified Lean Six Sigma Yellow Belt (ICYB) Exam is a 1.5 hour 50 question proctored

exam based on the IASSC Universally accepted Lean Six Sigma Body of Knowledge for Yellow

Belts .The Exam contains multiple – choice questions from each major section of the ILSSBOK for

Yellow Belts and is administered in more than 8000 Testing Centers Located within 165 Countries

throughout the world .JK Michaels is an IASSC – Accredited Examination Center and also an

Accredited Training Organization.

Requirements

In order to achieve the professional designation of IASSC Certified Lean Six Sigma Yellow Belt

Exam and achieve a passing score that is calculated based on points earned in the Exam. There

are no prerequisites required in order to sit for the IASSC Certified Six Sigma Yellow Belt Exam.


Preparation

For those who wish to sit for the exam it is recommended, but not required, that Lean Six Sigma

training is obtained through a qualified institution, Lean Six Sigma trainer or corporate program

prior to sitting for the IASSC Certified Lean Six Sigma Yellow Belt Exam.

Certification

Upon successful achievement, Professionals will receive a Certificate, suitable for framing, issued

by the International Association for Six Sigma Certification or its designated Examination

Institute, People Cert. Professionals will also receive the IASSC Marks and IASSC Marks Usage

Policy which may be used on public profiles such as LinkedIn. Professionals may use the

designation ICYB, IASSC Certified Yellow Belt or any approved variation of the designation after

their name in accordance with the IASSC Marks Usage Policy.

Certification Prerequisite: None

Duration: 3 Days

PRICE: ₦250,000.00

Lean Six Sigma for healthcare is a combined process-improvement methodology that accelerates

processes, increases efficiency, and reduces or eliminates variation. The goal is to make

healthcare more efficient, more effective, with higher quality and fewer errors – and, in the

process, save lives.


Has your organization attempted to reduce costs but only realized short-term results? Have

patient care and ED throughput and capacity constraints become serious issues for your

hospital? Using Lean Six Sigma it is possible to significantly bring and keep costs down and

improve patient care, throughput and capacity (including ED, surgery, discharge time of day) by 5

to 15 percent.

BENEFIT

Participants in this training program will learn how to utilize lean six sigma principles by building

a structure to deploy healthcare business strategy. Also, participants will learn how to integrate

healthcare system’s strategy, core processes and customer and provider requirements to achieve

and sustain performance. At the end of this training program, participants should be able to:

Recognize the need and key attributes of a successful lean six sigma program in an organization;

Understand the roles and responsibilities of a certified Lean Six Sigma Belt in a healthcare

organization;

Understand the fundamentals of the DMAIC problem solving methodology;

Use basic lean six sigma tools for project definition and process baseline, and improvement

analysis, implementation, and sustainability;

Understand the need for advanced problem solving and improvement methodologies used by

project teams; and

Integrate lean six sigma knowledge and tools to successfully implement, deploy, and sustain

process improvements.

LEARNING OBJECTIVES

Our Lean Six Sigma program gives you valuable business tools to achieve process excellence

and help your team do more with less.

Know seven key concepts of aggressive cost reduction.

Be able to implement ten practices for initiating rapid cost position improvement identified in the

“Good to Great in Healthcare” research.


Understand the relationship between medical errors, process waste, waits and delays, and lost

productivity and cost recovery.

Understand the seven types of waste and eight proven techniques to remove waste, optimize

throughput and recover associated costs.

Lean concepts and its applications in healthcare, such as 5s, waste reduction, value stream

mapping, and error proofing;

DMAIC (Define, Measure, Analyze, Improve, and Control) to solve healthcare issues and transition

CPI projects from one phase to another;

Basic statistical analysis methods and tools to determine key relationships between health

system inputs and outputs;

The integration of both lean and six sigma for achieving data-driven process improvement results

in healthcare systems; and

Team dynamics and leadership in healthcare domain to provide effectively successful healthcare

projects.

Know how to formulate three to five year strategic process goals for both waste removal and cost

recovery.

Become familiar with research from other industries and leading healthcare systems that

highlights techniques for reducing process waste and converting error reduction and waste into

productivity gains.

Learn how to implement the 21 Day Workout method, a rapid cycle, robust management method

for implementing aggressive cost reduction and Lean Six Sigma’s DMAIC method.

Be exposed to “Good to Great in Healthcare” research, a study of low cost performers compared

to high cost performers, illustrating practices for quantum improvement.

Learn how a case study that uses comparative data to set stretch goals and project targets for

clinical, operations and supply chain could be applied similarly to your organization.


Case studies, exercises and examples will include application of Lean Sigma tools to improve on-

time starts in the operating room, to reduce hospital-acquired infections, to improve patient

throughput in the emergency department, to reduce length of stay and to improve patient

discharge times

Duration: 3 Days

Price: N150,000.00

Lean sales and marketing will equip delegates with the skill of maximizing customer experience

while cutting costs on promotion. The world has changed dramatically. Companies are confronted

with customers that have more than ever options to choose from. Also the participation of the

customers has changed, going from a following role, submissive to sales processes to a position

in which they can determine how they want to interact with their suppliers. They are willing to

share their needs and perception, as long as they can interact with the provision process.

Although the world around the marketers has changed, the role was never as clear as now: focus

on value creation to the customer and more focus and differentiation from the competition.

In order to cope with this situation, marketers are confronted with the goal to supply the ultimate

customer-experience while cutting costs on promotion.


Benefits

Lean Marketing is focused on and driven by CUSTOMERS, internal as well as external. By

accepting an outside-in perspective on marketing activities, you can challenge and improve your

value chain. Ritetrac has a long tradition in lean processes and has educated and trained

important stakeholders and companies in this improvement processes. We will help you to

generate an outside-in perspective and to optimize the current marketing activities in order to

reach:

·Higher customer satisfaction due to high focus on added value

·Lower cost-to-serve by banishing waste

·A more efficient and effective way of working

You will learn to question the current sales and marketing processes. Lean six sigma sale will

give you the tools to do so. It will help marketers to focus on value creation for the customer,

internal as well as external. And the continuous improvement of this. All based on best practices,

and not on high academic theories.

Learning Objectives

At the end of the course you should be able to:

·Understand the key principles of lean sales and marketing

·Understand how applying lean to your sales and marketing process maximizes value through

improved decision making and accelerated learning

·Demonstrate how the principles of flow can significantly decrease your time to serve

·Understanding the market strategies and the way they are linked to sales management and

execution

·Clear insights in value definitions based on customer input and types of market research

·Understand the basics of customer relationship management as tool to drive your value focused

process


·Understand the basics of digital marketing as best practice communication tool in companies

that drive lean marketing.

BENEFIT OF THE PROGRAM

The course lead to Increase sales,

Reduce cost, Maximize profit, Improve customer value

PRICE: ₦150,000.00

LEAN SIX SIGMA FOR EXECUTIVES

LEAN SIX SIGMA FOR EXECUTIVES

OVERVIEW Lean Six Sigma for executives program will equip delegates with the

framework of establishing and maintaining a Lean Six Sigma Management System to ensure

delivery of sustainable breakthrough results. Lean Six Sigma at its most effective is a Management

System and philosophy that permeates all aspects of an organization. It is much more than a set of

metric-based problem solving and process improvement tools.

Executives and Champions need to understand the key concepts and methods of Lean Six Sigma.

Equally importantly they need to understand their critical role in aligning, mobilizing and

managing all elements of the organization to implement a Lean Six Sigma Management System. It

is when Lean Six Sigma is implemented as a Management System that organizations see the see

the greatest impact.

OBJECTIVES this two day course which includes a number of group exercises will enable

Lean Six Sigma Champions and Executives to understand:

· The key concepts and methodologies of Lean Six Sigma.


· The key elements of a Lean Six Sigma Management System

· The challenges and benefits of implementing a Lean Six Sigma

Management System

· How to align the business’s strategic objectives and Lean Six Sigma initiatives.

· Their role as Six Sigma Champions and Leaders

DURATION: 2 Days

PRICE: ₦270,000.00

LEAN PROCESS IMPROVEMENT

Lean Process Improvement training course will give your organization the

foundational tools it requires to implement Lean.

Day one will explore the foundational Toyota precepts of Lean and the five

improvement concepts – value, waste, variation, complexity, and continuous

improvement.

The second day will focus on the actual tools for implementing these continual

improvement concepts in their organization. Useful tools will include; Lean data

mapping methods, 5S, 5W-2H, PDSA, DMAIC, Kaizen, Genchi Genbutsu.

This Lean process improvement training course will enable an entire organization

to holistically apply lean thinking across every aspect of their value stream. From

the worker to the CEO, the constant reevaluation of the value stream across each

product and service family will challenge old thinking and create a new culture of

lean thinking. Once the value of a product or service is identified, then

unnecessary waste can be removed with continual process improvement.


Lean is not just limited to manufacturing and production, but also can equally be

applied to service oriented industries like healthcare, government, education and

agribusiness.

COURSE OBJECTIVES AND LEARNING OUTCOME

After this course, participants will be able to:

Define Lean and its key terms

Describe the Toyota Production System and the TPS house

Describe the five critical improvement concepts

Use the Kano model to understand, describe, analyze, and improve value

Identify and reduce various types of waste

Create a plan for a more environmentally Lean organization

Use the PDSA and R-DMAIC-S models to plan, execute, and evaluate Lean changes

Use Lean thinking frameworks, including 5W-2H, Genchi Genbutsu and Gemba

Prepare for and complete a basic 5-S

Describe the key elements of Kaizen events, particularly a Kaizen blitz

Gather, analyze, and interpret data using flow charts, Ishikawa (fishbone) diagrams, SIPOC diagrams, and value stream maps


Go back to their organization with a plan to begin incorporating Lean into their corporate culture

Master Class for Corporate Secretaries &

Personal Assistants

OVERVIEW


A Corporate/Executive Secretary or Personal Assistant is no longer just a job

function. It has become a most demanding career and a tough profession. The role is

now more diverse than ever and an Executive Secretary or PA finds that he/she is no

longer just working “for” the boss, but rather “with” them. He/she has to make top

management decisions that not only affect the boss, but the entire organization as a

whole. This positions the modern Executive Secretary or PA as a leader. To lead

effectively, he/she must understand the needs of the organization and have an eye on

the future. He/she must possess top management skills to learn modern concepts

and strategies in order to assume responsibilities of management with a high degree

of professionalism. Above all, he/she must device a strategic approach to getting

things done quickly and efficiently and realizes that the current position has been

redesigned to position him/her not only as Executive Secretary or PA, but also as a

functional HR, Marketing, Accounts, and even an Event Manager. This course is the

perfect opportunity for you, the Executive Secretary and PA to gather and perfect the

skills you need to be an asset to your organization and take your career to the next

level of executive management leadership and excellence.

COME

This 3-day practical and challenging Course focuses on particular areas and skills

that are designed to enable you achieve that next-level in executive management

excellence through professional expertise. Our top flight Facilitators, both

international and local, will provide you with intriguing case studies and thrilling

exercises that are geared to reveal expert strategies for achieving top-flight

management excellence and leadership positioning.


WHY YOU SHOULD ATTEND

Today’s Executive Secretaries and PA’s are the face of the management through

various media of communications. As the one representing senior level executives,

you are required to maintain utmost poise and confidence to create a professional

image. Networking is therefore a vital part of your role. This cross-industry event will

bring together astute experts, administrative professionals and executive assistants

from both the private, public sectors and the political class, thus giving you an

opportunity to network with your peers and share progressive knowledge and ideas.

Training Course Fee: N75, 000


Negotiation Skills Training

Overview

Negotiation skills Training is key to winning in business, when mastered, can enhance

communications and provide better results from communication. This course will teach

participants the basics of negotiation, how to prepare to negotiate, and ways to respond to

negotiation challenges, how to create win-win solutions, and how to create sustainable

agreements.

We negotiate, influence and persuade on a daily basis. As we buy and sell, manage workers, work

for supervisors and deal with clients, colleagues, suppliers, family and friends. Successful

negotiation requires collaboration with others and an ability to shift perspective and gain insight

into their motivations in order to form a win/win agreement. Navigating the negotiation minefield

requires advanced communication skills; defined procedures; manipulation survival strategies;

precise planning; effective listening skills; and much more

In order to be effective at any business endeavor learning how to negotiate properly is not simply

a “nice skill to have,” it has become an essential requirement in career advancement. This

negotiation skills course will teach you what you need to know in order to become accomplished

at finding that perfect “middle-ground” in any deal.

How You Will Benefit from Negotiation Skills Training:

Understand the basic principles of negotiation

Prepare for negotiation

Respond to challenges

Create win-win situations

Develop sustainable agreements

DURATION: Days


PRICE: ₦100,000.00

PROBLEM SOLVING AND DECISION MAKING

FOR MANAGERS

PROBLEM SOLVING AND DECISION MAKING FOR

MANAGERS

Successful organizations recognize that critical thinking and creative solutions to problems

significantly enhance business potential. Today’s decision makers must use a variety of thinking

styles, methodologies and creative processes. In this course, you develop your skills as a critical

thinker and problem solver. You learn to leverage your personal thinking preferences using tools

and techniques based on latest thinking.

This class teaches participants effective problem solving and decision making skills. The

instructor will guide participants through the process of identifying root causes of problems,

generating solutions to problems, establishing decision-making criteria, and using those criteria

to select the best alternative solution to problems. Participants will learn to evaluate the benefits

and risks of individual versus group decision-making approaches. Case situations will be used to

help participants learn how to apply the problem solving and decision making processes to their

own work situations.

COURSE OBJECTIVES

Identifies and analyzes problems

Uses sound reasoning to arrive at conclusions

Finds alternative solutions to complex problems

Distinguishes between relevant and irrelevant information to make logical judgments

Develops new insights into situations and applies innovative solutions to make

organizational improvements


Designs and implements new or cutting-edge programs and processes

Exercises good judgment by making sound and well-informed decisions

Diagnose potential and actual problems

Demonstrate the ability to identify the root causes of problems

Use creative problem solving techniques to generate multiple solutions

Evaluate alternative solutions and select the best one based on available data

BENEFITS OF PROBLEM SOLVING AND DECISION MAKING.

To individuals:

It will expose the individual to a systematic approach of solving problems

It empowers the individual on how to analyze a problem and proffer solutions

Acquire the business and technical knowledge to thrive in this challenging industry

DURATION: 2 Days

PRICE: ₦90,000.00


New Product Design and Development

Training

Training Overview

New product design and Development will help you explore new product development (NPD) in a

team model. We will provide some specific examples of how team based new product

development differs from the traditional approach. Next, we will look at the true impact of design

on the supply chain and how this can impact different performance attributes in a positive

or negative manner. We will then look at some principles of design for order fulfillment and

identify some of the various approaches that have been used to improve designs for the

organization supply chain.

Learning Objectives:

At the end of this course, you should be able to:

Describe the difference between traditional and team based new product development (NPD)

Describe the collaborative decisions made by each function in the NPD approach

Understand the impact of design on order fulfillment in the value chain and why NPD is important in facilitating an efficient order fulfillment cycle

Recognize the cost management approaches required in CNPD

Articulate the critical success factors for CNPD (Collaborative New product development).

BENEFITS


To Individuals

Idea generation techniques will be learnt

Define objectives and strategies for your new product development program

Analyze from a financial perspective

Bring innovation to market quickly using new product development insights

Effectively handle product testing and launch issues

Learn to develop a market driven business plan

Improve Techniques of market testing

To Organizations

Develop market-driven business plan

Share Insights to surveying competition

Generate ideas for new products

Manage the product life cycle, the launching process and evaluating market performance

results

Using market research to identify profitable new markets

Conduct small-scale tests to eliminate unprofitable ideas

DURATION: 3 Days


PRICE: ₦80,000.00

PROFESSIONAL IN BUSINESS ANALYSIS

TRAINING PMI-PBA

Professional in business analysis training (PMI-PBA Certification Boot Camp) is designed to help

you succeed on your first exam attempt. During each of the five domains identified in the PMI-PBA

Examination Content Outline, you will be continuously exposed to review questions to reinforce

the information reviewed during the lecture and discussion portions. These review questions are

comparable to the types of questions you will experience on the actual exam. This course has

aligned the forty Knowledge and Skills within the five Domains to help you understand how they

interrelate.

PROFESSIONAL IN BUSINESS ANALYSIS TRAINING PMI-

PBA LEARNING OBJECTIVES

1. Introduction: Identifying Key Requirements Management Definitions

The field of business analysis is rich with terms, concepts, tools, techniques, and

processes. This beginning section sets the foundation of key terms to know in order to

prepare you for the five domain areas and forty knowledge and skills areas that are part of

the exam:


What is Business Analysis?

What are the Roles of the Business Analyst?

The Requirements Management Process

Project Methodologies

PMI’s Code of Ethics

In the Introduction section you will gain skills from the following Knowledge Areas:

Leadership principles and skills

Project methodologies and how they impact requirements and business analysis practices

Requirements types

Systems thinking

Class Exercise: In this exercise participants will recognize and review key requirements

management terms in order to understand the foundations of the business analysis profession.

2. Needs Assessment

The first domain of the exam is where people begin their requirements process and the

activities that lead to project success. Emphasis is placed on the processes used to define

the business problem or opportunity. The Needs Assessment Domain encompasses 18

percent of the exam. In this section we review how to effectively perform these five tasks:

Defining Business Problems or Opportunities

Developing a Solutions Scope Statement or Business Case


Determining the Business Problem or Opportunity Value

Identifying Business Needs

Identifying Stakeholders and Stakeholder Values

In the Needs Assessment section you will gain skills from the following Knowledge Areas:

Political and cultural awareness

Problem solving and opportunity identification tools and techniques

Stakeholder analysis

Valuation techniques

Individual and Class Exercise: In this exercise participants will review questions individually to

reinforce the information reviewed during the Needs Assessment Domain, followed by

discussions with the instructor and other class participants regarding the most correct

responses.

3. Planning

In the Planning Domain your focus will shift to putting the proper requirements

management activities in order. The person performing business analysis work will

determine which tools, techniques, policies, or procedures are necessary to prepare the

requirements management plan. The Planning Domain includes 22 percent of the exam.

Attention is also given to planning for traceability, managing changes, controlling

documents, and identifying acceptance criteria. In this section we cover these six planning

tasks:

Determining Business Analysis Activities

Establishing Requirements Traceability

Preparing the Requirements Management Plan


Defining Requirements Change Control and Communication Processes

Identifying Document Control Processes

Specifying Business Metrics and Defining Acceptance Criteria

In the Planning section you will gain skills from the following Knowledge Areas:

Collaboration tools and techniques

Contingency planning

Development methodologies

Documentation management tools and techniques

Elements of a requirements management plan

Estimating tools and techniques

Measurement tools and techniques

Planning tools and techniques

Quality management

Scheduling tools and techniques

Version control tools and techniques


reinforce the information reviewed during the Planning Domain, followed by discussions with the

instructor and other class participants regarding the most correct responses.


4. Analysis

Analysis of the requirements involves eliciting requirements from stakeholders and

making sense of what has been revealed. This domain includes performing the following

requirements activities: eliciting, analyzing, decomposing, accepting, approving,

specifying, and validating. The Analysis domain contains 35 percent of the exam. In this

section we’ll cover the following eight tasks:

Eliciting and Identifying Requirements

Analyzing, Decomposing, and Elaborating Requirements

Evaluating Options and Decision-Making

Allocating Requirements and Creating a Requirements Baseline

Facilitating Stakeholder Consensus in order to Obtain Sign-off

Creating Requirements Specifications

Validating Requirements with Stakeholders

Elaborating and Specifying Detailed Business Metrics and Detailed Acceptance Criteria

In the Analysis section you will gain skills from the following Knowledge Areas:

Analytic tools and techniques

Business rule analysis tools and techniques

Data analysis tools and techniques

Decision making tools and techniques


Elicitation tools and techniques

Facilitation tools and techniques

Interface analysis

Negotiation tools and techniques

Prioritization tools and techniques

Process analysis tools and techniques

Root cause analysis


reinforce the information reviewed during the Analysis Domain, followed by discussions with the

instructor and other class participants regarding the most correct responses.

5. Traceability and Monitoring

Identifying the status of requirements throughout the lifecycle of the project and

communicating critical information related to requirements is an important factor for

project success. This domain is concerned about managing, examining, and sharing

requirements information with the project stakeholders. The Traceability and Monitoring

Domain comprises 15 percent of the exam. This domain includes the following five tasks:

Tracking the Status, Sources, and Relationships of Requirements

Monitoring the Lifecycle of Requirements

Updating the Status of Requirements and Communicating Requirements States to

Stakeholders

Using Communication Methods to Share Important Requirements Information and Status

with Stakeholders


Determining and Managing Change Impacts to the Requirements

In the Traceability and Monitoring section you will gain skills from the following

Knowledge Areas:

Backlog management

Change control tools and techniques

Communication skills, techniques, and tools

Conflict management and resolution tools and techniques

Organization assessment

Reporting tools and techniques

Requirements traceability tools and techniques


reinforce the information reviewed during the Traceability and Monitoring Domain, followed by

discussions with the instructor and other class participants regarding the most correct

responses.

6. Evaluation

The final domain topic examines if the delivered solution achieves the business need and

satisfies the requirements. These activities could include solution testing, gaps analysis,

and final sign-off. The Evaluation Domain comprises 10 percent of the exam. In this

section we will explore the following four tasks:

Comparing Solutions Test Results to Defined Requirements Acceptance Criteria

Analyzing, Communicating, and Resolving Solution Gap Analysis


Obtaining Stakeholder Sign-off and Moving toward Deployment

Measuring How Well the Solution Met Business Needs and Values

In the Evaluation section you will gain skills from the following Knowledge Areas:

Lessons learned and retrospectives

Validation tools and techniques

Valuation tools and techniques

Verification methods and techniques


reinforce the information reviewed during the Evaluation Domain, followed by discussions with

the instructor and other class participants regarding the most correct responses.

7. What to Expect on the Exam

Now that you know the content expectations for the exam it’s important to realize how to

prepare for the exam and what to expect as you go through the application process? To

ensure you successfully pass the first time, this section will cover:

The PMI Professional in Business Analysis (PMI-PBA) SM Application Process

Exam Requirements

Exam Overview

Preparing for the Exam

Understanding the Questions


Taking the Exam

General Tips to Help You through the Process

Final Practice Exam

Individual Exercise: In this exercise participants will take a portion of the final practice exam to

determine specific areas of additional review and practice, as well as areas of strength. The final

practice exam will be timed to simulate the actual exam. A review of correct responses and

discussion will conclude this exercise.

DURATION: 3 Days

PRICE: ₦180,000.00

PROJECT MANAGEMENT CERTIFICATIONS


PMP training at Ritetrac Consulting is focused on preparing you to pass the PMP exam at first

Sitting as well as equipping you with the skills and techniques in delivering projects successfully,

predictable and consistently we only use Certified PMI Professionals that guarantee the quality of

our PMP training, and you are sure of what you will get. We regularly conduct practical, high

impact, fun-filled PMP training Project management professional Exam Preparatory Course filled

with success Secrets that makes you an expert in project delivery. We have both Public schedule

and Corporate bespoke program structured in the week ends / weekdays totaling 35 hours of

Contact education covering all 10 knowledge areas of New PMBOK® Guide-5th Edition .Other

customized timings can also be worked out depending on the corporate clients’ convenience.

Benefits of attaining PMP training:

1. Command Higher Pay

PMP certified project managers receive an average starting salary of $90,000 a year. Conjointly,

overall PMP credentials will gain you a 20% increase in salary over non-credential project

managers with similar qualifications.

2. Provides you with Greater Job Opportunities

Like every profession, in project management, there will be job opportunities only available to

those with PMP certification. In fact, there are about 20% more openings than there are credential

employees available – that sounds like good odds to me. How does it sound to you?

3. Professional Recognition

Project managers who take the additional steps required to earn their PMP credential receive

recognition for their expertise as experts in the field of project management, from employers,

customers and peers. Those who hold a PMP certification have met stringent requirements

including formal education, documented experience and working knowledge in the project

management field to pass the extensive examination

4. Enhanced Marketability


For many project management job openings, you won’t even be considered without the PMP

certification. Even one it is not required, employers look at the credential as a preference when

looking at prospective employees. Employers recognize that those with a current PMP not only

are required to meet the stringent requirements to initially earn the PMP certification, but also

must keep their skills and knowledge up to date through continuing education. Since it is a

globally recognized and prestigious certificate, it increases your marketability both locally and

internationally.

5. Additional Networking

PMI offers additional networking options to those who have earned their PMP certification. It has

organized local chapters and special interest groups you can join to network with other project

managers in your community, as well as extensive online communities. Additionally, PMI has

created an online career headquarters allowing PMPs to search for jobs, post their resumes and

receive career advice.

6. Ethics and Professional Conduct

Employers know they can expect a high level of ethical behavior and professionalism from those

who have earned their PMP. All PMI members and professional project managers who hold a

credential from PMI are required to uphold the PMI Code of Ethics and Professional Conduct. This

extensive agreement contains the following chapters: Vision and Applicability, Responsibility,

Respect, Fairness and Honesty. The full agreement can be found in the PMP Handbook.

7. Make a Career Switch

If you’ve been looking to make a career switch, PMP credentials can help you to do that. By

gaining a credential where you might lack years of experience, you can start at the gates with a

higher position and salary than otherwise you would be capable of.

8. You Will Have More Efficient Projects

Because having a PMP certification hands you a set of tools to utilize in building efficient projects,

you can improve the efficiency and productivity in all your project experiences.

DURATION: 4 Days


CREDIT: 35 PDU

PRICE: ₦64,900.00

NOTE: Discount available for group registration (10 and above) and full payment made two weeks

before training date.

Fees are net of all tax deductions.

Course outlines

Project Management Process groups

Project Management Processes (47 processes)

Project Management Framework

Project Integration Management

Project Scope Management

Project Time Management

Project Cost Management

Project Quality Management

Project Human Resources Management

Project Communication Management

Project Risk Management

https://www.jkmichaelspm.com/course/pmp-training-2/#course-outlines


Project Procurement Management

Project Stakeholder Management

Practice in Sample Projects Entrance Exam and Exit Exam Simulation questions test

PROJECT MANAGEMENT FOR NGOs

Project management for NGOs course focuses on strategic planning for NGOs in which flexibility

and constant learning is the most important thing. The main emphasis is strategic and project

planning using current real-world examples .Each course member will have the opportunity to

create a strategic plan and learn how to implement it in practice.

Step-by-step processes and techniques will be introduced for the various phases of a project life

cycle. The course is intended for staff of non-governmental organizations who have responsibility

for designing and carrying out a project, but with relatively little experience. Participants will be

assisted in the development of project planning documents. This course focuses on strategic

planning for NGOs in which flexibility and constant learning is the most important thing. This

course focuses on strategic planning for businesses in which flexibility and constant learning is

the most important thing. The main emphasis is corporate and investment strategy using current

real-world examples.

PROJECT MANAGEMENT SKILLS


Lean six sigma project management course at Ritetrac will equip delegates with analytical

capability to improve project performance

DURATION: 2 Days

PRICE: ₦150,000.00

DEVELOPING AND MANAGING EFFECTIVE

PROJECT MANAGEMENT OFFICE


Developing and managing effective PMO course will equip delegates with the relevant knowledge

and skills to establish, operate, and improve a project management office (PMO) and to work with

PMO staff in a way that maximizes the value projects produce for your organization.

You will review the advantages of running a successful PMO and learn how to set up a PMO that

is appropriately positioned within the organization. You will explore the various types of PMOs

and the various review and auditing functions that they can perform, and you will explore why

PMOs might perform below expectations and learn how to improve and revitalize PMO

performance.

–What you will achieve

Develop a mission for your PMO that meets corporate needs.

Develop communication and staffing plans to make your PMO a success.

Develop a workable plan to establish a Strategic PMO, or to improve your current PMO operations.

The value and advantages a PMO can have for an organization

Steps required to establish and implement a PMO in a way that is beneficial for the organization

over time

Trends of PMO value production and reasons for these trends


Techniques to revitalize and improve the performance of an existing PMO that has fallen short of

delivering the intended value for the organization

Different views of the role of the PMO and how to define an applicable role based on the

organizational environment

Models and ways for the PMO to define success and produce value for all stakeholders

Importance of periodic evaluations of projects, processes, and competency to provide an

objective view of expectations and performance

DURATION: 3 Days

PRICE: ₦150,000.00

Procurement and Contract management Course at Ritetrac will reveal the best practices of

contract management, which when applied effectively, can ensure project success, speed

performance, and reduce risks and costs along the way. Discover the keys to contracting

from your perspective in this practical course. Get an overview of all phases of contracting, from

requirements development to close-out. See how incentive can be used to improve contract

results. Contract administration is a broad term used to describe management of the parties’

responsibilities in delivering contracts. At the core of each responsibility is the contract.

This course briefly reviews the formation and interpretation of contracts as the rules of

engagement between parties embarking on a project. It then looks and the processes of

administration and management of the contract throughout the course of a project. Furthermore,

the course will provide the knowledge for developing practical procedures to deliver a streamlined

contract administration process.


Participants will also review the crucial interface between the contract administrator’s role and

responsibilities, and that of the project manager project management functions. Finally as claims

processes are fundamental concepts in contract administration, the course examines the most

common claims, with an emphasis on claims for variations and delays. The approach to dealing

with delivery defects is also addressed.

Contract Management Course Key Learning Objectives

Clarify the roles of the contract manager and contract administrator

Understand key aspects of contracts: as a contract manager how to read, interpret and evaluate

them

Examine fundamental facets of contract administration and claims processes

Appreciate the contractual issues surrounding variations, delays and defects; and develop

procedures to effectively deal with these issues

Ensure both contract administration and project management endeavors emphasize contract

compliance throughout the delivery process

Analyze key principles of effective document control, reporting and communication systems

Discover cooperative negotiation and partnering skills for dispute avoidance and resolution

DURATION: 3 Days

PRICE: ₦120,000.00


Project management essentials provides participants with an overview of the essential elements

(e.g., selecting projects, planning, managing and control, etc.) of project management and the

project management life cycle.

Organizations are successfully using project management concepts to deal with increasingly

competitive markets, financial pressures to improve performance, restructuring, and

globalization. Project management provides a structure for dealing with the “faster, better,

cheaper” pressures that most organizations are facing.

Sound project management cannot be left to chance. Participants gain an understanding of the

techniques, practice and new directions for project management; and gain practical experience

with approaches to achieving successful project performance. Know the purpose and process of

project management

PROJECT MANAGEMENT ESSENTIALS OBJECTIVES

On completing this course delegates will:

Understand project characteristics and the benefit of project stages and lifecycles

Be able to identify and manage stakeholders

Be familiar with project success factors

Understand the importance of the Project Charter or Brief

Describe project objectives and create a Project Scope Statement or Project Initiation Document

Have learnt how to construct a Work or Product Breakdown Structure and understand it’s

importance in developing the Project Plan


Be able to construct a Gantt chart and calculate the Critical Path

Know the Risk Management Processes and how to create and manage a Risk Log

Understand the requirement for a Change Control system and consistent Performance Reporting

DURATION: 1 Day

PRICE: ₦60,000.00


Retail Management Training

The Retail Management training program gives you an excellent

background in professional management techniques. You'll learn how

to create a pleasurable shopping experience for retail customers and

a profitable experience for yourself. Gain the expertise to manage a

department, a store, a franchise operation or your own boutique.

Duration: 3 Days

Course Fee: 60,000

Inventory, Distribution and Logistics Management Training


Programme description

Logistics has become a quintessential factor in modern day organizations. This course

examines the core issues and skills required to promote production and distribution

efficiency, reduce waste and consequently improving Return on Investment (ROI). The

programme will afford the personnel in Logistics to be on top of their assignments.

Course Contents

DAY ONE

Inventory Management

• Introduction to basic concepts in storekeeping

• Types of Inventory (RM, WIP, FP, MRO)

• Inventory Planning and Control

• Effect of Stores/Warehousing Operations on Organizational Efficiency and Profitability

• How to be in control of Inventory Turnover

o What is moving, what is not

o What is to be ordered, marked down, replaced

• Stores Accounting and Stock-taking.

DAY TWO

Distribution/Logistics Management

• Customer Service management in the Warehouse,

• Materials Handling techniques

• Distribution planning and management

• Good Housekeeping practices

DAY THREE

• Inbound Logistics

• Transport operations and management

• Distribution Requirement Planning

• Reverse Logistics.

Course Fee: N90,000


Service Marketing Training

Overview

Service Marketing Training will strive to familiarize course members with marketing principles that

can be specifically applied to service businesses. This course will also provide course members a

learning environment that will focus on practical applications of services marketing concepts,

tools and techniques.

The course aims at providing insights to: –

Nature of services and its impact on marketing

Consumer behavior in services

Marketing mix for services

Understanding service quality, its measurement and management

Service design through marketing research and blueprinting for efficient delivery

Internal marketing

Using technology to enhance services

DURATION: 3 Days

PRICE: ₦80,000.00



Strategic Brand Management Master Class

Overview

This branding masterclass is an inspirational and creative course to help

delegates plan, build and implement a compelling brand from brief to creation

and implementation. We'll consider the importance of determining the personality

and character of the brand and how it influences the customer experience

through employees and external audiences. Delegates will create and present

their own brand.

Who should attend

This masterclass is designed for people interested in branding and the effective

communication of the brand. The attendees will ideally have the responsibility to

manage and instigate brand identity communications and is appropriate for

marketing executives, marketing managers, marketing directors, business

owners, graphic designers and design managers from start-ups to established

enterprises.

Learning outcomes:

Part one: Brand importance

What is a brand?

Why do I need a brand?

Brand value.

Part two: Brand creation


Brand focus.

Brand strategy.

Brand culture.

Part three: Brand implementation

Brand design.

Brand identity.

Brand experience.

Part four: Brand sustainability

Employer Branding.

Brand standards.

Brand protection.

Brand delivery.

Duration: 2 Days

Course Fee: N85,000


SKILLS FOR ADMINISTRATIVE ASSISTANTS

TRAINING

OVERVIEW

Skills for administrative assistants training will enhance the delegate’s

proficiency in interpersonal skills, phone etiquette, computer applications, and

writing and common administration procedures. This unique workshop has been

specifically designed for administrative assistants to obtain current knowledge

and competencies in the practice of this demanding profession. The focus is on

practical skills, tools and techniques to improve productivity, build a winning

team with management and peers, and maximize value to your organization.

Work is not the only thing that matters in life, but most of us want to take pride

in what we do. While we don’t have to like the people we work with, or report to,

at the very least we should be able to interact positively with them.

The biggest influence on job satisfaction is our relationship with others. This

skills for administrative assistants’ workshop is designed for those who work in

support positions, to help them improve their everyday performance in an office

environment.

The two days will help you improve your communications skills, make a good

first impression, and develop personal management skills.

OBJECTIVES

At this program’s conclusion, participants should be able to:

Describe appropriate office dress

Demonstrate knowledge of professionally answering the phone, transferring a

call, placing a caller on hold, and leaving voice messages


List steps for dealing with difficult people

Describe the communication process

Explain barriers to listening and how to overcome them

Demonstrate the use of open-ended and closed questions

Rephrase blunt messages for better communication

Apply techniques for dealing with angry or upset people

Describe basic time-management skills

Develop an action plan to improve communication skills

How You Will Benefit from Skills for administrative assistants training:

Understand the importance of professional presence on the job.

Learn how to self-manage to become more effective and efficient

Improve your communications skills, including listening, questioning, and

being more assertive

Increase your effectiveness in recognizing and managing conflict, and

dealing with difficult people

DURATION: 1 Day

PRICE: ₦45,000.00


STRATEGIC HUMAN RESOURCE

OVERVIEW

Strategic Human Resource Management Training is a well-structured course for

managing Human Resource Architecture together with Relationship between

Human Resource Management and Organizational Strategic Aims while

responsively positioning corporate human capital quotient in the face of

internationalization, increased competition, changes in business portfolio,

mergers and acquisition, multi-alliances, internal multiculturalism, manifold

technology evolution and multifaceted environmental dynamics.

How an organization deals with its people – realization of the strategic

importance of this aspect in the success of an organization has led to the

evolution of Strategic Human Resource Management. The primary objective of

this course is to gain an insight on the Strategic approach towards HRM and to

understand how various HR strategies are formulated and implemented.

The course has been divided into five major areas of Strategic Human Resource

Management:

Part I – The Strategic Approach

Part II – Strategies for Human Resource Acquisition and Placement

Part III – Strategies for Maximizing Human Resource Productivity

Part IV – Strategies for Maintaining Human Resources

Part V – Strategic Separations


Course Objectives

At the end of the course, participants would be able to do the following:

Develop feasible strategic human resource management model

Develop dynamic human resource policy and procedures templates for national,

international, multinational and global firms.

Identify and analyze context-specific gaps between human resource practices

and established corporate objectives

Boost relationship between human capital value-added and strategic corporate

performance

Develop effective corporate learning schemes geared towards strategic

positioning of a firm and its business portfolio.

Evaluate and reorganize work systems in accordance with strategic intent

Deploy and manage competency framework in people resourcing

Manage and align corporate cultural mix for fitting organizational development

Redesign corporate reward system for enhancing employee retention.

BENEFITS OF STRATEGIC HUMAN RESOURCE

MANAGEMENT TRAINING

To the Individuals


The program will provide you with a comprehensive, high-level understanding of

the principles and current issues surrounding human resource management.

The class will give you the optimal mix of strategic, organizational, management,

and analytical skills and knowledge to prepare you to achieve your goals in

human resources.

The course gives insight on how to deal with issues of manpower and all the

decisions related to it that can have an impact on organizational productivity.

The class provides a platform for you to get practical experience to help you

develop the skills you need to become a functional specialist or a strategic HR

leader supporting small and large organizations.

The program provides you a highly interactive experience and the opportunity to

build your international network as well as enhance your knowledge of global

human resource trends.

The course exposes and provides the environment to discuss current human

resource practices and participatory class which provides exercises designed to

enhance critical skills.

The course provides a basic conceptual framework for managers, the course will

introduce the manager to practices and techniques for evaluating performance,

structuring teams, coaching and mentoring people, and performing the wide

range of other people related duties of a manager in today’s increasingly complex

workplace.

The class increases your ability to confidently interface with those in specialty

human resources areas and have a positive influence.

The class makes you learn to successfully integrate new technologies in the

human resources function.


Acquisition of the practical knowledge and tools you need to strategically plan

the human resource activities.

BENEFITS OF STRATEGIC HUMAN RESOURCE MANAGEMENT TRAINING

To the Organization

The class is meant to help HR officers understand how strategic their roles are to

the organization.

The course focuses not only on why employee engagement is important and

valuable, but also on how to foster and measure employee engagement and link it

to key organizational metrics and outcomes.

The course is designed to improve HR managers’ skills, to come up with plans

and strategies for hiring the right kind of people for the organization.

The class points out key principles of Performance Appraisals which enables

them to form an outline of their anticipated goals in much clearer terms and

thereby, helps them execute the goals with best possible efforts.

The course enhances the ability of HR team to initiate, lead and evaluate research

projects for the organization.

The class increases knowledge of HR issues in relation to overall business

strategy which equip them to deal with the complexities of modern management

and decision-making.

This course introduces the concept of total compensation and highlights the

importance of aligning an organization’s compensation plan to its strategic goals.

DURATION: 3 days

PRICE: ₦100,000.00


SUPERVISORY LEADERSHIP SKILLS &

DELEGATION TRAINING

TRAINING OVERVIEW

Supervisory Leadership Skills & Delegation Training gives you the skills that propel you to the

next level of success.

You will explore how to maintain technical expertise while demonstrating the right type of

leadership. This seminar will give you the personal, interpersonal and group skills to be influential

in one-on-one situations, facilitate group performance and become an effective leader.

Product Description

Effective leadership performance depends on a blend of appropriate skills, knowledge, attitudes,

and behaviors coupled with relevant experience. This program supervisory leadership skills and

delegation helps supervisors gain the skills they need to become more effective leaders in your

organization. The truly successful leader is one who is able to come to terms with his or her

strengths and weaknesses. He or she practices self‐ discipline, manages his or her own emotions,

and objectively administers the job. Supervisory leaders must expertly handle disruptive behavior

and difficult people from time to time. This course identifies five roles of a supervisory leader:

influencing people, communicating effectively, supervising work, coaching and managing through

conflicts. Participants will learn to excel in these roles and are given tools to help them back at

work.

BENEFITS OF SUPERVISORY LEADERSHIP SKILLS &

DELEGATION TRAINING

Learning Objectives

Participants will:


Learn to choose between effective and ineffective leadership styles.

Understand the relationship between their styles and motivation and behavior of others

Understand and learn to implement the four steps to active supervision

Discover a proven process for problem solving

Learn five steps for effective decision-making

Understand the need for delegation and how to delegate effectively

Discover ways to communicate more effectively and vividly

Learn a technique for coaching performance

Understand the difference between coaching and discipline

Find out how to convert conflicts into problem solving sessions Learn effective tools for dealing with difficult people

Discover ways to help groups in conflict

Develop a personal action plan

DURATION: 3 Days

PRICE: ₦75,000.00


Team Building and Personal Effectiveness

Overview

Team Building and Personal Effectiveness is needed because the world we live in requires

constant experimentation, a continual response to changing conditions. In our exploration of new

conditions and possibilities, we have to rapidly integrate new partners and different work

disciplines. The team structure adapts most easily to changing conditions and has the greatest

potential for creative solutions and new approaches to work challenges.

This interactive course provides a successful team development process that facilitates the

development of a new team or the revitalization of an existing team. Whether your team is an

ongoing work group, or a special project based team of limited duration, you will rapidly increase

its effectiveness with the use of these teamwork tools and skills.

BENEFITS

To the individual

The class will provide an environment to be confronted by challenging tasks in controlled and demanding situations

The course enhances a wider appreciation of group dynamics

The program improves problem solving and planning abilities

The course provides time to evaluate and improve communication and team building skills.

The class provides a platform to experience the power of mutual efforts, knowledge and skills and establish better relationships.

The course improves how to motivate teammates to accomplish goals


The course is designed to improve productivity and performance

The course is designed to enhance decision making ability

BENEFITS

To the Organization

An improved management and communication skills, which should result in a more motivated

workforce

The program improves establishment of positive work environment

A better coordinated teamwork leading to increased productivity and efficiency

Opportunities to employees to participate together and design team process skills to accomplish

the assigned tasks successfully. This makes them experience the power of mutual efforts,

knowledge and skills and establish better relationships.

OBJECTIVE:

Identify different types of teams.

Build teamwork by recognizing and tapping into the twelve characteristics of an effective team.

Promote trust and rapport by exploring your team player style and how it impacts on group

dynamics.

Recognize the key elements that move a team from involvement to empowerment and how to give

these elements to your team.

Develop strategies for dealing with team conflict and common situations.

Understand how action planning and analysis tools can help your team perform better.


DURATION: 2 Days

PRICE: ₦75,000.00


Telemarketing Training

Telemarketing Training Overview

Telemarketing Training will show you how the telephone can supplement, enhance, and

sometimes replace other means of marketing and selling, and how this personal approach can

dramatically increase your sales success.

Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time

for you to evaluate how you use the telephone and where it fits into your sales and marketing mix.

Telemarketing Training will show you how the telephone can supplement, enhance, and

sometimes replace other means of marketing and selling, and how this personal approach can

dramatically increase your sales success. Telemarketing Training will also talk about how to hone

your communication skills, your ability to persuade, and your ability to personalize each sales

call.

How You Will Benefit:

Ways to build trust and respect

How to warm up your sales approach to reduce your fear of cold calling

Ways to make a positive first impression

Strategies that help you speak to the decision-maker

Create a script to maximize your efficiency on the phone

Learn what to say to create interest, handle objections, and close the sale

DURATION: 2 Days


PRICE: ₦80,000.00

Time management Training

Overview

Good time management lies at the heart not only of personal effectiveness but also of

organizational success. Everybody needs to make the best of their own time and talent and those

of the people around them if they, the team and organization are to achieve their objectives and

business goals. If you can’t manage time, you can’t manage anything.

Time management training provides participants with the opportunity to explore the fundamental

principles of time management, take stock of their current working practices and determine action

to enhance personal, team and organizational effectiveness.

BENEFITS

Better organize yourself and your workspace for peak efficiency

Understand the importance of, and the most useful techniques for, setting and achieving

goals

Identify the right things to be doing and develop plans for doing them

Learn what to delegate and how to delegate well

Take control of things that can derail workplace productivity

To the Organization

Increased individual productivity, accountability and commitment

Much more timely individual and team project completion


More effective communication throughout the organization

Less negative organizational stress

Noticeably improved teamwork

How to delegate in the right way for the right reasons

To learn the time management matrix

To apply the Pareto principle (80/20 Rule) to time management issues

Work to tight deadlines

It helps in discerning value added activities and time wasting activities.

Get the most value from every hour at work

To Individuals

More control and value from your time and your life

Increased recognition and reward from higher personal productivity levels

Improved relationships both on and off the job

Reduced stress and more enjoyment of everyday life

It helps the individual to be more productive but less busy.

It helps the individual to be more organized.

Less stress.


Increases individual motivation.

It teaches how to develop an individualized plan of Action.

It increases personal efficiency.

DURATION: 1 Day

PRICE: ₦45,000.00


Total Quality Management TQM

Brief Description:

In today’s world where customer satisfaction and competitiveness are

a function of quality levels, individuals with the capacity to

successfully implement Total Quality Management (TQM), represent a

priceless asset to any organization. This course exposes participants

to contemporary knowledge and techniques of TQM, enabling them to

articulate and implement quality improvement processes in the

workplace, in line with the philosophy of TQM.

Learning Outcomes:

On completion, delegates would be able to:

- Understand the basics of Total Quality Management;

- Understand the essentials of customer satisfaction;

- Create successful systems for employee involvement;

- Develop strategies for continuous process improvement;

- Apply the five-phase approach of Total Quality Management


implementation;

- Utilize basic tools for quality improvement.

Course Content:

The following topics will be covered in the training:

1. Fundamentals of Total Quality Management

2. Leadership and Total Quality Management

3. Managing customer expectations

4. Enabling employee involvement

5. Continuous process improvement

6. Basic Total Quality Management tools

7. Benchmarking

8. The TQM implementation model

Duration: 3 Days




Train the Trainer Workshop Course

Train the Trainer Workshop course will help you become the type of trainer that people really

learn from.

DURATION: 2 Days

PRICE: ₦70,000.00


OIL AND GAS PROJECT MANAGEMENT

COURSE

OIL AND GAS PROJECT MANAGEMENT

COURSE

OVERVIEW

Oil and Gas Project management training at Ritetrac will equip delegates with the tools and

techniques needed to deliver a successful oil and gas project. The use of projects and project

management in the oil and gas industry is becoming more and more important for all kinds of

organizations. Businesses regularly use project management to accomplish unique outcomes

under the constraints of resources, and effective implementation of project management

techniques is one of essential means of achieving an organization’s strategy.

This course addresses the basic nature of managing general projects in the oil and gas industry

and does not limit its focus to one type of project such as construction or R&D projects.


Included in the course is a comprehensive discussion of the knowledge and skills required for

effective project management as prescribed by the two preeminent organizations dedicated to the

advancing the science of project management and the professional development of project

managers: APM (Association for Project Management) and PMI (Project Management Institute).

The course combines instructor-led lectures and practical class exercises, many of which are

specific to the oil and gas industry. Class discussion sessions are also facilitated by the

instructor. The purpose of these sessions are to allow a forum where participants can share their

experiences related to their involvement on projects.

The course is specifically designed to force participants to use knowledge and skills learned

during the course by applying those skills in team-based case study class exercises.

The course uses the project life cycle as the organizational guideline, and contents will cover the

whole process of project management, including project initiation, project planning, project

implementation and project termination.

Participants will study the characteristics of project and project management, look at how to

define a project, how to organize a project, how to plan a project, how to implement, trace and

control a project, and how to terminate and post-evaluate a project.

OIL AND GAS PROJECT MANAGEMENT COURSE

The course topics include:

Basic concepts of project and project management

Project selection

Project definition

Project organization structure

Team building

Communication and conflict management

Project planning methods and techniques


Resource allocation

Project monitoring and control

Project termination

The course includes applications of PMI’s Project Management Body of Knowledge text (PMBOK®

Guide – Fourth Edition) and also include a case practice application for the oil and gas industry.

Prerequisites

Basic Understanding of the oil and gas industry. Prior experience working on a project is helpful,

but not a requirement.

DURATION: 5 Days

PRICE: ₦200,000.00


Document control process framework shortens the product development cycle, improves your

quality, reduces the cost associated with unwanted change, and builds integrity into your

systems. This informative program will give you the proven tools to do the job right.

Document Control Objectives

This program aims to help delegates:

An understanding of how to address document and record control in keeping with the

requirements of the various management systems standards

An awareness of different practices and processes and their pros and cons

The means to deploy an efficient and effective system for their organizations

Upon completion of this program, delegates are able to:

Understand how to apply the document and records control requirements and framework

Develop or improve on their current practices


Apply a practical system that works for their organization

BENEFITS OF DOCUMENT CONTROL

TO INDIVIDUALS

Increased effectiveness and efficiency in document control

Adoption of proven processes, tools and techniques to better control risk

Industry networking and career development

Increases your level of being organized

Helps you score a high rating for all information well documented and secured

TO ORGANIZATIONS

Improved decision making and better adherence to compliance requirements

The reduced risk of delays, disputes and reworks

Having highly skilled, qualified and motivated document controllers

Guidelines for consistent document appearance, notation and circulation can be developed for

the organization.

Standards to maintain the integrity of the organization’s document control system can be easily

created and made available for auditors when needed without stress.


DURATION: 3 Days

Price: N75,000.00

PLANNING SCHEDULING AND COST

ESTIMATING

PLANNING SCHEDULING AND COST

ESTIMATING OVERVIEW

Planning Schedule and Cost Estimating skills will enable delegates to get there project schedule and

budget done right and quantify progress through earned value analysis.

Learn the skills you need to effectively establish and manage a realistic schedule and detailed

budget. Through hands-on exercises, you’ll learn to develop a work breakdown schedule, grasp

diagramming techniques, identify task relationships, determine the critical path, employ

estimating techniques, and analyze resource utilization.


Once the project schedule is complete, you’ll create a budget that includes all direct and indirect

costs associated with the project. Learn the importance of baselining project schedules and

budgets to make reporting and tracking progress easier. Understand how to use earned value

analysis and other reporting techniques to ensure that your project progress is clearly identified

and communicated to stakeholders. Create schedule and cost management plans, and control

changes through an integrated change management process. You’ll learn to use a variety of tools

that will ensure that your project is delivered on time and within budget.

PLANNING SCHEDULING AND COST ESTIMATING OBJECTIVES

What You’ll Learn

Develop a work breakdown structure

Create a network diagram

Identify the critical path

Estimating techniques

Finalize your project schedule

Types of cost and expenditures

Develop a budget

Report progress through earned value analysis

DURATION: 3 Days


PRICE: ₦150,000.00

Facilities management course at Ritetrac is structured to equip participant with the skill needed to

manage and sustain facilities with asset care best practices. The workshop arm delegates with

what to do to implement maintenance best practices as part of integrated facilities management in

your organization. It provides an overview of the latest tools and techniques for facilities

maintenance and asset management, their benefit and potential pitfalls and when and how to

apply them for maximum impact on the growth and performance improvement of the organization

BENEFITS OF FACILITY MANAGEMENT COURSE TO ORGANIZATIONS

Identify the essential functions of the facility manager’s role

Step up to the increasing expectations of facility users

Determine best facility management practices to comply with.


Update negotiating and contracting skills for outsourcing maintenance, custodial,

security, and other contractors

Develop a maintenance strategy for premises and services

Focus on managing expenses, cutting utility costs, and gaining bottom line value from

asset management

BENEFITS OF FACILITY MANAGEMENT COURSE TO INDIVIDUALS

Facility management training helps you gain key competencies so you can deliver more

value to your organization

Improved facility management

Reduces costs and increases efficiency

Upgrading your skills and knowledge also makes you more valuable in the employment

marketplace

What you will learn:

You will apply the proven maintenance management methodologies and templates to:

Identify and address maintenance priorities and key areas for attention

Reduce plant downtime, such as power generators and other facilities

Understand maintenance policy areas and how to make right decision for your

organization

Manage maintenance budgets and spares more effectively

Unlock the true potential of maintenance and facilities management teams in your

organization


DURATION: 3 Days

PRICE: ₦150,000.00

Advance Microsoft project 2013 course has been designed for those who have some experience

with Microsoft Project and who wish to become familiar with some of the more advanced features

of the product. It is particularly useful for those who have been using earlier versions of the

product and who wish to become conversant with some of the new features in Microsoft Project

2013.

Microsoft Project 2013 offers new features, such as easy sharing of project status information,

advanced built-in Lync features, and tracing of task paths. Microsoft Project 2013 Advanced

Training Course provides extensive training in the use of the advanced features of the new Project

2013, including customizing the ribbon, charting data, grouping, creating interactive filters, using

macros, and working with the VBA Editor. The customized new set of reports in Project 2013

allows you to understand an entire project and its history at a glance.

ADVANCE MICROSOFT PROJECT COURSE OBJECTIVES

Get ready to take your project management skills to the next level as you:

Discover effective methods for sharing resources

See how to create and run effective project reports

Find out about cost management


Explore the use of earned value analysis for your project

Discover advanced options for customizing your workspace

Dive into options for consolidating and splitting projects

LEARNING OUTCOMES

After completing this course, participants will have learned to:

Modify a project

Identify resource over-allocation

Use task inspector

Manage time

Display progress data

Chart data

Manage recurring tasks

Import into Project

Use templates

Customize tables

Customize filters

Create interactive filters


Customize the Ribbon

Create VBA code

Work with modules

Edit macros

DURATION: 2 Days

PRICE: ₦110,000.00

MASTERING MICROSOFT PROJECT 2013

Mastering Microsoft Project 2013 course, will enable delegates to monitor and schedule your

projects using resources such as people, equipment, time and money. With Microsoft Project

training you can analyze your project information by using Gantt charts, graphs, tables and views

and you can track how your project progresses, identifying what to do if it doesn’t proceed to

plan.


MASTERING MICROSOFT PROJECT 2013TRAINING OBJECTIVES

This Microsoft Project training course gives delegates a thorough introduction to the concepts of

project planning using Microsoft Project. Delegates on this Microsoft Project training course will

learn how to identify, organize, track and manage the tasks and resources required to complete a

project under the constraints of time and cost to achieve a final project target.

Mastering Microsoft Project 2013 Learning Outcomes

Attendees of this program will emerge able to:

Share resources across multiple projects

Consolidate projects

Produce multiple project reports

Customize Views, Tables, Filters and Groups

Interact with Word processors, Spreadsheets and Database Packages

Use new and interesting features of the product

BENEFITS OF MICROSOFT PROJECTS TO INDIVIDUALS

Microsoft Project helps you easily plan projects and collaborate with others.

It gets you organized.

It wins you jobs


It gets you results. By tracking and correctly updating your progress in Microsoft Project, you can

better estimate the project delivery date and manage expectations.

It saves you time.

Effectively manage and understand project schedules

Get productive quickly

Leverage existing data

Build professional charts and diagrams

Effectively communicate information

Gain greater control of resources and finances

Quickly access the information you need

Track projects according to your needs

BENEFITS OF MICROSOFT PROJECTS TO ORGANISATION

Saves Time by reducing the back and forth of questions and misunderstandings that can arise

without a tool in place.

Eliminates Overlapping Task

Microsoft Project will increase project visibility. The reporting features, ability to compare the

baseline project plan against actual, and make adjustments accordingly are invaluable to a busy

executive who just needs a quick reality check as to where things stand.


DURATION: 2 Days

PRICE: ₦65,000.00

BASIC PRIMAVERA P6

Basic primavera P6 will equip delegates with a thorough background in the concepts of planning

and scheduling while learning P6. This three-day course leads you through nine hands-on

workshops that create and track an entire project to completion, using the three basic elements of

project management: schedule, resources, and costs. Scheduling techniques will be covered.

Participants will create a project, add activities and relationships, assign resources, adjust the

project plan to account for schedule delays and over allocated resources, and analyze portfolios.

Participants will also learn how to customize the personal workspace and the project workspace

to monitor project progress and communicate with team members. Oracle BI and BPM are not

covered in this course. The course uses P6, Primavera Web-based project management tool. It is

divided into four sections: Overview and Creating a Project; Scheduling the Project and Managing

Data; Assigning Resources and Baselining; and Project Execution and Control.

Basic Primavera P6 Learning Outcomes:

Learn To:

• Create a project

• Add activities

• Create relationships

• Assign and analyze resources

• Analyze project performance

• Execute and control the project

• Customize dashboards and the project workspace

• View reports


Prerequisite: A working knowledge of Windows™

Basic Primavera P6 Course Objectives:

• Create a project

• Create a Work Breakdown Structure

• Add Activities

• Customize activity views

• Create Relationships

• Schedule the project

• Assign constraints

• View the Enterprise Project Structure

• Optimize the project schedule

• Assign roles and resources

• Analyze resources and cost

• Baseline the project plan

• Execute the project

• Customize dashboards

• Manage risk

• View reports

BENEFITS OF BASIC PRIMAVERA P6 TO ORGANISATIONS

It reduces the risk of project slippage

It reduces the risk of project cost overrun

It helps organizations easily plan and manage project activities

It allows organizations to optimize the project plan, costs and resource utilization

It gives a clear visibility of what is going on in the project

Allows organizations gain an easy forecast of costs and schedule

It provides the project schedule and cost variance information

Organizations can easily track project period performance and view past period

performances


It enables organizations to standardize method of planning their projects, generate

reports, for better collaboration and communication

BENEFITS OF BASIC PRIMAVERA P6 TO INDIVIDUALS

Increases your job opportunities- Due to worldwide use of Primavera P6 software and

demand of its expert users, there is huge number of vacancies available for those who

knows the use of Primavera P6 software

Serves as a differentiating factor in most industries

Better visibility – everything is included in the program so you can easily see what’s going

on with a project at any time

Improved forecasting – having up-to-date information means that you are able to clearly

see where there is likely to be overbooked or underutilized resources and you can plan

accordingly

Instant access – keeping track of progress with time and resources and getting

information whenever you need it

Quicker access – using only one system which gives you all the information you need

means you save time by not having to refer to lots of different tools

Better monitoring – it makes monitoring projects and costs simple by allowing you to

track and report on progress instantly

Easier project planning – becoming a proficient Primavera P6 user makes it easier to plan

projects, especially large scale or complex ones

DURATION: 3 Days

PRICE: ₦130,000.00


ADVANCE PRIMAVERA P6

Advance primavera P6 at JK Michaels will equip delegates with the project planning and analysis

skill, especially in resource management, cost control, risk analysis and advance project

management. This course provides hands-on training on advanced resource management and

project management in P6, Primavera’s Web-based project management application. Topics

include creating resource teams and role teams; high-level resource planning; resource leveling;

viewing and analyzing portfolio performance; assessing return on investment; capacity planning

and waterline analysis; and earned value analysis.

Resource Management in Primavera P6 – 106R

What you will learn:

Resource Management in P6 Client-Server provides in-depth resource management training in

Primavera’s client/server-based solution. Building off skills learned in the basic course Project

Management in P6 Client-Server (102), this course covers advanced topics in managing resource

allocation, future-period bucket planning, and resource leveling. Extended case studies at the end

of each day provide an opportunity to apply new skills and functionality.

Learn To:

• Use high-level resource planning

• Use resource leveling

• Staff resource requests

• Create resource teams and role teams

• Assess portfolio performance

• View return on investment data

• Conduct waterline analysis

• Use advanced scheduling techniques


Course Objectives:

Define resource rates

Assign cost accounts to resource assignments

Analyze resource usage using Resource Usage Spreadsheet

Edit resource allocation

Assign resource lag and duration to resource assignments

Track manual curves in the project

Set resource leveling options

Store past period performance

Run a resource report

View portfolio performance

Use advanced scheduling techniques

Analyze portfolio performance

Manage multiple projects

Create resource teams

Use high-level resource planning

Staff resource requests


Create a portfolio

Use resource leveling

BENEFITS OF ADVANCE PRIMAVERA P6 TRAINING TO ORGANISATIONS

O It reduces the risk of project slippage.

O It reduces the risk of project cost overrun.

O It helps organizations easily plan and manage project activities

O It allows organizations to optimize the project plan, costs and resource utilization.

O It gives a clear visibility of what is going on in the project.

O Allows organizations gain an easy forecast of costs and schedule.

O It provides the project schedule and cost variance information.

O Organizations can easily track project period performance and view past period

performances.

O It enables organizations to standardize method of planning their projects, generate reports,

for better collaboration and communication.

BENEFITS OF ADVANCE PRIMAVERA P6 TRAINING TO INDIVIDUALS

Increases your job opportunities- Due to worldwide use of Primavera P6 software and demand of

its expert users, there is huge number of vacancies available for those who knows the use of

Primavera P6 software.

Serves as a differentiating factor in most industries.


Better visibility – everything is included in the program so you can easily see what’s going on with

a project at any time.

Improved forecasting – having up-to-date information means that you are able to clearly see

where there is likely to be overbooked or underutilized resources and you can plan accordingly

Instant access – keeping track of progress with time and resources and getting information

whenever you need it.

Quicker access – using only one system which gives you all the information you need means you

save time by not having to refer to lots of different tools

Better monitoring – it makes monitoring projects and costs simple by allowing you to track and

report on progress instantly

Easier project planning – becoming a proficient Primavera P6 user makes it easier to plan

projects, especially large scale or complex ones.

DURATION: 2 Days

PRICE: ₦175,000.00


Financial Management

Objectives for Financial Management:

The main goal of this course is to develop a foundation of financial management

concepts. This will enable to the Participant to understand how corporations

make important investment and financing decisions, and how they establish

working capital policies. This course in financial management describes the

corporation and its operating environment; it will help any future manager to

understand how the finances of a company work, and how they will be interfacing

with finance.

Course Description for Financial Management:


The focus of this course is in the area of financial management. We will show

managers how to interface with accounting and finance departments, help them

to understand how firms meet their financial objectives utilizing financial

decision-making. This course will also explain financial tools and techniques,

which can be used to help firms maximize value by improving decisions relating

to capital budgeting, capital structure, and working capital management. This

course will deal with a number of related topics, including multinational financial

management, risk management, mergers and acquisitions.

Course Duration: 2 days

Course Fee: N75,000

Public Sector Marketing Course

Introduction to Public Sector Marketing

A Two-Days Programme

Course Aim

This course will introduce you to the concepts and key principles of public sector

marketing and teach you marketing strategies that you can apply within your

workplace. The course is ideal for marketing personnel in local authorities and

central government departments and agencies. It's suited to anyone working

alongside their marketing department and/or in a public facing role, who would

like to understand more about effective marketing and the value it can deliver.

Course Objectives

By the end of this course delegates will be able to:


Demonstrate how you can use marketing principles and techniques to increase

your organization’s profile and help deliver against government targets

Be more customer- focused, creating strategies and plans to enhance your

communications

Course Content

To apply basic marketing strategies to increase your

Duration: 2 Days

Course Fee: N75,000


Contact us:

Website: www.ritetracconsult.com.ng

Email: [email protected]

Phone No: 08038769323,08037090474

Address: Suite A8,Abuja Shopping Mall, Zone 3,Wuse,Abuja

Training available in Lagos, Abuja, Port Harcourt etc

International Training also available in United Kingdom, Dubai and South Africa.

Connect with us on Social Media

Facebook: www.facebook.com/ritetrac

Twitter: @Ritetracconsult

LinkedIN: www.linkedin.com/ritetracconsult

http://www.ritetracconsult.com.ng/

mailto:[email protected]

http://www.facebook.com/ritetrac

Services

Ritetrac 2016 training catalog