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WORKING OPEN:THE 7 PRINCIPLES OF AGILE COLLABORATION
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@OPENMATT MATT THOMPSON, Toronto
2017 Mozilla Fellow former Mozilla Foundation Senior Director
author of “Working Open” (2018)
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OPEN SOURCE DEVELOPERS KNOW SOMETHING THAT’S TOO GOOD NOT TO SHARE
“The question for us now is: are we going to let the programmers keep it to themselves? Or are we going to try and press it into service for society at large?”—Clay Shirky (2012)
@OpenMatt workopen.org
“Imagine if we said: we will no longer conceal cancer’s secrets in pay-walled journals with restricted databases, and instead make all that we know open to everyone, so that the world can join the global campaign to end cancer in our lifetimes?” —Joe Biden
How do they work?
Collaboration as master-skill
What makes high-performing open teams tick?
WORKING
OPENAgile collaboration in life,
work and the world we want
@OpenMatt
@OpenMatt workopen.org
WORKING
OPENThe 7 secrets of
agile collaboartion
@OpenMatt
@OpenMatt workopen.org
WORKING
OPENHow to collaborate
with awesome people to get sh*t done
@OpenMatt
@OpenMatt workopen.org
COLLABORATION AND TEAMWORK ARE THE MASTER SKILLS OF THE 21ST CENTURY
IN A NETWORKED WORLD, COLLABORATION IS OUR BUSINESS
“People tend to think of evolution as a strictly dog-eat-dog struggle for survival. In fact, cooperation has been a driving force in evolution.
Life is therefore not just a struggle for survival—it is also, one might say, a snuggle for survival.”
—MARTIN NOWAK, Harvard University, Program for Evolutionary Dynamics
WHAT CAN WE LEARN FROM THE WORLD’S MOST INSPIRING OPEN PEOPLE, PROJECTS AND ORGANIZATIONS…
…TO BECOME MORE OPEN-MINDED, OPEN-HEARTED COLLABORATORS?
WORKING OPEN: 7 PRINCIPLES
SERVE A MISSION START SMALL WORK OUT LOUD TEST EARLY & OFTEN
BUILD A NETWORK GIVE TO GET OPEN MINDSET
1 2 3 4
5 6 7
SERVE A MISSION THAT MATTERS. TELL A STORY ABOUT IT THAT INSPIRES OTHERS TO GET INVOLVED.
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The power of a mission that matters
• non-profit; open source • 100 MPG (4x US average) • < $10K to produce • run by volunteers • no org chart; “scrum of
scrums”
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The power of a mission that matters
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“The best teams have transcendent goals, autonomy, and innovate through cross-functional teams that learn together.” —JEFF SUTHERLAND
“TRASCENDENT GOALS”
@OpenMatt workopen.org
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PURPOSEFULNESS: a clear, strong reason for the organization to exist — beyond just making money
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“A magnetic attractor for partners in crime”
• “obsessive compulsive optimizers”
• finding your tribe • “plant a flag and see who
shows up”
5%
95%
2000 - 2005
“The least secure software on the planet” — PC World
“One of the worst tech products of all time”
2001@OpenMatt workopen.org
4%2%
22%
15%
11%
46%
5%
95%
2005 2015
SERVE A MISSION THAT MATTERS. TELL A STORY ABOUT IT THAT INSPIRES OTHERS TO GET INVOLVED.
zombie jobs?• half of U.S. professionals say their
job “has little or no meaning and significance”
• 40% of UK workers say their job is “failing to make a meaningful contribution to the world”
• Low employee engagement costs the U.S. economy roughly $370 billion a year (Gallup)
@OpenMatt workopen.org
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“alienated labour” is expensive
PEOPLE TODAY WANT TO LIVE AND WORK THEIR VALUES
GREAT OPEN PROJECTS AND ORGANIZATIONS WEAR THEIR VALUES ON THEIR SLEEVE
(TELLING A CLEAR, CONFIDENT STORY CAN BE THE HARD PART)
WHAT’S YOUR MISSION? WHAT INSPIRES YOU TO DO THIS WORK? #CIVICRM
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HOW DO YOU TRANSFORM SOME OF THE WORLD’S LARGEST BUREAUCRACIES?
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deep listening to users
HUMAN-CENTEREDDESIGN
AGILE
open source tech + working /
documenting in public
OPEN BY DEFAULT
work in short sprints to test early and reduce risk
@OpenMatt workopen.org
GREAT TEAMS EXCEL AT BREAKING BIG GOALS INTO SMALL PIECES.
FOCUS ON THE “MINIMUM VIABLE PRODUCT.” WHAT’S THE LEAST AMOUNT OF WORK YOU CAN DO TO TEST,
LEARN OR DELIVER SOME VALUE QUICKLY?
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https://medium.com/the-happy-startup-school/beyond-mvp-10-steps-to-make-your-product-minimum-loveable-51800164ae0c#.b6g1jbaq0
@OpenMatt workopen.org
WORK IN SHORT SPRINTS OR “HEARTBEATS,” WITH CAREFULLY DESIGNED RITUALS FOR TEAM LEARNING AND IMPROVEMENT.
“WORK IN SPRINTS”
software development
widerworld
theleap.org
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WORK IN 2-WEEK “HEARTBEATS”
PRIORITIZE“Heartbeat Planning meeting • everyone participates • work in “stories,” instead of tasks • continually re-prioritize
EXECUTE
LEARN
@OpenMatt workopen.org
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WORK IN 2-WEEK “HEARTBEATS”
PRIORITIZE
Tighter focus & co-ordination • over-communicate at start + end;
leave people alone in the middle • slash meetings & email • slack + issue tracker
LEARN
EXECUTE
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WORK IN 2-WEEK “HEARTBEATS”
PRIORITIZETeam retrospectives • everyone participates • what went well, what didn’t? • end with team appreciations
LEARN
EXECUTE
theleap.org
“Agile has revolutionized our work. Suddenly, we all have our eye on the big picture, our hands on the discrete piece of it that needs doing today, and a clear view of the straight line connecting the two. –Avi Lewis
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“Throw a birthday for the work.”—ESTER DERBY
“AGILE RETROSPECTIVES MAKE GOOD TEAMS GREAT”
@OpenMatt workopen.org
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HOST A TEAM RETROSPECTIVE AT THE END OF YOUR NEXT PROJECT, RELEASE OR EVENT. (TOP TIP: END WITH TEAM APPRECIATIONS)
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“Share what you love, and the people who love the same things will find you. If you want people to know about what you do and the things you care about, you have to share.”
—AUSTIN KLEON
@OpenMatt workopen.org
“Working out loud is working in an open, generous and connected way so you can build a purposeful network, become more effective, and access more opportunities.” #WOL
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TRANSPARENCY REDUCES COLLABORATION COST — AND PAYS A HOST OF SOCIAL AND PSYCHOLOGICAL BENEFITS.
IRC WIKIS
ISSUE TRACKERS
ETHERPADS
OPENDOCUMENTATION
GIT HUB
@OpenMatt workopen.org
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IRC SLACK
ISSUE TRACKERS ASANA
WIKIS / ETHERPADS GOOGLE DOCS
@OpenMatt workopen.org
CUSTOMERSEND USERS
“MASS AUDIENCE”
CUSTOMERS
END USERS
EARLY ADOPTERS
VOLUNTEERSTHOUGHT LEADERS
STUDENTS
POTENTIAL HIRESPARTNERS
ALLIES
COLLEAGUES
CORE COLLABORATORS
TEAMORG
SOCIAL NETWORK
FRIENDSBOARD
ALUMNI
“MASS AUDIENCE”
CUSTOMERS
END USERS
EARLY ADOPTERS
VOLUNTEERSTHOUGHT LEADERS
STUDENTS
POTENTIAL HIRESPARTNERS
ALLIES
COLLEAGUES
CORE COLLABORATORS
TEAMORG
SOCIAL NETWORK
FRIENDSBOARD
ALUMNI
Make it easier for *all* of these people to help you
Collaboration happens through informal social relationships — not org charts
@OpenMatt workopen.org
“The real organization chart in any company is a spider web of informal relations. Unfortunately, we insist on forcing a pyramid structure onto this web, which distorts the natural flow of work.” —Frederic LaLoux
@OpenMatt workopen.org
making our work more open and visible leverages more of this power
@OpenMatt workopen.org
transparency reduces friction, increases serendpitous encounter
@OpenMatt workopen.org
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GREAT TEAMS USE TRANSPARENCY TO REDUCE COLLABORATION COST — PLUS ENABLE SELF-SERVICE, BUILD TRUST
AND INCREASE IMPACT.
SHARING WORK IN PROGRESS AND KEY LEARNINGS TRANSFORMS “PROMOTING” AND “LOOK-AT-ME-ISM”
INTO GIFTING AND SHARING.
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of all toys and games on Amazon
#1 BEST-SELLER
anyone can download digital version (1M+)
AVAILABLE FOR FREE
Creative Commons CC-NC-SA
OPEN LICENSE
Anyone can create new versions
REMIX
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“If your only goal is to make a lot of money, then CC is not the best strategy. This kind of business model, though, speaks to your values, and who are and why you’re making things.” —Max Temkin
@OpenMatt workopen.org
“HYBRID ECONOMICS” = GIVING SOMETHING AWAY, TO GET SOMETHING LARGER BACK.
PEOPLE WANT TO ALIGN THEIR WORK WITH THEIR VALUES.
THE LINES BETWEEN FOR-PROFIT, NON-PROFIT AND SOCIAL ENTERPRISE ARE BLURRING.
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CROWD-FUNDING
NON-PROFIT
PHILANTH-ROPY
SMALLBUSINESS
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“A not-for-profit that makes cars? It doesn’t make sense to them. It’s ok to have a think tank, but a ‘do tank’ -- people don't know how to touch it.
There’s not really a name for this. If there were, there will be more of them.”—Joe Justice
AS EXTRACTION FAILS, HACKING CAPITALISM & HYBRID MASH-UPS LIKE THESE ARE BECOMING
MORE AND MORE COMMON.
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Code. Localize. Test. Teach. Learn.
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100 interviews “DEEP LISTENING”
LISTEN
LEARNADJUSTfeedback loop
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‘
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“You also have social challenges, with the young girls opening up to you. The clubs end up becoming a space of trust, and you get people opening up about challenges they face on a daily basis.”
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“I have to make sure there’s an Uber to drop the Club Captains right at the school and pick them up afterward, because I have to guarantee their safety. I have to make sure she is safe.”
‘
place club captains in local
schools
club captains gain leadership
skills
occasional worries about
safety
girls get exposed to tech skills / careers
@OpenMatt workopen.org
‘
Value Proposition Canvas
‘‘Offerings & Services
place club captains in local
schools
club captains gain leadership
skills
unsafe transportation for captiains
girls get exposed to tech skills / careers
increased transportation
budget
curriculum
training
global peer network
teach.mozilla.org
GREAT TEAMS ARE GOOD AT LISTENING TO THE PEOPLE THEY SERVE
THEY USE HUMAN-CENTERED DESIGN AND PRODUCT THINKING TO MAKE GREAT OFFERINGS EVEN BETTER.
…AND BUILD STRONG FEEDBACK LOOPS WITH THEIR END USERS / CUSTOMERS TO CONTINUOUSLY LEARN AND IMPROVE.
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MISSION: ensure the ability of the earth to nurture life
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“I think there’s a lot we can learn from open source. What does it look like for people to co-create? In part it’s about many brains working on an issue instead of just a few — on everything from planning to execution.” —Michael Silberman, Mob Lab Director
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KEY LEARNING: TO SERVE A MISSION THAT MATTERS, YOU CAN’T GOT IT ALONE. YOU NEED A NETWORK.
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GREAT ORGANIZATIONS BUILD STRONG, HEALTHY NETWORKS AND ECOSYSTEMS AROUND THEM.
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“In an ordinary organization, most people are doing a second job no one is paying them for: hiding. Most people are spending time and energy covering up their weaknesses, managing other people’s impressions of them, showing themselves to their best advantage, playing politics, hiding their inadequacies, hiding their uncertainties, hiding their limitations.” —Robert Kegan & Lisa Lahey
Impostor syndrome
“atelophobia” — the fear of being imperfect
“It’s not good enough. I’m not good enough.”
“If you’re not embarassed when you ship your first version, you waited too long…. every moment you’re working on something without it being in the public it’s actually dying, deprived of the oxygen of the real world.” —Matt Mullenweg
@OpenMatt workopen.org
“Open is a noun, verb, adjective and an attitude.” —Clint Lalonde
@OpenMatt workopen.org
“Adopt a growth mindset. A more open, curious approach to work and life makes you more resilient in the face of setbacks, more likely to try new things, and to persist even when someone doesn’t respond to your contributions as you had hoped.” —John Stepper
1) WHAT’S YOUR SECRET SUPERPOWER? 2) WHO OR WHAT’S ON YOUR #CIVICON BUCKET LIST? TWEET IT OUT TODAY?
WORKING
OPENAgile collaboration in life,
work and the world we want
MATT THOMPSON
@OpenMatt workopen.org
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