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REPAIRWALE.COMABOUT THE COMPANY
- Service Provision of premium-quality household services, started in 2013. - Areas of work: plumbing, carpentry, electrical, A/C repairs, water proofing
.MISSION: to help consumers find the best household services easily and at
an affordable cost
VISION: to be India's largest service brand in the home repair and maintenance industry
*As on 24/06/2016, repairwale.com
Job Profile
Domain: OPERATIONSDuration of the project : April 12, 2016- june 4, 2016(8 weeks)
Title: Design Process map for Channel Lead Management Mobile Application
Mathew Rajath ThomsonFORE School of Management
Stakeholders: Includes faculty at college, mentor, company staffs , South Delhi, Faridabad and surrounding areas.
PROCESS FLOW DESIGN3
ANALYSISOF THE DATAOBTAINED
2
UI INTERFACE DEVELOPMENT4
SUBMISSION FORAPPDEVELOPMENT5
THE DOCUMENTATION AND DESIGN FOR SOFTWARE DEVELOPMENT HAS BEEN SUBMITTED TO A.R. SOFTWARES Pvt. Ltd., FARIDABAD, FOR CODING
PRESENT STATEOF THE
PROJECT
QUESTIONNAIRE1
STEPS INVOLVED IN THE PROJECT
Analyze present consumer need and satisfaction levels
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Mobile app development needs
Observe challenges faced
Give reccomendations to the challenges
Develop process flow for the mobile application
design user interface of the application
Research and recommend further
changes
Submit application for application coding
Delivery of final application
OBJECTIVES OF MY INTERNSHIP
Current rating levels for Repairwale.com
Why this is important?It helps to know how the company is performing currently and find out if company is meeting customer expectations.
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Rating by retailers
CURRENT PRICING SYSTEM RATINGCUSTOMER SERVICE RATING
Retailer area
scal
e
Preferred colour for mobile application for Repairwale.com
43%Preferred light green color
14%Preferred light yellow
color
43%Preferred light
blue color
Why this is important?Color is one of the main components which defines the feel of a mobile application
GREEN
BLUE
YELLOW
Preferred update method for mobile application for Repairwale.com
Why this is important?It tells how the user wants himself to be updated for any statuses or details/information.
MOBILE NOTIFI-CATION
SMS EMAIL0
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Series1Number of users
Preferred Tutorial method for mobile application for Repairwale.com
Why this is important?It tells how the user wants himself to get details on how to use the application.
Number of users
IMAGE VIDEO VOICE0
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TUTORIAL PREFERRED
ANALISIS: PORTER’S 5 FORCES
Minimizing the Threat of New Entrants
Minimizing bargaining power of buyers
Minimizing the Threat of Substitution
Industry Rivalry
Minimizing the Threat of Supplier Power
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Retailer mobile application is meant for the retailers to submit leads to repairwale.com and redeem points from the same.
RETAILER MOBILE APPLICATIONThe application design has been streamlined so as to make sure to include all the important tasks in the main screen itself
Further improvements areas were later found out which are listed at the end of this presentation
RETAILER MOBILE APPLICATION
CALENDAR SCREEN
Here date for the scheduled repair work is chosen
TASK SELECTION SCREEN
The sub task to be performed is chosen based on the main service selected. Also the time is selected on this screen
STASTICS SCREEN
Gives an overall view of the stastical data for the repair works scheduled
Admin Panel design for Repairwale.com
Admin panel was created so as to have a simple application with the admin by which he can monitor and edit details as and when required
Admin Panel design for Repairwale.com
Limitations of the Study
• The Sample size taken was small which may not represent the industry as a whole.
• The problems which retailers were facing may be local & may not represent entire country.
• Human Resources need to be checked upon so as to ensure maximum usage out of this mobile application
is being utilized.
• Few of the respondents were not interested while filling the survey which may have impacted the result of
the research.
• Small portion of retailers had internal problems with the distributor which may have affected the
responses.
1. Customer feedback section can be linked with calendar screen where tasks are shown with the dates.
2. Ability to generate an excel sheet from the app for the retailer to see transacton history, customer insights,
revenue etc
3. Ability to notify retailer when technician reaches customer and when job has been completed in real-time.
4. Support team contact option
5. Plan system as chosen by the retailer, providing star levels, etc.
6. For the sales team flow design a geo tagging system needs to be implemented to ensure tasks are done
without breach and on time.
Conclusions and Recommendations
https://www.facebook.com/rajath.thomson
D8, DRDO COMPLEX,TIMARPUR, DELHI
+91 9643117719
Social Media and Contact Info: Mathew Rajath Thomson
Project Location: Address: repairwale.com,The Business tower, NHPC CHOWK,Faridabad
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THANK YOU
