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The digital landscape is vast and consumers have more choices than ever. This session will explore the key steps toward executing an effective digital strategy, with a focus on content. Sarah will provide practical advice, real-world examples and clear takeaways to improve your organization’s social, digital and campaign-centric strategies.
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SOCIAL MEDIA + YOUR DIGITAL STRATEGY12.02.14
Sarah Van ElzenDirector of Social Media & Senior Digital Strategist
Follow us on Twitter: @hansondodge @sarahvanelzen
©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
Hanson Dodge Creative
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Brand-centric digital agency integrating branding, marketing and technology Exclusive author of AHAS research on Active, Healthy and Sustainable consumers Running AHAS research published November 2014
A History of Inspiring and Transforming.
2003 First bike industry online customizer and shopping experience for Trek Project One
2005 Snowsport industry’s first online custom snowboard program for Burton
2008 Bike industry’s first iPhone optimized mobile experience for Trek
2009 Global digital platform and custom fit guide for Thule
2010 Transformation of Wilson into a unified global brand and digital player
2011 Revolutionary shop-able social media video experience for Kmart
2012 Internationally recognized, digitally integrated marketing campaign for Nick Symmonds
2013 Designed Active Commerce™, Sitecore’s first brand marketing e-commerce platform
2006 Empowered VW customers to custom build the car of their dreams.
©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
WHAT YOU’LL SEE TODAY
STATE OF SOCIAL/DIGITAL
IT ALL STARTS WITH CONTENT
CONTENT STRATEGY IN A DIGITAL WORLD
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
STATE OF SOCIAL + DIGITAL
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©2014, Hanson Dodge Creative. All rights reserved.
@hansondodgeHDC / Inspire and transform.
Social
Mobile/ResponsiveProduct Information
Traffic
Experience
D-Commerce
©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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Over 80% of consumers are researching products online before buying.
Source: Kitewheel
©2014, Hanson Dodge Creative. All rights reserved.
CONSUMER BRANDRETAILER
@sarahvanelzen @hansondodgeHDC / Inspire and transform.
YESTERDAY
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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TODAY
CONSUMER BRANDBRAND
RETAILER
E-TAILER
INTERNET
©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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Who is in charge?The Consumer.
©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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To survive, manufacturers and retailers must
capture their customers.
©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
IT ALL STARTS WITH CONTENT
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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Marketing Investment Model Sales Cycle
©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
What is content marketing?
Creating and promoting content that is valuable, unique and engaging.
Targeting a known audience with the goal that they perform a desired action.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
Why is content marketing valuable?
Business Value
Sales
Cost Savings
Customer Retention Rates
What are the goals?
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KPIs
Increase in demand
Increase in lead quantity
Shorter sales cycles
Increase in customer awareness
Market share indicators
Qualitative customer feedback
©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
Why is content marketing valuable? What are the goals?
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Trackable indicators
Awareness (Community size, Subscribers, Impressions)
Engagement (Sentiment, comments, sharing)
Conversion (Website traffic, e-commerce sales, White paper downloads)
©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
CONTENT STRATEGY IN A DIGITAL WORLD
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
Only 4% of women around the world consider themselves beautiful.
Dove is committed to building positive self-esteem and inspiring women.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
75% of consumers said that product information found on social channels influenced their shopping behavior and enhanced brand loyalty.
Source: Deloitte Digital, The New Digital Divide, 2011
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
50% of people talk with friends after watching a video.
Source: Think with Google
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
91% of consumers feel an “in the moment” offer might influence their purchase.
Yet only 32% of marketers have the tools in place to deliver on “real time,” often arriving too late to make an impact.
Source: Kitewheel
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
40% of social users have bought an item after sharing or favoriting it on Twitter, Facebook or Pinterest.
Source: Gartner Group
90% of shoppers prefer to buy in a brick-and-mortar store.
Source: AT Kearney Omnichannel Study
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
79% of time online is spent interacting with content.
Source: Content Marketing Institute
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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Over a thousand names on our bottles 998 million impressions on Twitter 235,000 tweets from 111,000 fans using the #ShareaCoke hashtag More than 150 million personalized bottles sold Over 730,000 glass bottles personalized via the e-commerce store 17,000 virtual name bottles shared online across Europe 65 experiential stops on the Share a Coke tour
Share a CokeUnited Kingdom
©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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Strong brands have a belief system Brands go beyond product features and benefits Brand is not a campaign Strong brands are searched and create demand Demand is driven both online and offline
Invest in your brand
©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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Create content that’s bedtime-story worthy
©2014, Hanson Dodge Creative. All rights reserved. @sarahvanelzen @hansondodgeHDC / Inspire and transform.
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Want a copy?
Drop a card.
Thank you!Hanson Dodge Creative / Inspire and transform.
www.hansondodge.com @hansondodge @sarahvanelzen