Do you want to be more profitable and maintain higher levels of customer satisfaction?
INVOLVE YOUR EMPLOYEESBusinesses with involved employees
have 22% higher profits
and 10% higher customer satisfaction
But only 13% of the worlds 1.3bn full-time employees are involved in
their businessSO WHATS GOING WRONG?
WHAT CAN YOU DO ABOUT IT?
We surveyed over 900 people globally71% complained of poor involvement they called out:
Not living the change while missions are laminated not lived
Jargon MonkeyCorporate-style preaching with meaningless words
Its not enough to include employees involvement goes deeper
MAKE SURE YOU:
Heavy handed processes and continuous meetings with little value
Youre on your ownNo change in processes, training or follow-up provided
Empty StoryCreating a story for change which has no compelling vision or strategy at its heart with leadership using email as the main source to disseminate information.
Cant see the forest for the trees
Top-down orders, autocratic, hierarchical command without discussion
Communicating the what and how but missing the why, with no real context, reason or goal
Addressing short-term challenges, ignoring long-term issues, no sight of broader vision
Source: Gallup, State of the Workplace: Employee Engagement Insights for Business Leaders Worldwide (2013)
Set a clear direction & purpose
of growth driver organisations have a clear company, team
or brand purpose source: The Growth Drivers Study
Emotionally engage with your employees
Companies with engaged employees,
outperform those without by 202%
Focus on your employees strengths
engagement rate within teams led by managers who focus
on their strengths source:http://www.gallup.com/businessjournal/189074/no-managers-organizational-approach-doesn-work.aspx
Follow-through with your plans and empower your
people to help youof our respondents want greater empowerment at work
of growth driver organisations have a clear capability strategysource: The Growth Drivers Study