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With Jayne Bratton
“Helping your middle-managers to change the way your organisation behaves”
7th July 2015
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
1
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
2• Mum of 2 young daughters
• Married to Steven
• I love helping people to be happier in their work
• I love to be busy
• I believe in fairness
• I hope you like your Haribos – if not I have lots of others!
•What are middle managers•Why are middle managers important in change•Middle managers are the poor relative•How can WE help them•What happens when we help them•Summary.
Our Journey Today
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
3
Middle Ma
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
4
middle-managers are like Glue
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
8
Yeah, yeah, I have heard it all before
and nothing changes
It’s all Talk
So we are now expected to do more
work in the same time with no extra pay
Why can’t they just leave things
aloneIt’s alright for them sat in their
air-conned offices
All they care about is lining their own pockets
and they don’t care about us
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
9
Yeah, yeah, I have heard it all before
and nothing changes
It’s all Talk
So we are now expected to do more
work in the same time with no extra pay
Why can’t they just leave things
aloneIt’s alright for them sat in their
air-conned offices
All they care about is lining their own pockets
and they don’t care about us
Quality is down
The workforce aren’t delivering at optimum
productivity
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
10
Things aren’t going well with the
changes we want
Nothing seems to have changed – infact things seem to have got worse
Employee engagement
is low
We promote shop floor
staff into team leaders and
then into middle
management with very little
upskilling…Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
12
“We expect middle-managers to deliver
our change, make our policies & strategy a
reality, deliver the day job and, run their
team…”
•What are middle managers•Why are middle managers important in change•Middle managers are the poor relative•How can WE help them•What happens when we help them•Summary.
Our Journey Today
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
13
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
14
Why can’t they just leave things
alone
It’s all Talk
So we are now expected to do
more work in the same time with no
extra pay
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
15
Why can’t they just leave things
aloneIt’s alright for them sat in their air-conditioned
offices It’s all Talk
•What are middle managers•Why are middle managers important in change•Middle managers are the poor relative•How can WE help them•What happens when we help them•Summary.
Our Journey Today
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
16
We promote shop floor
staff into team leaders and
then into middle
management with very little
upskilling…Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
17
“We expect middle-managers to be the glue between our vision, our
policies, and our profitability and yet we
don’t invest much time or money into developing their
management skills.”
•What are middle managers•Why are middle managers important in change•Middle managers are the poor relative•How can WE help them•What happens if WE help them•Summary.
Our Journey Today
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
18
How we can help them
•Truly empower
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
19
How we can help them
•Truly empower•Mystackes are ok
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
22
How we can help them
•Truly empower•Mystackes are ok•Give them time to manage
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
24
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
25
Give them time to manage
How we can help them
•Truly empower•Mystackes are ok•Give them time to manage•Always explain ‘why’
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
26
How we can help them
•Truly empower•Mystackes are ok•Give them time to manage•Always explain ‘why’•Give them praise
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
27
Don’t use a but as it negates the first part of the sentence…. For example:
That looks really good but I would have painted it blue
The Power of But
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
28
How we can help them
•Truly empower•Mystackes are ok•Give them time to manage•Always explain ‘why’•Give them praise•Fill in the G_ps
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
29
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
30
Different Glue does different things…
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
31Wood Glue comes in many different forms…
Less obvious gaps to fill in:
•What is a manager?
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
32
Less obvious gaps to fill in
•What is a manager?•Communication and coaching skills
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
33
Elements of Personal Communication
Elements of Personal Communication:• Spoken Words• Voice, Tone• Body Language
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
34
Least obvious gaps:
•What is a manager?•Communication and coaching skills•Overcoming fear
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
35
Least obvious gaps:
•What is a manager?•Communication and coaching skills•Overcoming fear•Managing change
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
36
•What are middle managers•Why are middle managers important in change•Middle managers are the poor relative•How can WE help them•What happens when WE help them•Summary.
Our Journey Today
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
37
Recent BIS Report • Bad management accounts for 56% of business failures and
costs the UK economy around £19 billion a year • 43% of UK managers rate their own line manager as
ineffective• There is ‘conclusive’ evidence to show that businesses that
invest in training and developing their people do better• Leadership development has a positive effect on every aspect
of a business
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
38
ILM
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
39
Employers say 93% of managers
perform better at work after
achieving an ILM qualification
•What are middle managers•Why are middle managers important in change•Middle managers are the poor relative•How can WE help them•What happens when WE help them•Summary.
Our Journey Today
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
40
We promote shop floor
staff into team leaders and
then into middle
management with very little
upskilling…Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
41
What would happen if the bond between your top-layer came apart
from your bottom-layer?
Middle Ma
Helping your middle-managers to change the way your organisation
behaves - 7 July 2015
42
What are you going to do for your middle managers?