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Speaker, Author, Trainer, Consultant, AuditorEnvironment, Health & Safety, Quality Management Systems
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Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Jayne Pilot, CEA, EMS(LA), CPEA
President,
Pilot Performance Resources Management Inc.
Speaker, Author, Trainer, Consultant, Auditor
Environment, Health & Safety, Quality Management
1-905-792-3130
www.pilotims.com
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Pilot Performance Resources
Management Inc. Since 1994
Management Systems
Training, Consulting, Auditing
2
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Business needs to have a framework in place to
manage their operations against the “Grey Tsunami” -
loss of key Managers to retirement.
To-day, business operates in a global marketplace.
The need for standardization of business operations is
important for its “business sustainability”.
Stakeholders want to invest with companies who manage their
risks and improvements for quality, environment, health &
safety and energy management. ISO requires companies to
identify and manage risks, setting up a business framework to
control, monitor, measure and improve business effectiveness
and efficiencies. Verification is done with internal and external
audits.
The way a business manages, impacts not only their business,
but investors, customers, suppliers, communities, country and
the international marketplace. Jayne Pilot
3
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Mission since 1994
Provide Services in Management System Make-overs improving business sustainability.
• Speaking engagements, Training, Consulting, Auditing in
Business Sustainability, Integrated Management Systems, Quality, Environment, Health & Safety, Auditing
• Assisting companies to improve the effectiveness and efficiency of management system operations.
• Lobbied Canadian Federal Government for 3 years for a Tax Incentive which would assist companies in sustaining their business operations through economic downtimes.
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Business
Sustainability
Improve
Management Systems
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Criteria Management Systems to ISO Standards
and Auditing Guideline
Quality Environment Energy Health & Safety
Auditing 6
To Be Competitive in a
Global Value Chain
7
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Speaker
Air & Waste Management Conferences;
Canadian Environmental Auditing
Association, Conference Board of
Canada – NAFTA – Mexico, Globe,
International Disaster Forum; Clean
Tech, AESF Forums; Major Industrial
Accidents Council of Canada, Solid
Waste Expo, Mining Association,
Toronto Environmental Trade Show,
Clean Tech, Canadian Waste
Management, Responsible Care, EPIC,,
etc. Partial List
Topics
• Business Sustainability • Management Systems to
International Standards
• Integration of
Management Systems
• Auditing
– Quality
– Environment
– Energy
– Health & Safety
– Food Safety
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com. 10
Leverage
Time, Resources, Knowledge
Automate
Management System Processes
For
Performance, Productivity
Profits
Budget 2012: Tax incentive for MS
overhaul proposed
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
The federal finance department has heard a proposal that would add a
$25,000 tax incentive to its budget calculations? Photo: iStockphoto
The president and principal of Pilot
Performance Resource Management
Inc. in Brampton, Ont. has been
working with federal government
officials in Ottawa for three years to get
support for an incentive she thinks is
critical, especially to small and
medium-sized enterprises (SMEs), as
many key “boomer” managers retire
over the next five to 10 years.
Pilot’s Recommendations for
Tax Incentive
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
• As a consultant, trainer and auditor, she has observed that many
companies are missing structure and still operating with functional
silos that prevent information from flowing freely across the
organization where it could do the most strategic good.
• The program she proposes will encourage businesses to look at their
operations in terms of objectives and targets, implement planning and
identification of risks. Automating management systems will ensure
data and knowledge cross all functions and are not lost through
retirement attrition, and that tracking and controls are in place, with
verification through audits.
• Her proposal offers three options: implementing management systems
to international standards; supporting ongoing investment in a
recognized management system; or improving management systems
and/or traceability.
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Jayne Pilot, Author
ISO 9001:2008 Book
Guide to implementing and integrating quality management systems with Environment, Health & Safety, following Pilot’s Three Step Process, outlined with tools and a sample manual, published by Specialty Technical Publishers in 2002. Updated quarterly each year thereafter and now applicable to the new ISO 9001:2008 standard.
Sold over 2,000 copies to Government, Industry & individuals in
North America.
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
ISO 9001 Book
2,000 Books Sold - client examples ABC Group, AKG of America, Inc., American Crystal Sugar, Biomerieux Inc, Bowater Maritimes Inc., Public Works, Canadian Corps, Abbott Laboratories, SNC Lavalin, Flexsys Chemicals, Quality Systems Assessment, Oxford Instruments, Zochem, Prairie Malt, City of Moncton, Halifax Shipyard, Ocean Steel, Branson De Mexico Sa De Cv, Nurcor Steel, Pratt & Whitney, Toledo, Baxter, House of Troy, Rockwell Scientific, Draper Valley Farms, Babcock, 3M Touch Systems, Reynolds, American Rubber Products, Master Food USA, John Deer, Eaton Aerospace, E & J Gallo Winery, Phoenix Gold International,
Columbia Forest Products, Dana Canada, Defense Systems Management, Eaton Aerospace Inc., Electro Prime Group The LLC, US Aluminum, Southern Research Institute, Abitibi, Hydro One, Husky Oil,
Electrolux Home Products, F & A Dairy Products, Federal Express Corporation, Fedex, Ferad Electronics Inc. Fiber Composites LLC, Fiberstars, Inc., Fromex SA DE CV, Graham Packaging, Grover Manufacturing Corp., Grupo Chamberlain, Haldor Topsoe Inc., Haltec Corp, Hamilton Sundstrand Aviation Services Inc., Health Canada Air Quality, Health Canada Environment Assessment, Health Canada Environmental, Health Canada Environmental Contaminants Bureau, Health Canada Health & Safety, Heico Repair Group, Honeywell Burdick & Jackson, Illinois Auto Electric Co., Industrial Accident Prevention Association, Industrias Hudson, S.A. de C.V., Infor, Infor Global Solutions, Interiores Aereos SA DE CV, International Finance Corporation, J&J Maintenance, John Thurston Machine Ltd., Kask Bros Ready Mix Div, Kerr Group Inc.,Kvaener Chemicals Inc, Lafarge Canada Inc., Linamar Corporation, Livingston & Haven, Master Flo Valve Inc., Mohawk Industries, Motores Reynosa, S.A. de C.V., International Finance Corporation (member of World Bank), Multi-Power Products Ltd., Mundet Hermetite Inc., National Office of the Workplace Hazardous, National Oilwell, Natus Medical Inc., Nnotek Power Coatings, Norsat International Inc.,Nunavut Tunngazik Inc., OYO Geospace Corp.,Partners In Plastic, Inc.,Pepsi Americas, Perfect Fit Glove Co. Inc., Pharmascience Inc., PI Components Corp., Pollard Banknote Limited Partnership, Pratt & Whitney Canada Inc., PRO MAC Manufacturing Ltd., Public Works & Government, RING Container Technologies, Salsbury Chemicals Inc. , San Antonio Water System, Sandia National Laboratories, Shellcast Foundries Inc., Sherrill Furniture Co., Spin Master .LTD., STARA ENSO, Stud Welding Associates, Surgical Specialties Corporation, Tarco Inc., Taylor Manufacturing Inc., Texlon Plastics Corp., TIAX LLC., Toledo Technologies Inc., Tulpehocken Spring Water, United Medical Enterprises, Van-rob Stampings Inc., Wabash National, Water Quality and Health Bureau, International Finance Corporation, ADM Milling, AMPAL INC., Atomsphere Annealing Inc., Brenntag Canada, Canfor Corporation, Carling Technologies, CASTECH, Centre for Health & Safety Innovation, Ditech Inc., Home and Park Motor Homes, Innotek Powder Coatings, Marwood Ltd., Mohawk Industries Inc., Baytech Plastics,AC Plastics, Shellcast Foundries Inc., Silocaf of New Orleans Inc., Tuboscope Pipeline Services, Tulpehocken Mountain Spring Water, UDT Sensors Inc., West Coast Foundry Inc
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Client Examples
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Author - Publications Book: ISO 9001
Publications:
• ISO Management Systems
Magazine
• Canadian Environmental Management Magazine
• Solid Waste Magazine
• Contact Canada
• Hazardous Waste Management
• Government Buyer
• Hospital News
• Mining
• Air & Waste
• Brampton Board of Trade
• Toronto Sun
• Hotel-Motel magazine in Canada
• Canadian Sanitary Maintenance Magazine
• Cleaning Management
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Jayne Pilot
Leader: Awards of Recognition
1. Canada Pakistan Business
Council – Professional of the Year
2. Top 100 Women in Canada
3. Outstanding Business – City of
Brampton Economic Development
& Board of Trade
4. Global Competitiveness
Canada Pakistan Business Council
Professional of the Year 2011
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Top 100 Women in Canada - 2004
A Demonstrated Industry Leader as a
Trainer, Speaker, Author, Lecturer, Facilitator & Auditor
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Outstanding Business
City of Brampton - Economic Development & Brampton
Board of Trade, 2006 & 2002.
Left - Mayor of Brampton, Susan Fennell; Middle - Jayne Pilot, President,
Pilot Performance Resources Management Inc. holding ISO 9001 book;
Right – Regional Councillor, Mr. John Sanderson &
Past President of Brampton Board of Trade.
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Business Women of Distinction
Global Competitiveness
Pinnacle Award
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Leader
Management Systems Implementation
To
International Standards
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Management System Implementation
Management System Make over to ISO
Developer of a Simple Process Approach • 1995 Pilot developed
“Three Step Process
– Identify, Insure, Improve”TM
for assisting organizations in
implementing management systems
to International Standards.
• Pilot spent ten years in development
of their training materials and five
of those years were directed to
e-learning.
ISO Magazine – April 2007
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Three Step Process
for Management System Implementation
Performance, Productivity, Profits “Three Step Process”, assists businesses to successfully implement a management system framework to meet international standards.
Criteria provides an effective and efficient way to identify, manage and control risks tied to organization’s processes, products/services in environment, health & safety and quality, increasing Performance, Productivity, Profits.
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Leader
Auditor Certification
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Audits
• Management Systems to ISO
– Gap Analysis
– Internal Audits
– Third-Party for Self-declaration or Auditing
• Integrated Management Systems
• Quality – ISO 9001
• Environment – ISO 14001
• Energy – ISO 50001
• Health & Safety – OHSAS 18001
• Food Safety – ISO 22000
• Supplier/Corporate
• Electrical Safety Audits
• Ontario Electronic Stewardship – Reuse/Refurbishment 26
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Auditor Certification Development
Canada & USA
Development of Auditor:
training protocols, requirements, programs
– Past Director of the Canadian Environmental Auditing Association - CEAA, now known as Auditing Association of Canada – AAC. Pilot one of main individuals to write the requirements for the Body of Skills and Knowledge for Auditor Certification.
– Member of the Education Committee, for the Board of Environment, Health & Safety Auditing Certification – BEAC, assisted in the protocols for auditor certification in the United States.
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Auditor Certification Development
Canada & USA • Plenary Committee Member Canada for auditor certification.
• Canada Representative - NAFTA conference on ISO 14001.
• Initiated “Environmental Provisional Auditor Program”
• Assisted major Registrars in implementing auditor protocols &
training. Trainer - Lead auditor training.
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Leader: Training
International First
1. E-learning
2. Webinars
3. On-Site Training
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Management Systems Implementation
Core Training:
• Integrated Management Systems
• Quality Management - ISO 9001
• Environmental Management – ISO 14001
• Energy Management – ISO 50001
• Occupational Health & Safety - OHSAS 18001
• Emergency Management
• Food Safety – ISO 22000
• Internal & Lead Auditor - ISO 19011
Internal/Lead Auditor Training - ISO 19011 • Approved by: BEAC
Board of Environment, Health & Safety Certification
• Pre-requisite – Core Training
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Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Pilot Performance leads in
E-learning for ISO
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com. 32
E-Learning www.pilotims.com
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Participant Comments
“The course has assisted me in preparing our Environmental Audit Plan and identified training issues, areas for further development. The speaker was very knowledgeable about subject matter, and willing to answer questions.” Carolyn Baird, Auditor, City of Toronto
“Acquired knowledge in auditing, EMS, Program development and Policy development. Gained information to better implement the ISO 14001 in-house for the City.” U. Mader, Toronto Works
“Found Jayne Pilot to have great control and preparation in her training which brought all our key people to a common level of knowledge.” G. Richardson, NAV Canada
“Draws on experience, excellent overheads.” R. Cretain, DND-Department of National Defence
“Excellent program, it was able to keep my attention during the course, speaker made it interesting. I feel I have a much greater understanding.” D. Archibald, DND
“Encourages group interaction. Areas of interest were: Environmental Aspects, Policy Statement, Policy manual development, and aspects of ISO 14001 implementation.”
Naz Hoseim, Estee Lauder Cosmetics
“Good documentation and support, good sense of humor makes the information easier to absorb, professional and detailed delivery, the working examples are great for re-enforcing material.”
Rob Agostini, Environmental Committee, Hydro One Brampton
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Leader
Environmental
Waste Management
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Environmental Leader
President’s Club • Browning Ferris – BFI Waste
Management, Fortune 500 Company
• District Manager - Canada, Medical Waste
• Leader in international firsts for the environment:
• International Waste Disposal
• Diabetic Depot
• Pharmaceutical Disposal
• 30+ years in Environment, Health & Safety and Quality
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
On average, each baby will use approximately
5,000 diapers from birth to potty training
By recycling diapers environmental savings….
3 trees
7,500 litres of water
Enough CO² to drive a car for one
year
And that’s just from ONE baby!
Management System Development
New Environmental Technology
Recycling Personal Care Products
TM
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Chair, Public Liaison Committee, since 1993
Waste to Energy Facility
Energy-from-waste facility in Peel
Region, Ontario, Canada.
Algonquin Power is a private
company contracted by the Region
of Peel, to handle municipal waste
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Environmental
Management
• Waste Management – Waste to Energy, Landfills, Recyclables, solid, liquid, medical waste
• Water Management
• Hazardous Materials – spills - chemicals
• Resources – Energy, Water, Raw Materials, Natural Gas
• Noise/Odour/Dust
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Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Leader
Facilities Management
- Government – Indian Affairs, Corrections
- Custodial Management – Education
Facilities – British Columbia
- Healthcare Facilities – Hospitals, Homecare
- Food & Beverage Industry.
- Janitorial
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Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com. 40
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com. 41
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Pilot’s Client
List
Government Registrars Oil
Utilities
Aerospace
Environment
Automotive
Manufacturing
Construction
Health Care Food
42
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Bringing together
People, Processes & Technology
Management System Make-over TM
Jayne Pilot, CEA, EMS(LA), CPEA
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Pilot Performance Resources Management Inc. Copyright ©
www.pilotims.com.
Pilot Performance Resources Management Inc.
P.O.Box 68584, 25 Great Lakes Drive,
Brampton Ontario, L6R OJ8
Tel:1-905-792-3130
Email: [email protected]
www.pilotims.com
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