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CRITICAL MANAGEMENT SKILLS FOR MANAGERSPoh S. LimPrincipal Consultant/ DirectorMinuteman Resources
OBJECTIVES
1. Defining the necessary skills of management
2. Main causes of management failure
3. Understanding where the management skills should be applied in the role of a manager
4. Learning how to apply the management skills to improve the overall performance of the manager
CRITICAL SKILLS THAT MANAGERS NEED
MAIN CAUSES OF MANAGEMENT FAILURE
RESULTING IN MANAGEMENT FAILURE!!!
DEFICIENCY Poor leadership skills
Poor planning skills
Poor communications skills
Poor people skills
Poor coaching skills
CONSEQUENCE Uninspired workforce & no
teamwork
Disorganized and uncoordinated
Mistake prone resulting in waste
Demoralized workforce and turnover
Untrained and no awareness
WHERE MANAGEMENT SKILLS SHOULD BE APPLIED
Management skills can be taught and learnt……but it all begins with
awareness of deficiency and a humble attitude
coupled with the willingness to learn and
apply what has been learnt
Leadership skillsPeople skills
Communication skillsCoaching skills
Strategic thinkingAnalytical thinkingCreative thinkingData driven thinkingInnovative mindsetAgile mindsetPlanning skills
APPLYING MANAGEMENT SKILLS TO IMPROVE PERFORMANCE
Managers lead teams. As a manager of a team, leadership skills help to motivate the team, bind them together in teamwork and
inspire them to achieve their targets and goals
Having planning skills make for a better work environment. The workflow will be improved, and the workplace more organized.
A Short Quick Exercise
Write a short list of tools or techniques used for planning by managers? About 3 to 5 will do. A
discussion to follow.( 5 mins.)
Project Gantt Chart
Flowchart
Online Calendaring System
Online/Cloud CRM System
When communicating, the message needs to be communicated clearly, otherwise misunderstanding can arise. Miscommunication is unproductive causes quality or morale problems within an organization
How we communicate
VERBAL COMMUNICATIONS
Speak clearly and distinctly. Use polite, positive and diplomatic words. In a conversation, seek clarification if uncertain of
what the superior, peer or subordinate is trying to communicate.
Be aware of the facial expression and tone of voice of yourself and the person you are speaking to.
If upset, manage your anger, do not let it escalate; if unable to control yourself, take a deep breath and excuse yourself.
Above all, be professional and stay professional.
WHAT COULD HAPPEN IN MISCOMMUNICATION
WRITTEN COMMUNICATION
Know who your audience is in the written communication. Use simple language that is clear and succinct. Avoid
bombastic language. Keep sentences short and simple. If the communication needs to be supplemented with
diagrams, include them so that understanding is increased. Use standard business English, check for grammatical, spelling
and punctuation errors and correct them if found incorrect. Keep message brief and to the point. Keep language neutral. If there are separate items to list, it is all right to use bullets
to list the points.
Being a People Person means
having EQ (Emotional
Quotient) that helps you
manage your team
Happy/JoySad/ Distress
FearAnger
DisgustContemptSurprise
1 2 3
4567
There are seven universally recognizable facial expressions of emotions. Can you identify
them correctly?
END
Mr. Poh S. LimPrincipal Consultant/ DirectorMinuteman ResourcesEmail: [email protected]: www.minutemanresources.com