State of the Bot - Sandeep Chivukula for SIPA

www.getbotmetrics.com

State Of the Bot

for SIPASandeep Chivukula

www.getbotmetrics.com twitter: @_sandeep

http://www.getbotmetrics.com

Me:

Co Founder, Botmetrics Conversation Intelligence + Marketing Automation.

Sandeep Chivukula twitter:@_sandeep [email protected]

mailto:[email protected]

BotmetricsMeasure, delight & grow your chat and voice bot audience

• Rich analytics out-of-the-box • Custom Interactions w/o code • Conversion and Link Tracking

• Custom Event based Segments • Conversational Path Analysis • Intelligent Aggregation

• Broadcast Campaigns • Drip Marketing • Local Timezone Delivery

Measure Every Word Get to Know Your Users in Depth

Delight & Engage Your Audience

Support for all major channels + custom Best in Class Developer Experience

go nodejshttpsrubyMS

botframeworkGoogleHome

FacebookMessenger

KikMessenger

SlackCustomChannel

(Mobile/Web)Alexa



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Weekly newsletter of highly curated conversation tech news

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Chatbots

AutomatedConversation

Agent



This is not new

Joseph WeizenbaumEliza 1966

Kenneth Colby PARRY 1972



But This is:

Microsoft claims its speech transcription AI is now better than human professionals

-Oct 2016



Intent and Entity Extraction (NLP) is better too



General Purpose NLP now available via https://



Lots of People are Texting. A Lot.



For business too..

Source: Open Market www.getbotmetrics.com


It’s happening right now.

1 BNMonthly Messages to Businesses

on Facebook Messenger Source: July 2016 Facebook



3 Categories Use cases Business Care about:

• Innovation

• New Revenue

• Operations(Support or Internal)

•Ecommerce •Lead Gen

•Product Launch •Brand Activation

•Assist a Human to complete a job •Task Elimination



State of the Bot - v0 (Now)

50,000 Bots on Facebook + Slack + Kik+ Custom+ Telegraph+ Viber……



But most are still figuring it out

% U

sers

0%

7.5%

15%

22.5%

30%

Total Number of User Interactions0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21

This is the problem Botmetrics solves.

50% of Users have less than 5 interactions.



Early tractionexamples social/realtime:

I help millions of people with their daily decisions by sending their questions

directly to you

Live Trivia Tournaments

Delayed Travel Compensation



Early traction examples (continued):

Brand Activation: Eg. Sephora

Enterprise Ops: Eg: Meekan - Scheduling Howdy, Growbot - Team Feedback



State of the Bot - Future (Predictions/Pontifications)

Convo UI in App or Website: - Google Analytics - Yelp Request a Quote

Hybrid Support Bots - Assisting Humans - Automating responses

Bot First Use Cases - ??

What can be done when you can talk to 1000(000)s of people at the same time???



Thank you

Internet

State of the Bot - Sandeep Chivukula for SIPA