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Trust Turn-Around
Performance Improvementthrough Business Intelligence
Patient Care, Safety, and Confidentiality come first
Focus on the organisation, address the business needs
My Focus
Identify Critical Items
Strategic ConsultantProgramme
ManagerSolution ArchitectAssured Delivery
Businessas usual
Current Situation
• Financial rating amended from 3 to 2 in August 2012
• Governance risk rating amended from AMBER-RED to RED in November 2012
Actions – Taken and Required
Taken• Crisis Stabilisation• Appointment of
Interim (financial) Directors
• Control of short-term Spending
• Financial / cashflow management
Required• Identification of
detailed control mechanisms
• Development and implementation of monitoring systems
• At-a-glance trends and projections(no surprises!)
Monitoring - Examples
A & E
• Ensuring Clinical Involvement
• Record levels of attendances need monitoring and tracking
• Patient Surveys
• Referrals versus Walk-Ins – Alternatives
• Management of Staffing levels
Ward Management
• Ensuring Clinical Involvement
• Bed Numbers
• Occupancies
• Length of Stay
• Overstays / Outliers
Incidents and Patient Safety• Provide safe and
reliable care to patients
• Enable this by giving staff information (not raw data) on incidents
• Provide the tools for useful analysis of this information
Financial Performance
• Ensuring Clinical Involvement
• Ratio of financial support received to total income;
• Ratio of non-recurrent income to total income;
• Ratio of current assets to current liabilities;
• Performance against Better Payments Practice Code;
• Pate of increase in projected deficit;
• Rate of increase in exchequer
• Proportion of expenditure still outstanding (at different stages of the financial year.)
Been there, done that
Strategy Map /Balanced Scorecard
Summary
• Multi-Track Approach• Get Datix Intelligence running quickly• Create a Balanced Scorecard and
associated Strategy Map . . . embed into Outlook (like ORIOLE)
• Establish formal programme . . . use pre-built architectures etc.
• Don’t forget business as usual!
Discussion
© Redwing Business Intelligence 2013 Architecture Slide 13
Donna Kelly
0(781) 380-0181
