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LOOKING AT THE BIG PICTURE FOR STRATEGIC COMMUNICATIONS
March 16, 2016PRESENTED BY
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MANY CHALLENGES, DISJOINTED SOLUTIONS
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Spok Care
Connect
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ANALOGY: REMEMBER THESE SYSTEMS?
LOOKING AT THE BIG PICTURE FOR STRATEGIC COMMUNICATIONS
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CHILDREN’S HOSPITAL COLORADO QUICK FACTS
Expansions to Denver location resulted in opening of Aurora
location
SILENT HOSPITAL
Private, not-for-profit 100%
dedicated to kids -all ages and stages
Only dedicated Level 1 trauma
center in 7-state region
Rated Top 5 Children’s Hospital
in U.S. News & World Report
Won 2015 American Hospital Association-McKesson Quest for
Quality Prize
2,000+ pediatric
specialists
5,786employees
Won Healthcare’s Most Wired award
2013-2015
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CHILDREN’S HOSPITAL COLORADO HISTORY
• 1908: Children's Hospital Colorado is founded in Denver. • 1909: Children’s converted a former residence in Denver into a “well equipped
institution with a capacity of 30 beds.”
• 1917: Children’s opens a new and improved facility in downtown Denver to meet the increased demand.
• Prior to 2007: Children’s Hospital Colorado operated more or less exclusively from the main hospital in Denver.
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CHILDREN’S HOSPITAL COLORADO BY THE NUMBERS
• Level 1 Pediatric Trauma Center (only one in Colorado)
• Level IV Neonatal Intensive Care Unit (NICU)
• 593 licensed beds• 18,528 inpatient admissions• 21,054 total surgeries
• 111,400 days of patient care• 6.0 days for length of stay• 526,887 outpatient visits• 158,159 ED visits• Treat patients from all 50 states and
at least 20 countries
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AWARDS AND RECOGNITION
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NEW HOSPITAL AND CONSTRUCTION – PAGING COVERAGE CONCERNS
New hospital opens in 2007 and construction on east tower begins in 2012
Determined existing paging solution didn’t provide adequate coverage
• The vendor for the original system was no longer in business
• The new system needed to be fast and highly reliable for use of code paging workflows
WE CHOSE SPOK® MESSENGER AS THE REPLACEMENT
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OUR CHALLENGES
End-to-end reliability of the paging system
Could not guarantee a page would be received by a device
Missed or delayed pages: We could prove a message left the system, but not that it was received by a pager, or when
Difficult to troubleshoot
Obtaining timely, quality technical support was challenging
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2013: A CHANGE IN STRATEGY – SOUTH CAMPUS
Integrated Spok with Responder® 5
Integrated Spok with Cisco® Unified Communications Manager System
• Spok’s integration to CUCM utilizes CTI rather than Radianta’s use of SNMP•Messaging formatting was a bit of a challenge• Staff being able to silence their phones was a concern – Spok doesn’t override the volume setting, while Radianta does
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2013: RESULTS
Reliability of paging end-to-end improved compared to the 900 MHz solution
Reliability of nurse call alerts was acceptable
Ability to view logs and see timestamps when pages were sent, received, and acknowledged
Support model and obtaining timely and quality technical support was a challenge
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2014: BUILDING ON OUR SUCCESSES
Selected Spok for on-call scheduling and implemented
SmartSuite
Began Spok Mobile® pilot, allowing
physicians to carry one device
Migrated Responder 5 on the Main Campus
from Radianta to Spok
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RESULTS
• Lowered operational expense by eliminating a middleware system• Improved communications between providers• Acceptable nurse call alert and code paging reliability• Ability to view logs and see timestamps when pages were sent, received, etc.• Staff model and obtaining timely and quality technical support grew more challenging
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2015: THE NEED FOR A STRATEGIC PARTNERSHIP
• We launched four new projects, all as separate selections, all with separate project leadership:
• SecureSMS – TigerText, Spok, Extension, Voalte
• Alert Fatigue – Voalte, Extension• Radiology Alerting – Spok• Next-generation of mobile devices
TIME TO STOP AND SEE THE BIG PICTURE!
TIME O
UT!
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THE VISION FOR THE FUTURE
Create an infrastructure that seamlessly provides the end user with voice, video, secure SMS, paging, and alerting capabilities anywhere (inside the network on Wi-Fi and outside via cellular) and on any device. Reduce down to one device for end users.
FROM THIS
OR
TO THIS
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2016: CURRENT PROJECTS
• Selection project for mobile devices• Continue to move forward with Spok
Mobile for secure text messaging– Testing new version (4.2) this summer
• Explore critical test results management solution for radiology and lab
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THE VISION FOR THE FUTURE
• Drive to one device for faculty and staff
• Drive to one middleware solution
• Deliver intelligent alert filtering and analytics
• Tentative solution – Android or iOS device with a bar-code scanner, Epic® Rover, Cisco Jabber®, Spok Mobile, and Vidyo®
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ROADMAP FOR SUCCESS
Children’s Colorado:– Create a robust strategy for mobile devices
and unified collaboration– Develop a comprehensive application
support strategySpok:– Develop highly reliable & redundant
architecture– Develop true enterprise grade monitoring
and alerting– Workflow optimization, alert filtering,
prioritization – Deliver data and analytics capabilities– Deliver the best technical support available– Leverage partners where necessary
LET’S GET IN TOUCH!
Learn more:
CASE STUDIES VIDEOS
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