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Jackie Lynton – Head of Transformation
@jackielynton
Person centred
…..
Operate at the edge of current thinking and change
Share the disruptive power of connecting, leading edge knowledge, transformation and innovation
Connect people to people, to help health and care to think differently about the rules of change and make
sense of it in their own context
Horizons Group
Small team
@jackielynton
It’s hard to out-run the future if you don’t see it coming. Gary Hamel
Future FUTURE
@jackielynton
There is no more moneyInnovation needs diversity & inclusivityPutting people firstDemography changedSocial eraTop down change is not the only way
@jackielynton
‘Culture of inclusivity’
What are our biggest opportunities/tactics for influencing a culture of
inclusivity?
@jackielynton
Avedis DonabedianFather of quality and safety
“Ultimately, the secret of quality is love.…… If you have love, you can then work backward to monitor and improve the system”.
Tactic:Out-love everyone else
Source of image: Bradley Burgess
TACTIC: Large organisations don’t worship shareholders or customers, they worship the past. If it were otherwise it would take a crisis to set an organisation on a new
path. Gary Hamel
@jackielynton
Framing the change
“Integration rather
than isolation……..”
Closure of mental health
asylums
The story of Fredrick……
1986
@jackielynton
TACTIC
@jackielynton
TACTIC: We need rebels!•The principal champion of an, cause or action
•Rebels don’t wait for permission to lead, innovate, strategise
•They are responsible; they do what is right•They name things that others don’t see yet
•They point to new horizons, work together
•Without rebels, the storyline never changes
Source : @PeterVan http://t.co/6CQtA4wUv1
@jackielynton
Image from: @TheWorldStories
Change the world of health and care
• Creating a space for getting ready for change
• Invitation to thinking differently about change
• Share the collective wisdom of people in the room – 5 minutes of wisdom
Overview
pounds
@jackielynton
Strong sense public service and community
@jackielynton
@jackielynton
1986
1. I did not feel heard
or supported
2. Let down by my profession
3. I felt powerless
4. I was part of a
hierarchical system that
didn’t protect vulnerable
people
NURSE
Checke
d Out!
@jackielynton
Always fighting for change, speaking out, wanting to improve
things for people and make a difference, inclusivitiy
@jackielynton
30 years on
1. Staff didn’t feel heard – ‘checked out’
2. Compliance over commitment
3. Staff not feeling ‘permission’ to make to make changes
@jackielynton
‘Can I really make the change?’
Will ‘the system’ really ALLOW me?
@jackielynton
Self efficacy FEAR
3 balls
@jackielynton
1. Combine top down, bottom up and across
2. Allow voice and influence3. Embody new era thinking and
practice
Three things that can accelerate people centred change
Engaging people in decisions
Example of - patient and staff engagement sparked through NHS
Change Day
#NHSChangeDay #SHCRchat
@jackielynton
Quote from ChloeI was inspired by the caring,
creative and committed individuals I met in the care
services and realised I need to fulfil a sense of purpose in using my skills and passion in helping
others.I want ……
@jackielynton
In general terms, the more positive the experiences of staff within an NHS trust, the better the outcomes for that trust. Engagement has many significant associations with patient satisfaction, patient mortality, infection rates, Annual Health Check scores, as well as staff absenteeism and turnover. The more engaged staff members are, the better the outcomes for patients and the organisation generally.Source: Kings Fund – Employee Engagement and NHS Performance
How can we share staff engagement initiatives as a way of engaging with the wider community?
@HelenBevan @JackieLynton #mixmashup
Ways to connect with us!1. Follow on Twitter @Jackie Lynton
2. Subscribe to
3. The School for Health and Care Radicals: @School4Radical
TheEdge.nhsiq.nhs.uk
