Partners in Technology (PiT) - Public Safety Business Agency - 23 October 2015

Frontline & Digital Services, Operations and Priorities for

the Coming 12 Months

Jenson Spencer, CIO

Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015

The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.

About F&DS

1st Agency across Australia to support all Triple Zero (000)

Functions across a whole state.

F&DS provides Information and Technology Services to QLD

Police, Ambulance and Fire and Emergency services state-wide

25,000 user base, + 80,000 volunteers and QLD Public

900+ Radio Towers State Wide

~2.26 million phone calls are received to Triple Zero each year

F&DS has ~800 Staff

F&DS Budget is ~ $175 Million



About F&DS

1st Agency across Australia to support all Triple Zero (000)

Functions across a whole state.

F&DS provides Information and Technology Services to QLD

Police, Ambulance and Fire and Emergency services state-wide

25,000 user base, + 80,000 volunteers and QLD Public

900+ Radio Towers State Wide

~2.26 million phone calls are received to Triple Zero each year

F&DS has ~800 Staff

F&DS Budget is ~ $175 Million



For a Safe and Secure Queensland

PSBA Frontline & Digital Services





Platinum Services

000 Dispatch (QAS/QFES/QCAD – 000 Telephony, ESCAD, QCAD, MDT, consoles etc)

QPRIME Policelink IXP Radio communications OMS Mobility Email

Critical systems currently supported by Platinum Services are:



Significant Projects - 12 Months

• Mobile Services Program

• Emergency Services Computer Aided Dispatch (ESCAD) Upgrade Program

• ESCAD GWN Integration Initiative

• DR/HA Kedron

• State Emergency Services Task & Management (SES TAMS) Project

• Emergency Vehicle Priority (EVP) Project

• QAS Radio Communications Network Upgrade



Mobile Services Program

• Mobile-based capabilities to drive a decrease in office-based administration and increase in frontline policing.

• Currently delivering increase in device fleet to 5400 devices.

• F&DS network infrastructure work underway to meet future capacity requirements.



Emergency Services Computer Aided Dispatch (ESCAD) Upgrade Program

A program of work for QAS and QFES to upgrade the ESCAD System including:

• Infrastructure

• Operating system

• Application software.



ESCAD GWN Integration Initiative

• GWN integration into ESCAD for QAS and QFES utilising Narrow-band Radio Data Capability



DR / HA Kedron

• Provide Disaster Recovery and High Availability for Kedron data centre to improve stability and availability of critical systems.





SES TAMS ProjectEVP Project• Joint initiative between PSBA and TMR.• Assists the front line service delivery

agencies of QAS and QFES by providing green lights at traffic signals, during Code 1 (lights and sirens) emergency response situations if it is safe to do so.

• Provides the SES with a system to manage assistance tasks state-wide.

Projects – Helping Our Workforce

• One PSBA Domain

• One Infra System

• Office 365

• Bring Your Own Device (BYOD)



Transforming Vendor & Contract Management

Why is this so important?

• F&DS performance is critical to

emergency services

• F&DS vendor & contract management capability is critical

• F&DS current & future vendors are critical

What are we doing?• Establishing SLAs with vendors for

mission critical contracts

• Forecasting our procurement needs 18-24 months ahead

• Building clear vendor management practices

Want to get involved?

Provide us feedback – contact the Manager, Vendor & Contract management unit

[email protected]



mailto:[email protected]

Government & Nonprofit

Partners in Technology (PiT) - Public Safety Business Agency - 23 October 2015