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ASIS&T Regional Meeting, March 3, 2017
Visitors and Residents Interactive Mapping Exercise Workshop
Lynn Silipigni Connaway, PhDSenior Research Scientist and Director of User Research
William Harvey, PhDConsulting Software Engineer
V&R Framework
(White and Le Cornu 2011)
#vandrVisitors and Residents resources http://goo.gl/vxUMRD
Visitor Mode
Functional use of technologyFormal needInvisible online presenceInternet is a toolbox
(White and Connaway 2011-2014)
Resident Mode
Visible and persistent online presenceCollaborative activity onlineContribute onlineInternet is a place
(White and Connaway 2011-2014)
Educational Stages
(Connaway, White, and Lanclos 2011)
(Connaway and White for OCLC Research 2012)
1ST YEAR UNDERGRADUATE
UPPER LEVEL UNDERGRADUATE
GRADUATE STUDENTS
FACULTY
LIBRARIANS
MAKING A MAP
Let’s Make a Map
o Okay, here we go!
Let’s Make a Map
o Okay, here we go!o Our friend Clippy will guide us along the way.
It looks like you’re trying to create a Visitors and Residents map. Would
you like help?
Step 1: Draw horizontal and vertical axes.
ResidentVisitor
ResidentVisitor
Personal
Institutional
ResidentVisitor
Personal
Institutional
Now think really hard about your engagement with the Web.
Making a list can be helpful.
My Engagement with the Web
o Google searcho Githubo Journal articleso Computer science blogso Emailo Personal websiteo Google Groupso Gitter.imo Hacker Newso YouTubeo Shopping/Purchasing/Bills
ResidentVisitor
Personal
Institutional
Try to think about how you use each service. Plot your modes of engagement using one or
more boxes or regions.
ResidentVisitor
Personal
Institutional
Goo
gle
Sea
rch
ResidentVisitor
Personal
Institutional
Goo
gle
Sea
rch
Em
ail
ResidentVisitor
Personal
Institutional
Goo
gle
Sea
rch
Jour
nal A
rticl
es
Em
ail
ResidentVisitor
Personal
Institutional
Goo
gle
Sea
rch
Github (Personal)
Jour
nal A
rticl
es
Gith
ub (W
ork-
rela
ted)
Em
ail
It looks like you have two different
modes of engagement here.
ResidentVisitor
Personal
Institutional
Goo
gle
Sea
rch
Github (Personal)
Jour
nal A
rticl
es
Com
p. S
ci. B
logs
Gith
ub (W
ork-
rela
ted)
Em
ail
ResidentVisitor
Personal
Institutional
Goo
gle
Sea
rch
Github (Personal)
Jour
nal A
rticl
es
Com
p. S
ci. B
logs
Gith
ub (W
ork-
rela
ted)
Gitter.im
Em
ail
ResidentVisitor
Personal
Institutional
Goo
gle
Sea
rch
Github (Personal)
Jour
nal A
rticl
es
Com
p. S
ci. B
logs
Gith
ub (W
ork-
rela
ted)
Google Groups
Gitter.im
Em
ail
ResidentVisitor
Personal
Institutional
Goo
gle
Sea
rch
Github (Personal)
Jour
nal A
rticl
es
Com
p. S
ci. B
logs
Gith
ub (W
ork-
rela
ted)
Google Groups
Gitter.im
Hac
ker N
ews
Em
ail
ResidentVisitor
Personal
Institutional
Goo
gle
Sea
rch
Github (Personal)
Jour
nal A
rticl
es
Com
p. S
ci. B
logs
Gith
ub (W
ork-
rela
ted)
Google Groups
Gitter.im
Personal Website
LinkedinH
acke
r New
s
Em
ail
ResidentVisitor
Personal
Institutional
Goo
gle
Sea
rch
Github (Personal)
Jour
nal A
rticl
es
Com
p. S
ci. B
logs
Gith
ub (W
ork-
rela
ted)
Google Groups
Gitter.im
Personal Website
LinkedinH
acke
r New
s
YouTube
Em
ail
ResidentVisitor
Personal
Institutional
Goo
gle
Sea
rch
Github (Personal)
Jour
nal A
rticl
es
Com
p. S
ci. B
logs
Gith
ub (W
ork-
rela
ted)
Google Groups
Gitter.im
Personal Website
Shopping/Bills
LinkedinH
acke
r New
s
YouTube
Em
ail
ResidentVisitor
Personal
Institutional
Goo
gle
Sea
rch
Github (Personal)
Jour
nal A
rticl
es
Com
p. S
ci. B
logs
Gith
ub (W
ork-
rela
ted)
Google Groups
Gitter.im
Personal Website
Shopping/Bills
LinkedinH
acke
r New
s
YouTube
Em
ail
Yaaay! You did it!
• Why?
o We can learn about how we engageo personally, o professionally, o individually, & o collectively
o We can better understand our identity & dynamics
• Why?
o Identify users’ expectations of services & systemso Position the role of the library within the individuals’ workflows &
information-seeking patterns o Influence library’s design & delivery of physical spaces & digital
platforms & serviceso Investigate & describe user-owned digital literacies
• So What?
o Identify how target audiences o Engage with technologyo Discover & access information
o Modify & develop services & systems
• http://oc.lc/vrmap
ReferencesConnaway, Lynn S., David White, and Donna Lanclos. 2011. “Visitors and Residents: What motivates engagement with the digital information environment?” Proceedings of the 74th ASIS&T Annual Meeting 48: 1-7. Connaway, Lynn Silipigni, Donna Lanclos, and Erin M. Hood. 2013. “‘I find Google a lot easier than going to the library website.’ Imagine Ways to Innovate and Inspire Students to Use the Academic Library.” Proceedings of the Association of College & Research Libraries (ACRL) 2013 conference, April 10-13, 2013, Indianapolis, IN. http://www.ala.org/acrl/sites/ala.org.acrl/files/content/conferences/confsandpreconfs/2013/papers/Connaway_Google.pdf.White, David S., and Lynn Silipigni Connaway. 2011-2014. Visitors & Residents: What Motivates Engagement with the Digital Information Environment. Funded by JISC, OCLC, and Oxford University. http://www.oclc.org/research/activities/vandr/.
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