1. THE NEXUS OF MOBILE AND SOCIAL TECHNOLOGY IN TRAINING Presented by Vinay Nilakantan Director of Product Development and Research, Meridian Knowledge Solutions, LLC

2. The Impact of Mobile By 2015, 80% of people accessing the Internet will be doing so from mobile devices. Perhaps more important for training, Internet capable mobile devices will outnumber computers within the next year The ability for this shift in access to take place is driven by three main factors: Increased number of mobile devices Dynamic web content Increased network infrastructure to support high bandwidth content * Statistics provided by The Horizon Report 2011 Edition 3. Mobile Usage 4. Social Footprint The Facebook generation Everything to go, please The power of the crowd Everyone is invited Stay on your toes (Spotify vs. MOG) Recognize the power of this The new outreach for companies And here comes big data 5. The Mobile Connect Mobile powerhouses iPads for everyone Networking between all devices 2G. 3G. 4G. 4G LTE. The mobile device replaces the wallet Heavy social usage through the mobile device Voice! 6. The intersection of training Byte sized learning or crumb learning is optimized through a social experience. Creating channels where users can subscribe to subject matter experts Peer networking through Learning Management Systems or Portals Corporate training announcements through mobile and social On the job checklists for real time evaluations Disconnected Learning Creating more training opportunities Peer scoring and recognition through Performance Management support 7. Mobile, Social, Global Some examples You get assigned for some Required Training / compliance training and a message will show up in your iPhone notification bar that you have one training item to complete. If a forum post that you started gets a response, you get notified of that and also allows you to update that forum post through a twitter like (128 word capacity) message. And then keep getting updates to that. Get real time stats on a mini dashboard on your mobile device that indicates what courses are the most popular through a ranking system. If you access a course, through a single click, broadcast that to either Facebook, Twitter or LinkedIn to share with your social network the event of you taking that course. Perform a search on the organizations wiki / knowledge base to find quick answers to questions. Rate courses and content to influence others who might be interested in that same content. 8. Changes! 9. Here are some examples Courtesy KPCD Internet Trends, D10 10. CPA2Biz The Learning Management Solution 11. CPA2Biz - Meridian 12. The benefits of the proposition Conferences Self Study On Demand Subscriptions Webcasts 13. Navigation 14. Business Results - Qualitative Post launch satisfaction survey results (Sept 2011) o 83% overall satisfaction rating o 77% easy rating on catalog search/browse o 89% Average to Very Fast performance rating o 89% rated 3 or higher on meeting professional needs (out of 5) Customer Feedback o Easier navigation. More polished design o Streamlined. Easy to follow o Faster (from multiple users) o Seems to do everything that the old platform did o I love the ability to download transcripts. 15. Business Results - Quantitative Revenue Performance (Year to Year) o Customer base up 50% o OnDemand revenue up 60% o Webcast revenue up 50% o Co-Branded customers up 25% Technology Performance o On track to deliver over 500K course completions in year 1 o Peak concurrent course completions exceeded 600 per hour o System availability currently averaging 99.9% uptime o Current course catalog exceeds 1500 titles o Over 3M course transcripts (migrated and new) 16. Results Create a completely simplified experience for the user Streamline the User Interface experience to be familiar Do not rely purely on traditional training Social. Mobile. Global The nexus of training Allow for members to experience a localized experience Make use of dead zones Create a domain experience Recommendation Engine Internationalization Dynamic Reporting capabilities 17. Thank you. For any questions, please contact Vinay Nilakantan at vnilakantan@meridianksi.com