APPLYING TQM TO B-SCHOOL

Synergistic relationships.Continuous improvement and self-evaluation. A system of ongoing process. Leadership.

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TQM @ S.R.N ADARSH COLLEGEEstablished in 1996.Started their PG Courses in 2001.They offer courses like MBA and PGDBM.It is an ISO 9001: 2000 certified college.They have applied for NAAC

accreditation. They have also started Adarsh Business

School.

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Quality objectives :-

Providing modern courses.Improving the existing amenities. To upgrade the skills of teaching staff.Invite specialists in various fields and organize seminars and lectures to provide additional

knowledge to the students. To achieve good results in both UG and PG

course at the university level examinations.To develop library as one of the best information

resource centers.

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Quality management strategyQuality manual i) Quality systems manual. ii) Quality procedure manual. Apex meetings once in every 4 months to

review the quality manual. Both internal as well as external audit. They hold at least 1 National conference

every year.

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Contd…They have recorded 100% pass percentage in PG courses.

They have formed 9 sub-committees to look into the quality maintenance cycle.

Books and research papers have been often published by the management.

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Areas for improvement

All departments and process should be computerized by implementing ERP systems.

The placement cell should improve its efficiency.

The college should provide good infrastructure to facilitate the students.

The feedback forms from the students as well as the faculty should be considered seriously.

Seminars and guest lectures should be conducted on a regular basis.

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SYNERGISTIC RELATIONSHIPSTeachers are the suppliers and students are the

customers in management institutionGood relationship between suppliers and

customerTalent and experience is used for the efficient

performance and production.Teachers and schools- learn and communicate in

quality ways Invest to maximize the growth opportunities

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LEADERSHIPThe success of TQM is the responsibility of top

management. The context should be such that students can

best achieve their potential through the continuous improvement that results from teachers and students working together.

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CONTINUOUS IMPROVEMENT AND SELF-EVALUATION

Everyone in the organization must be dedicated to continuous improvement, personally and collectively .

Within a Total Quality school setting, administrators work collaboratively with their customers .

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A SYSTEM OF ONGOING PROCESS

Must be viewed as a system, and the work people do within the system must be seen as ongoing processes.

Quality speaks to working on the system, which must be examined to identify and eliminate the flawed processes that allow its participants to fail

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A QUALITY B-SCHOOL A well established system Good administrative setupResearch Faculty with experience and industrial exposureKnowledge management and practical

applicationPlacement Infrastructurestudents

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ADVANTAGES OF APPLIYING TQM IN EDUCATION

Great relationship between teachers and students Excellent placement opportunitiesExtensive and continuous improvementEnhances relationship between management and

facultyWorld class management school Knowledge based education

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