Lecture 8

Strategic HRM

Strategies for improvingorganizational effectiveness

Effective Organization

1. Strategies for Organization Development2. Strategies for organizational transformation3. Strategies for Knowledge Management4. Commitment Strategies5. Quality Management Strategies6. Strategies for developing a climate of trust7. Continuous Improvement Strategies8. Customer Service Strategies

1. Strategies for Organization Development

Difference between Change management and Organization Development

OD Practitioner

• Competencies of OD Practitioner.

• Interpersonal and Intrapersonal Skills.

• Internal Vs External Practitioner.

Lewin’s Change Model

Action Research Model

Five Step Change Model

• Motivate Change

• Create a vision

• Develop political support (Agents, targets, advocates)

• Managing transition

• Sustaining momentum

2. Strategies for Organization Transformation

Difference between OD and OT

Types of Transformational Strategies

1. A change in what drives the organization

2. A fundamental change in the relationships between or among organizational Parts

3. A major change in the ways of doing work

4. A basic, cultural change in norms, values or research systems

Transformation through Leadership

• Don't reply on external change experts.

• Show and tell strategy

• Empower people

• Difference between leader and Manager.

Strategic role of HR in organization transformation

• Anticipate people problems and deal with them before they become serious.

• Guidance on each stage

• Provide Resources.

Group 2 Presentation

Mid-term Result !!

Answers

• VRIO Framework in strategy formulation

• The bath people and performance model

• Best Practice and Best Fit approach

• Strategic role of frontline management

What should Howell do? How should D-Bart make reduction decisions when performance appraisal documents are inaccurate?

• Performance Management System• 360 degree feedback• One to one interviews• Observation method• OD Practitioner

Did Bartlund technology and Davis manufacturing apply any of the five approaches to strategic HRM in their organizations before their merger?

Explain impact of all the approaches on both of them.

Bartlund Technology

Davis Manufacturing

Resource based View YES NO

Strategic Fit YES YES

High Performance Management YES YES

High Commitment Management YES NO

High Involvement Management YES NO

3. Strategies for Knowledge Management

Knowledge management

• Knowledge management is ‘any process or practice of creating, acquiring, capturing, sharing and using knowledge, wherever it resides, to enhance learning and performance in organizations’

• Stocks and Flows

Tacit Vs Explicit Knowledge

Knowledge Management Strategies

1. The codification strategy

2. The personalization strategy

4. Commitment Strategy

• The concept of commitment refers to feelings of attachment and loyalty to the organization.

• The importance of commitment was highlighted by Walton (1985). His theme was that improved performance would result if the organization moved away from the traditional control-orientated approach.

1. Affective Commitment

2. Continuance Commitment

3. Normative Commitment

Communication Programmes.

• Education

• Training

• Developing ownership

• Performance Management

5. Strategies for developing a Climate of Trust

Importance of trust environment

• Thompson (1998) sees trust as a ‘unique human resource capability that helps the organization fulfill its competitive advantage’ – a core competency that leads to high business performance.

Strategies

1. Honest Communication2. Fair treatment3. Equality theory4. Lead by Example5. Know Each Other Personally6. Don't Blame

6. Quality Management Strategies

Quality

• Quality management is concerned with all the activities required to ensure that products and services conform to the standards set by the organization and meet expectations of customers.

Strategies

• Use effective tools (Efficient processes)• Uniformity in culture • Ensure consistency• Importance of Values• Products Vs Services

7. Continuous Improvement Strategies

Strategies

• Incremental Innovation

• Informal Culture

• Openness

• Rewards for ideas

8. Customer Service Strategy

• A customer service strategy indicates what the organization intends to do about customer service in the future and how it proposes to do it.

• Extensive Market research• Proactive approach• Focus on perceptions• Time element• After-sale services• Consistency

Assignment 2Discussion In NEXT Class

Organizational Change General Motors