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Salesforce - LMS Collaboration to Boost your online Training Revenue !!
Content Outline
1) LMS in a nutshell 2) LMS Features
3) LMS & Salesforce Connection
• Build your LMS System in Salesforce • Key Consideration for Integrating LMS and Salesforce
4) Salesforce Collaboration - Key to LMS Success 5) LMS systems built on Salesforce
A learning management system (LMS) is a software application for the administration, documentation, tracking, reporting and delivery of e-learning courses or training programs.
Assessment and testing Content management Curriculum Planning Reports generation Communication and collaboration Classroom and college announcements
Course informatio
n made accessible
to students
Checking of Grades
s
Course Documents for students to upload and download
Discussion Board For students to Post their concerns
Technical support for any technical issues
Assignments – Checking the assignment and The due date to submit it
FAQ’s – Test, Exam,Quiz
External direct Links containing resources
LMS - Admin
Training Management
Learning Content
Management
Learning Management
Overview - Higher Education LMS features
LMS - Student
Chatroom for online student communication
Content Management
Message Management
Study Plan Management
FAQ Management
• Add Content • Manage Content • Assign Courses to students • Design Course Structure • Update Content Library
• Study Plan Extension • Create Study plan list • Modify Study Plan
• Create Message List • Add Messages
• Add and update FAQ • Create FAQ List • Respond to FAQ
Build your LMS System in Salesforce......
• Organize share, search and manage content using Libraries in Salesforce • Subscribe, Preview, Contribute, review usage and provide feedback
• Create your own study plan management using salesforce automation • With process builder and workflows, automate notifications and updates to students
• Chatter as the collaboration tool between the students and admin • Private messaging to your chatter inbox • Manage groups
• Build your own customized FAQ management with simple point and click using Salesforce Knowledge Base • Link Content/Articles with FAQs. • All responses tracked in Salesforce for future reference
Query Management
Campaign Management
Report Generation
Survey Management
• Create Query List • Add Queries • Respond to Queries
• User Sign-On Report • Survey Summary Report • Survey Detailed report • Course Access detail and Summary • Study Plan Report
• Send Targeted course email as per course preference • Send study plan email as per specific course • Add Advertisement • Create /Manage advertisement list
• Create Survey List • Add Survey • Run Survey
Build your LMS System in Salesforce......
• Mange the entire service and query process using Salesforce Cases • Auto assignment of queries and auto response.
• Get a 360 degree of your LMS system using
Salesforce reports and dashboard • Schedule reports
• Manage Campaigns for LMS using Salesforce OOB
Campaign Management • Create Targeted Email Content using Marketing cloud
• Build your own survey or use one of the available
Survey applications from AppExchange
LMS Integration with Salesforce – How would you benefit?
Manage event related activities from Salesforce
View Student Survey analytics through Salesforce
Use Reports to run analytics on your LMS system
Use chatter to collaborate within LMS
Send Targeted campaigns based on client’s information and preferences
Manage leads and all the aspects of the salescycle
Use Data synchronization between both the systems to manage clients from a single location efficiently
LMS Integration with Salesforce – Key Considerations
Sync Data Between Systems – LMS should allow to store one’s organization’s training history and activity in his Salesforce Org Make Flows do most of the work : Leverage workflows, process builders and flows to customize the processes Single Sign-On - SSO to permit users access to cloud- and premises-based applications regardless of where they are located. Streamlining SalesForce.com transaction times Batching data : Batching as much data as possible in an APEX API call to reduce the cross-network traffic Reducing the size of data requests - Only the necessary data should be sent to salesforce.com at any point of time. This reduces the size and processing times of APEX API calls
Salesforce advantages for LMS :
Correlate Salesforce data against LMS training data in Dashboards and Reports Improved Client training Enable and engage Sales Reps for increased performance Report Generation Single Sign On (SSO) between Salesforce and LMS Training Embedded within Salesforce User Data Synchronization View your LMS records in Salesforce Auto-Enrollment Integrates with Salesforce Communities,Chatter etc Course Analytics in Salesforce
Salesforce Collaboration - Key to LMS Success
NetExam
Cornerstone
Expertus
Blackboard
Docebo
Litmos
eLogic Learning
Skilljar
Paradiso
LogicBay
ViewCentral
BlueVolt
The Nuage
Group
Mindflash
LMS Vendors Embracing Salesforce
Conclusion
Integrating sales and training workflows increases the effectiveness of training and converts training from a cost to profit center . Automating LMS provides a great competitive advantage thereby improving business outcomes !!
Get in Touch with us : +16124545031 [email protected] www.zen4orce.com
References http://cielfoundation.co.in/ http://www.syberworks.com/articles/integrate-lms-salesforce.htm