It department meeting presentation slides

IT MEETING 5/31/2012

IT for Higher Education

WELCOME

2

Celebrate IT’s many achievements over the past year

Look to the future; what’s on the horizon for this next year

Why are we here today???

THANKS

Agenda3

Introductions Joanna Young Organizational Achievements

IT Security: Petr Brym

Client Services: Diane Byron Project Management: Paul DeMello Enterprise Computing: Bill Hall

Break Organizational Achievements (Continued)

Strategic Technology: Scott Valcourt Academic Technology: Terri Winters Finance & Planning: Deb Bronson

Future Plans Joanna Young Break Out Session Paul et All

Non Academic Unit Program Review How does IT measure effectiveness and prove efficiency

Introductions

Guests: Mary Eisenhauer, UNH HR Patrick Messer, Director, Research

Computing Sean Embree, IT Manager, UNHM

4

IT SECURITY

PETR BRYM FY 12


IT Security Successes6

Over 1,000 Identity Finder Clients Active IT Security Incident Training Completed IT Security Incident Response Plan

Published University Identifier Policy Approved Info Security Resources On-Line in

Blackboard Vendor Security Questionnaire

Operationalized New Employee Information Security

Training Successful SEED and Imprivata Programs

Shared And New Info Sec Initiatives Accelerated Manual AD Password

Enforcement Automated Enforcement of AD & Banner

Passwords Standardized Security Camera Rollout Documented Security Program HIPAA Training, Assessment Tool and

Policies Campus-wide PCI Assessment And

Compliance Symantec PGP Rollout Just In Time Phishing Training

7

CLIENT SERVICES ACCOMPLISHMENTSDIANE BYRON FY12


Client Services Accomplishments

Computer Repair & Desktop Support, Accounts & Remedy, Service Desk, Communications

Across All Teams: UNH IT ITIL & ITSM Project Champions Remedy 7.x Development, Usability &

Implementation ITIL Foundation Certifications – 9 staff UNH IT ITIL Training – 45 classes, 437

seats Team Dynamics Operational Projects

9

Computer Repair & Desktop Support

New Service: Apple iOS Direct Service Program

Apple Certifications Virtualization of Imaging Servers Specialized Desktop Imaging: Dining Integration of Separate Teams into One Increased Service Level Agreements Hardware & Software Guide Coordination

Team

10

Accounts & Remedy

Remedy 7.X Upgrade Go Live Crystal Server/Reporting ITSM Reports Configuration & Release Management

Program Client Accounts Request System

Upgrade Computer Account Management Tool

Upgrades Customer Facing Support Webforms Bomgar Upgrade

11

Service Desk

Expansion of Cross-Functional Validation & Usability Testing

VoIP for Business Continuity & Curtailed Operations

Banner Password Resets at Service Desk – Real time

Problem Management Best Practices Workflow Documentation & Training

ITSM SOP’s for Service Desk Group Coordinator, Service Desk Incident Process

12

Communications

Hardware & Software Guide Roll Out ITSM Website (newsletter, knowledge base,

updates) Customer Facing Interfaces: live@edu,

SharePoint BMC Service Desk User & Governance Group UCM Social Media Committee Membership University Day FourSquare Day Open Houses, June Orientation Resource Fairs,

Benefits Fair

13

Client Services Facts for FY12 YTD

Service Desk call statistics:

Total Service Desk Group Incidents: 16,916 First Level Call Resolution: 81% Computer Repair Services Completed: 1,964 Total Desktop Support SLA’s: 41 serving 1000+

clients Total Number of UNH IT Accounts Managed:

430,000

14

Area Inbound Calls

Calls Taken

Abandoned Calls

Service %

Service Desk

24,394 21,756 2,638 89%

Directory Assistance

11,398 9,895 1,503 87%

This is What IT is All About15

PMO HIGHLIGHTS FY 12

GEORGE COOKMAN DAGMAR VLAHOSAMY DUBE LESLEY DE LA CERDAPAUL DEMELLO DAVID HESTER


PMO Accomplishments

TeamDynamix Go Live 9/7 Conducted over 35 Demos and Training

sessions Established TeamDynamix Users Group

Quarterly Meetings Project Management Lunch and Learns

Every other month IT & Beyond

TeamDynamix pilot programs FAMIS, Advancement, RCI

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PMO Accomplishments

Navitas First six students bridging over to UNH

IdM Phase I complete Phase II underway

Advancement Phonathon E-Commerce Phase I

Selected TouchNet Out reach… Presented at:

NERCOMP (co presented ) IT Resource Allocation AOP (Administrative Office Professionals)

Seven questions every accidental Project Team manager needs to ask

18

PMO In Flight and Futures Advancement-On Line Learning IdM Phase ll International Travel Registry Paperless Advising Ecommerce Phase ll

Implementation FAMIS Phase ll

Key Control Utilities Management

TeamDynamix Phase ll 8x upgrade, Intake Process, Rollout to business and USNH

entities Process Reengineering

Student Billing, Enrollment, Sponsored Programs

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ENTERPRISE COMPUTING GROUP

BILL HALL FY12IT for Higher Education

TELECOM PBX

**SCOTT JARVIS

TOP 3 ACCOMPLISHMENTS


PBX Upgrade From CM5.2.1 to CM6.0

22

Newer, faster servers. Virtualized platform. Inter-gateway voice traffic moved from a

proprietary, fiber-based star topology to the IP network.

Complete PBX network redesign. Services consolidated and licenses right-

sized.

Initial Deployment of Avaya’s Latest Generation of IP Phones

23

96x1 phones will replace existing IP stations.Will be the phone endpoints used

where there is limited access to traditional phones or transmission lines.

IP phones will be engineered into capital construction projects as a means of cutting cost on structured cabling while providing a more feature-rich product.

Avaya Maintenance Contract24

Expensive hardware replacement fees deferred by proactively re-signing contract before Avaya’s maintenance changes took place.

TECHOPS

**JOHN O’ROURKEDAVE ALLENMIKE BRANNENCHRIS ROBINSONMIKE FAUCHER



Parsons Hall/122 Mast Rd./Dunlap Myers Renovation & Department Moves26

Parsons: Installed copper/fiber cabling systems, related

hardware, and network edge devices. Other project work influenced the start date.

Project completion date met by working extended hour.

Moved Chemistry Department tel/data service from “jump” and “swing” spaces into newly renovated West Wing.

122 Mast Road: Installed copper/fiber cabling systems, related

hardware, and network edge devices. Moved Marine Programs tel/data services from

Kingmans Farm to 122 Mast Road.

Parsons Hall/122 Mast Rd./Dunlap Myers Renovation & Department Moves27

Dunlap/Myers:Preliminary USNH tel/data services

moves and cabling installation.Moved Financial Affairs Department.

Paul College of Business Economics (PCBE) Site Work

28

Cut over copper/fiber infrastructure that provides voice and data services to the Presidents House, Health Services, and Wolf House.

Dimond Library

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Level 3 Telecom room retrofit and upgrade from cat.5 to cat.6 horizontal copper cabling system.

Installed approximately 120 cat.6 information outlets and 17 wireless access points as part of DLL3 project to enhance wired/wireless network connectivity.

Installed cabling to 56 locations to support the Library Ubiquitous WiFi project.

TELECOM COMPUTER OPERATIONS**TRENT CAVICCHIKAYE JAUS MARCUS DEL GRECO


Pinnacle Upgrade From v5 to v6

31

Involved moving off Solaris to Linux. Retired several servers.

Upgraded Oracle 10g to 11g. End user training has been successful.

Release of New On-Line Department Directory

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Directory editors are now able to manage their own department entries on the page.

Telecom Web Form Implementation

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Moving processes to web forms which populate Remedy tickets.

Consistent data collection.

WORK ORDER WRITERS (WOW)

**TINA SBRIZZANORMAN FIZZMICHELLE MCKONEANGELA ENGEL



Training Pinnacle v6 Billing Software

35

Navigation and operations training:Minimal interruptions to customers.Team completed a wide range of

navigation and operations training.Software web based.

Telecom Web Access Forms36

Goals: Reduce the number of e-mail interactions

needed for Telecom requests. Web access forms:

Complete: Mobile phone add/change/disconnect.

Complete: Voice and data service addition/changes.

In Progress: Telecom authorization code request.

Used for both personal and business use. In Progress: Request the conference bridge.

Used to reserve the conference bridge.

Telecom Web Access Forms37

Web access forms: Planned: Request for estimate.

Goal is to also meet the needs of CAMPUS community and outside contractors.

Planned: Request for administrative changes. To include directory listing and name

changes/department changes/encumbrance and billing inquires.

Planned: Voice mail. Reviewing the guidelines now to meet the

requirements for both the TAM requestor and the individual user.

ITIL Awareness Overview Self-Paced Online Course

38

Team will complete the 'ITIL Awareness Overview Self-Paced Online’ course within the next month.

Looking into the ITIL certification as time permits.

PRODUCTION TEAM

**JEAN KEARNEYKIM BLACK



New Team Member: Kim Black40

Linda McNeil retired (last day was 1/6/2012). Kim Black now full time and a member of the Production

Team Kim will keep all of her previous responsibilities. New responsibilities:

Banner SIS production scheduling. Accounts/Security for Banner SAS (including

FAMIS), Banner Finance/HR, Workflow, and APPMAN.

SunGard web site downloads. ECG web site maintenance. Will probably transition

to Pete’s team. Remedy monitoring for security. Banner Finance/HR production monitoring.

IT Password Policy Enforcement

41

Project approved by UNH AVP/CIO & VPFA. First phase involved Finance/HR users. Second phase involved Student user groups and is just

finishing. The issue: Enforce Banner user password changes on a

6-month cycle. Nino Coletti reviews list and sends communiqué to

users. After 20 working days (one calendar month) an

updated list is again reviewed. Violations documented using Remedy tickets, in

manageable increments. Production Team LOCKS Banner account.

Migration of Accounts Workflow to New Remedy System42

Production Team participation: Accounts Group(Paul Hodgdon, Mike Henninger, Claudette Raymond); Remedy Group (Tom Lamy, Bryan Mullholand, Bill Cassidy); Finance (Julien Lafleur, Alice Samuel); HR (Carol Powers); ECG (Eileen Cooley, Jean Kearney); Student (Kathie Forbes, Carleen Kruczek, Jill Sikora, Karen King). Regular meetings to discussion current

workflows, enhancements/improvements, and concerns related to process. Also included are Accounts Workflow for FTS/AppMan/UCR.

Consolidation of all current account request forms into one form.

DOCUMENT MANAGEMENT GROUP

JESSICA MICHELSENBOB DORVAL


KSC Undergraduate Admissions

44

Worked with KSC Admissions operations staff and counselors to re-engineer the admissions process. Applicant processing and review is now paperless.

KSC is a Datatel school, so unable to usebuilt-in integration (BDMS) with the student system. Unique challenges included: Creating a stand-alone key reference file. Developing a Workflow-ish process to move

applicant files around the office, using ApplicationXtender.

GSC Admissions / Student45

Worked with GSC Admissions, Registrar, and IT staff to implement a paperless admissions process.

Developed process to make student / advising documents available through ApplicationXtender, replacing scores of network folders.

Trained users from each of the 9 GSC centers. Users in those centers are able to view admissions and student documents to advise students.

Software Upgrade / Patch46

Worked with SADA team and our users to upgrade ApplicationXtender to version 6.5 in all 3 environments (PROD, BPRD, XPRD).

Currently patching those 3 environments to address several problems.

One important new feature: Upgrade / patch allows us to mask SSNs in ApplicationXtender indexes.

USNH Finance47

Continuing to work with FAST to convert Finance imaging from LibertyNet to ApplicationXtender.

In the current phase, all invoices have been migrated to Xtender.

UNH and GSC BSCs are expected to have view-access to invoices (through Banner / Xtender) this quarter. PSU and KSC will also be able to view invoices.

BSCs will also be given access to enter some of their own financial documentation, including invoices and journal vouchers. Working with FAST to pilot this now.

NETWORK OPERATIONS GROUP

MIKE MADDIXSCOTT KITTERMANDAVID LA VALLEEBRYAN SCOVILLTOBIAS HEATON


NetOps Top 3 (4) Initiatives in FY11-1249

RFP / WiFi in Residence Halls 14 (Christiansen/Williamson – Feb) Residence Halls currently installed with ubiquitous Wireless…All Halls will be wired by August 2012 Infoblox – DNS, DHCP, IP Management and Network Automation that provides Network optimization, compliance and stability Dimond Library – Ubiquitous WiFi – December/January joint effort with Telecom Team to roll out ubiquitous WiFi in Dimond Library API’s to Remedy • Static IP Request• System Snapshot• Steinway (NetOps built tool for Remedy interface that creates,

modifies and resolves cases)• Scripts (block/unblock, DMCA, VA) that automatically create, update

and resolve cases

Operational Projects - Ongoing

50

The Network Operations Team is responsible for the Engineering Design, Build, Maintaining and Consulting of Networking Services at UNH:

DNS / DHCP / IP Requests 65,000 IPv4 AddressesSupport 1200 VLANS

LAN• Campus Ethernet 22,000 Wired Ports• Wireless Networking Network Explosion!• Custom Networks VPN’s• Routers/Firewalls/Switches 400+ Switches in 225+

Closets

SEC• IT Security on the Network VPN• Network Registration Intrusion Detection

PreventionVirus and Spam Control

ENTERPRISE COLLABORATION & MESSAGING GROUPDAVE BIRD MIKE LALUMIERETYLER BISSON PETE LARIMERTIM CLARK MANNY MACMILLAN BILL COSTA DONNA MCNAMARA KIRK FRANCIS SALLY NICKERSONTIM HATFIELD PAUL SAND


Top Accomplishments & Initiatives

WildcatsMail Student Aliases Email for life

Campus Antivirus Mobileapps Site

Virtual World – Virtual Desktop Infrastructure

OCS 2007r2 upgrade - LYNC

SharePoint NEASC Project

Accomplishments Initiatives

52

SYSTEM ADMINSTRATIONDATABASE ADMINISTRATIONDATA CENTERBOB KENNEY GREG GREENE MIKE DESJARDINSROB BLAIS RENE BOUSQUET JOE POULINDEIRDRA BALDWIN MARIO MALIZIA BOB RADERROBIN TUTTLE RANDY CARVER ARIEL SCHMITTMYKE WELCH BILL CAMPBELL


11G Infrastructure Upgrade54

Upgraded more than 60 databases Upgraded every Oracle application

server to install a Web Logic based server for major enterprise front-ends such as BANNER Student/Advancement, WEBCAT, BANNER Finance/HR, WISE and FAMIS front-ends, upwards of 30 servers.

Decreased overall number of RAC clusters

New Enterprise Application Implementations

55

Ad Astra – Room Scheduling Software Synapsis – Immigration Case

Management Software Team Dynamix – Project Portfolio

Management Software Campus-wide Security Camera Software OS Administration of the Remedy

Software

Data Center Sustainability: Phase I

56

ff

1. Removal of hardware due to virtualization

2. Establishment of first row with in-row cooling

3. Lights out in Operations 3

Data Center Sustainability: Phase 2

57

1. Preparation of second row

2. Preparation for additional condensers

Data Center Sustainability: Phase 2

58

59

UNH APPLICATIONS TEAM – 2011 TOP 3

ACCOMPLISHMENTS

STEVE BAUERMEISTERANDREA DIBURROKEVIN DUCHARME

MARTY DYERCAROLE FILIAULT

MAUREEN JOHNSTONJULIE STEVENSKIM THERRIEN


FAMIS goes live and transitions to Enterprise application

61

Phase I launched in June 2009, went live 1/24/11, and was a Tier 5 project.

Phase I included implementation of 3 Famis modules in a new, enterprise architecture, in a current,

vendor-supported application version: Maintenance Management, Space Management, Inventory Management. Selective legacy data was migrated into the new, enterprise application.

Self Service Maintenance requests (for campus resident students). 11 interfaces and a handful of stop-gap reports. SSO for Famis forms

ECG worked closely with Facilities IT and several business process owners to create and execute a comprehensive go-live plan. Go-live was very smooth thanks to all the hard work!

Helped UNH and GSC meet strategic campus objectives

62

Projects supporting UNH goals of sustainability, cost savings, and internationalization: Self Service refund request processing Self Service Financial Clearance – phase II Self Service Financial Aid processing: graduate credit

certification, summer loan, summer work-study OISS implementation of Sunapsis application Navitas Admissions Workflow, other misc. Navitas work

GSC Self Service Admissions application project supported GSC objectives of automated, streamlined admissions applications processing to support their growth in applications.

Helped UNH Advancement meet strategic objectives

63

The Reeher Data Visualization Project supported objectives to increase development officers’ access to performance management metrics, helping them monitor fundraising progress. The long-range goal is to increase the average annual dollars raised per development officer from $250K to $1.25M.

The objectives of the Harris Phonathon Project include increased call volume by 40%, along with a corresponding increase of $150,000 in giving during the first year.

SUSAN SULLIVANMARC BEHANBARRY GLUNTBOB GOUDREAUGARY MCINTOSHKIRK REMIGNANTISERGEY VOROTNIKOV

USNH FINANCE/HR 2011 ACCOMPLISHMENTS


Banner 8.4/8.5 Upgrade – May 2011

Upgrade Banner Finance/HR to Banner 8.4/8.5

Upgrade Banner Finance/HR database to Oracle 11g

Extensive patches applied as part of upgrade

65

All Funds Budgeting – July 2011 Primary goal: Develop mechanism to collect and store

budget and projections data for all funds for a variety of reporting purposes across all campuses.

Challenges: Respond to users’ requirements for collecting projections data under a variety of projection types (Board of Trustee, Campus Monthly, etc.), time dimensions (annually, monthly, weekly, by semester, etc.), number of iterations within a time dimension; and minimize data entry by seeding data under different scenarios.

Solution: Developed forms for collecting data and defining data collection rules to allow for flexibility. Developed processes to seed data according to different scenarios.

66

Apply SQL Mods to Banner Finance/HR via AppMan – November 2011

Needed to find a method to apply SQL mods to Banner Finance/HR production database with accountability and without logging in interactively.

Developed two methods of updates: Simple changes – Appman prompts request

basic change statement parameters Complicated changes – Appman job runs SQL

script Appman jobs can be run in audit mode before

committing Data is backed up before updates occur Audit trail and email notification after job runs

67

Electronic Invoices – January 2012

Add e-invoicing to Unimarket processes developed by Fin/HR team Developed processes to accept XML documents from

Unimarket in standard CXML format for electronic invoices

Allowed to process against Purchase Orders done through Unimarket or stand-alone invoices

Developed processes with Sungard Community Source in mind

Multiple parameters and configuration files set up to allow for flexibility in processing both Purchase Orders and Invoices

Refined method of setting up and synchronizing user security. Used Sungard’s Supplemental Data Engine to attach account information to users.

68

MANAGEMENT REPORTING TEAM - MR

JACKIE SNOW JOE FLYNN MICHAEL PARE MIKE ASHCROFT KATHY LEWIS SANGITA RAGHUNATHANNICOLE COLE BARBARA HOOVER JEN SCULLYRICH DONOVAN JEN LINGEMAN


FAMIS Reporting Environment70

Developed a data mart/WebIntelligence reporting solution to meet key FAMIS reporting needs for University Operations & Maintenance and Energy & Campus Development.

30 reports are available to over 50 users within these organizations.

Reports provide the capability to report on work orders and service requests, space and rooms, equipment, and employee labor and accounting.

The next phase of this effort is to expand reporting capabilities to new areas such as billing, inventory and warehouse, utilities and key control.

Support of University Advancement

71

Made significant progress in enabling University Advancement to be more self-sufficient in meeting their reporting and information needs and following good practice in terms of the planning and request process.

Effectively trained new Advancement staff in WebI reporting areas & partnered with reporting analyst.

Reworked major areas of Advancement reporting, due to new business processes, with no disruption to users or existing reports.

Enhanced key reporting areas to meet new needs and department objectives.

Reduced number of emergency and last minute requests and managed our response to such requests.

Process Improvements72

Made it a priority to improve processes and increase overall efficiencies during the year: Tuned data mart code to reduce load times. Evaluated long running queries and tuned

report performance. Reduced level of manual work in application

and database upgrades and increased level of automation.

Improved internal report documentation. Held team workshops and training sessions to

increase cross-team knowledge and overall skill level.

BREAK – 15 MINUTES73

STRATEGIC TECHNOLOGY

BTOP/SBIWAN/CONNECTNH

FY12 ACCOMPLISHMENTS

SCOTT VALCOURT FY12


Strategic Technology

Filed grant proposal to NSF for $500k of planning with RCI and Water Resources Presented at the 2012 North East

Cyberinfrastructure Consortium Annual Meeting Sponsored Shibboleth development project in

the CS Department for Single Sign On research assets

Awarded grant for $86k to test and design a software-defined network (SDN) for UNH and NH deployment with GENI-like high-speed service

BTOP

Installed 70 miles of 144 strand fiber between Keene State College and Manchester

BTOP

Completed 21,000+ pole attachment applications

Ran fiber connections to 23 out of 34 facilities statewide for connection to the fiber network

Supply Space

Power Primary

Power Secondary

Fire Alarm

NHOS

CATV – (Comcast, Time Warner)TelCo – (Fairpoint, TDS)

Communication Work Safety Zone 40” Clearance

Communication Space 12” Apart

Clearance to Ground 15.5’ Ft

CLEC – (AT&T, BayRing, Segtel)

BTOP

Installed dishes and radios at 13 of the 20 mountaintop sites for the public safety MPLS microwave network

SBI

Launched 9 Broadband Stakeholder Groups (BSGs) across NH to begin broadband planning

Released Business, Municipal, Education and Residential survey tools to determine broadband availability, usage, and training/technical assistance needs

Hosted Broadband Community Planning Workshop with Bill Shuffstall from Penn State University for NH

Maintained database and interactive web-based maps of broadband availability reported by ISPs and Community Anchor Institutions (CAIs) throughout NH

Completed grant award project from NH Endowment for Health to rebrand website to support Telehealth services

Completed grant award from NTIA PTFP for 7 new systems across NH for distance education and video conferencing

Changed GSDLN name to ConnectNH to highlight the “connecting” services available to NH

Installed a remote-controlled HDTV studio on campus allowing UNH subject matter experts to participate in national newscasts from Durham

Expanded ConnectNH memberships with UNH Law, UNH Manchester and NH EPSCoR

Began implementation of 2010 USDA RUS Grant awarded with 6 UNH CE sites upgraded to HD Codecs

Awarded part of 2011 USDA RUS Grant for infrastructure expansion with Maine

SBI

WAN

Connected Keene State College to USNH’s new IBEAM lightwave network at 10Gbits/sec A 20x increase Enables real-time collaboration with KSC and UNH

for replication, DR, and Internet. Upgraded fiber backbone Internet service to Boston

from 1 Gbits/sec to 3 Gbits/sec. Completed conversion to Fairpoint VantagePoint

Ethernet service for 18 USNH and ConnectNH sites, with speed increases up to 7x for most sites.

Completed 10Gbit/sec UNH WANCAT/WANSWITCH geo-diverse, redundant border-router/switch matrix.

AT ACCOMPLISHMENTS

TERRI WINTERS FY12IT for Higher Education

Bb Mobile Learn Deployment83

Poster Campaign for Students

84

6,445 unique users to date

Mobile Learn Stats:

January 2012 – May 2012

85

Blackboard Upgrade to SP6 & SP7

86

Successful upgrade from SP5 to SP7 SP6 new functionality:

Interactive Rubrics “Needs Grading” Timed Assessments Enhancement Improvements to student access to files

within a course SP7 resolved over 200 known issues

Lecture Capture

Deployed in fall 2011 ~135 faculty recorded 1,500 hours of

lectures for 142 courses 3,300 student had 27,454 views of

lectures 92% of faculty respondents rated Tegrity

support as Excellent (67%) or Good (25%)

87

Lecture Capture88

http://http://it.unh.edu/lecturecapture/

http://http:/it.unh.edu/lecturecapture/

http://http:/it.unh.edu/lecturecapture/

Course Search89

http://courses.unh.edu

http://courses.unh.edu/

UNH Mobile Apps90

U N H C a m p u s M a p4 , 2 5 0 d o w n l o a d s

U N H A t h l e t i c s3 , 5 4 5 d o w n l o a d s

IdM Phase I91

OIM Sandbox installed Connections to AD successfully made UNH Oracle Virtual Directory (OVD)

functional after Oracle Upgrade Phase II began April 2012

Major task to resolve identities across all USNH campuses

Dimond Library Level 3 Redesign

92

New learning spaces incorporated More group study space Technology on loan from vendors for students

to try Moved and improved Printing stations Redeployed Computer Cluster

UNH.edu93

Deployed new Web hosting environment

New Web server infrastructureCompleted inventory of UNH.edu

Managed 587 Web sites83 Drupal74 Cold Fusion287 HTML

Completed migration of 51 Drupal Web sites

94

Designed, developed, and taught pilot version of “The Fundamentals of Online Instruction”17 faculty participatedCourse will lead to faculty certification

to teach online Supported >120 faculty to develop

and teach online courses in J-Term & Summer

Instructional Design & Support

Faculty Annual Reporting

Implemented Digital Measures ActivityInsight Used by faculty in every school, college, and

Library to enter annual accomplishments Cross-functional team provided

Source system integration (MR, USNH Enterprise App Team, IR, SPA, AT)

Service Desk (Answer questions; Remedy Form)

Training Documentation

95

Bb Collaborate Pilot96

Replace iLinc Support online, synchronous classroom

& meetings Support 2,000 concurrent users

Bb Collaborate Pilot97

Support for Special Events98

eUNH Open Forum

Rich Media99

http://parkerlab.unh.edu/spring2012stats.html



Paul College of Business & Economics

100

Classroom Support & Upgrades Added 24 classrooms to Roomview

Audiovidual remote monitoring system 29 classrooms now monitored via

Roomview

101

Classroom Support & Upgrades

102

Classroom Support & Upgrades Spaulding 120 Spaulding G26 Kingsbury N334 NH G44 Horton 210 Hamilton Smith 126 & 127 Greg 110 Distance Learning Conference Room

103

Where’s the Water??104

IT FINANCE AND PLANNING

DEB BRONSON

FY 12


Project Support

LRTP Projects; IdM FAMIS Redeployment Peter T. Paul Technology Wireless Residential Halls eUNH Budget, RFP, Proposal Review Bb Mobile Learn & Bb Collaborate Pilot BTOP and other new Grants

106

Project Support

Dimond Library Wireless Expansion All Funds Budgeting Microsoft Campus Agreements Shopping Cart Technology EPSCoR RII Track 1 Grant Telemedicine in NH Pilot (USDA/RUS Grant NTIA/PTFP Non-Broadcast Grant GSDLN Telehealth Expansion Grant

107

Technologies Embraced

OrgPlus Chart Software Sharepoint UniMarket Procurement UniMarket RFX e-Invoicing Team Dynamix SLA Contract System

108

Improvements

IT Fall Hire Event IT Vendor Database WAN Billing Process P-Card Initiative IT Purchase and Contract Request Reorganization of BSC Assignments

109

UNH COMPUTER STORE

DEB BRONSONFY 12


UNH Computer Store: Operations

111

Over 12,000 transactions at the cash registers in support of the UNH community since July 1

Introduced Adobe Licensing for students, faculty, staff, institution proving significant savings

Implemented new online chat: talk to a live store employee online from our website

New product offerings such as iPhone cases, universal power adapters, and many green alternatives to current products

UNH Computer Store: Marketing Increased Facebook 'Likes' by 900%

since July 1 Increased marketing reach by

implementing email addresses collected during promotions

Participated in Foursquare Day (4/16) with reduced price flash drives for Check-Ins

112

UNH Computer Store: Events Welcome Back events for students &

faculty National Student Day (October 6) Customer Appreciation Days Love is in the Air Make March Mac Month Accepted Student Days Orientation Resource Fairs Many more

113

IT IN THE FUTUREJOANNA YOUNG


Future Technology

Cloud. Local > Global Virtualization Big Pipes Big Data > Analytics BYOD Mobile Social Business. “If you have to

market…..”

115

The Green

UNH IT: Making & meeting commitments. Innovation. Customer focus. Internal partnerships. Growing customer base. Cloud. Workforce.

UNH: Good indicators on Advancement, Navitas, eUNH, Paul School enrollments, Research, Commercialization. Revenue diversification. PTP Building. AAUP agreement.

NH: Business relationships, cyberinfrastructure, “disruptivate”

The World: Higher education & research > US economic health

116

The Yellow

UNH IT: Demand > Same stuff, different day. Redundancy.

UNH: Enrollments stable, but in-state down. Diversification good start, but not fast enough. RCM > Behavior. Workforce management. Bright shiny object syndrome.

NH: $1.3B economic impact, but not enough people know or understand.

The World: Higher education & research > US economic health.

117

The Red

UNH IT: Red? What Red? UNH: No room for price increases. Must

contain costs, grow revenue through customer increase & diversification. “The gap.” Operating Margin.

NH: State appropriation – 7/93. STEM. The World: Disruption (MOOC et al).

Greece. JP Morgan. China & India.

118

Key Messages

Thank You. UNH IT is strong.

Look around you. UNH is strong.

Brand. Quality. Location. Intellectual Capital. Innovation.

NH is quirky, but resilient. The World & beyond has UNH everywhere:

Land. Sea. Space.

119

Break Out session

Non Academic Unit Program Review


Non Academic Unit Program Review

121

A Programmatic review of all areas of the University Academic groups have concluded their assessments

Responses due by August 31,2012

Why? Driven by President Huddleston & the Budget Task

Force, in response to unprecedented state budget cuts Identify areas of opportunity and improvement

Structure Mission, Efficiency, Effectiveness… FY 09 - 11

Your Mission122

Each Table Discuss and Document ways to measure / demonstrate; Efficiency & Effectiveness Identify a Scribe

Scribe will; capture notes and email to Kathy Gilpatrick for consolidation and review by the Leadership Team.

Think… Key Process Indicators How best to represent the health and performance of your

group, department, or organization

Your Mission123

Efficiency the extent to which time or effort is well used for the intended task or purpose Quantitative measures of performance

Financial data; costs, revenues… what else?

Effectiveness the capability of producing a desired result; prepared and available for service. Indicators of Quality and Innovation

MTTR, MTBF, etc…what else?