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22 RETWEETS 19.000 CONTACTS 19 mei 2011 Kijkduin “When it comes to booking hotels, travelers are significantly less brand loyal than one year ago, with 39 percent of travelers now faithful to one name – a significant drop from 59 percent in 2010.” source : Tripadvisor. “Social and mobile take off in the corporate travel world as busi ness travelers push to find the best deals and make t heir trips as convenient as possible, they are using new and varied channels to re s e a rch, book and stay connected on the road...” Hotel Marketing.com

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Keynote on Society30 to Dutch Hospitality Marketeers. The Hague, The Netherlands. May 2011.

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22 RETWEETS19.000 CONTACTS

19 mei 2011Kijkduin

“When it comes to booking hotels,

travelers are significantly less brand loyal than one year ago,

with 39 percent of travelers now faithful to one name

– a significant drop from 59 percent in 2010.”

source: Tripadvisor.

“Social and mobile take off in the

corporate travel world as business

travelers push to find the best deals and

make their trips as convenient as possible,

they are using new and varied channels to

research, book and stay connected on the

road...”Hotel Marketing.com

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RONALD VAN DEN HOFF

#SOCIETY30

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CONSUMENT

FINANCIALS

PRODUCENTEN

€REGENTEN –QUANGO’S

OVERHEID &POLITIEK

ZOMBIEECONOMY

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ZOMBIE BLOOPERS

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“WE TRY TO SAVE LABOUR POSITIONS

ON BOARD OF THE TITANIC”.

Peter Sloterdijk, German Philosopher.

“ANYBODY THAT THINKS WE COME OUT OF

THIS RECESSION AND GET BACK TO

BUSINESS AS USUAL IS DEEPLY

MISTAKEN.”Don Tapscott

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INTERNET = SOCIAL:WEB2.0 GROUNDSWELL

FREE AGENT – SELF EMPLOYED PROFESSIONAL

“A Knowmad is a nomadic knowledge

worker that is, a creative, imaginative,

and innovative person who can work

with almost anybody, anytime,

and anywhere.”John Moravec

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Organizations

Stakeholders

1.0 2.0 3.0

Source: Marco Derksen, Marketingfacts

Communication

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SIMPLE, SMART, SHARING & SUSTAINABLE

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simple

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simple

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simple

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smart

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smart

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sharing

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sharing

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smart

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smart

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GEVEN = ONTVANGENSOCIALE STRUCTUURASYNCHRONE WEDERKERIGHEID

WEGGEVEN:WEG=WEG

sustainable

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CROWD COLLABORATION

sharing

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VALUENETWORK

22 RETWEETS19.000 CONTACTS

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22 RETWEETS19.000 CONTACTS

VALUENETWORK

10.000 + downloads

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OVERHEID

REGENTEN

PROSUMER

PRODUCENTEN

PROSUMER

INTERDEPENDENTE ECONOMIEverbondenheidduurzaamheidwederkerigheid

Domein vanwaardecreatie

van de SOCIETY30

CO-WORKING CROWDSOURCING

CO-CREATION CROWDFORCINGCOLLABORATIVE PROSUMPTION

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VALUE NETWORKS

PROSUMER

PRODUCENTEN

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(Y)OURQUEST

TOWARDS SOCIETY30

CONSEQUENCES:

-ECONOMIC LAWS

-DOING BUSINESS

- BEST PRACTISES

-INTERNET FUTURE

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1.0 2.0 3.0MASS CO-CREATION COLLABORATIVE CUSTOMIZATION PROSUMPTION

DEVELLOPMENT

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COLLABORATIVE LIFESTYLEsustainable

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LONG SNOUT

HIGH

LOW

VALUE PERCLIENT

NBRCLIENTS

HIGH

LOW

SALESPERCLIENT

NBR OFCLIENTS

HIGH

PARETO 20-80 RULE

LONG TAIL

FAFA FA

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VALUE NETWORKS & VALUE CONSTELLATIONS

LONG SNOUTHIGH

LOWNBR OFCLIENTS

VALUEPER CLIENT

THE M

ESH

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MAXSTRATEGY

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MAXSTRATEGY

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SERENDIPITY

UNEXPECTED RELEVANCE

CHECK IN

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MOBILECHECK IN

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S2M LAYARLOCATION FINDER .. .

.

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“Wat is de beste plek voor een vergadering met 10

mensen op of vlakbij van Utrecht CS?”

-frankmeeuwsen: “@WillemDudok seats2meet.com

#s2m    

-okparking: “@WillemDudok seats2meet”    

-paulvereijken: “@WillemDudok @Seats2Meet ”

-pvantees: @WillemDudok dat zou Seats2Meet

moeten zijn #s2m ... zie dat ik niet de enige ben met

die suggestie.”

Tientjesnet    Gisteren een te gekke avond gehad bij #S2M.

De plek, de mensen, de catering: alles werkt daar samen

om de ervaring te versterken.

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MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY

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CONTENTCURATION

REAL TIME

ON DEMAND

RELEVANCE

SALES

MARKETING

PR

RESERVATIONS

WEBMASTER

PURCHASING

FOOD & BEVERAGE

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DESIGN

TRUST AGENT

TEAMBUILDER

RELEVANCE ANALYST

ENVIRONMENTAL SCANNER

KNOWLEDGE GUARDIAN

BARRIER FIGHTER

CONTENT CURATOR

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SIMPLE,SMART, SHARING& SUSTAINABLE

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RESULTS

PROFITABILITY3X HIGHER,

SOCIAL CAPITAL NOT EVEN COUNTING

MARKETINGSALES

PRRESERVATIONS

VALUE CHAIN

VALUE NETWORK

3 FTE NOW,

USED TO BE 20!

FROM 2 TO20 S2M LOCATIONSWITHIN THE YEAR

WE ARE GOING INTERNATIONAL!

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GLOBAL BRAINMETACORTEX

connectivity of people

connectivityofinformation

PC ERA

WEB 1.0

WEB 2.02000-2010

social web

web OS

Intelligent web

WEB 3.02010-2020

WEB 4.02020-2040semantic web

internet of things

& BEYOND