GIP Quality Strategy - Accommodation Issue

AccommodationGIP Quality Strategy

Without safe and decent accommodation, EPs cannot focus on the JD and cultural integration that develops their leadership

Providing accommodation and assistance in finding accommodation is a reason that EPs and TN-takers choose to work with us, so we have to deliver

The Content

Understanding the issue of

Accommodation

Role of Sending and Hosting

entity in solving the

Accommodation issue

Key Activities in solving the issue

Talent Capacity to ensure

Accommodation

What Our Customers Say about the JD Clarity Issue

EPs don’t have a place to stay when they first arrive in the host entity

EPs have to change accommodation because the LC cannot afford the accommodation, misses rent payments, etc

EPs are provided accommodation that is indecent, unreasonably far away from their work, or unsafe

Expectation setting with EPs about

accommodation standards

Activities in solving the issue

Implementation of Standards: Host entity sets accommodatio

n standards

1. Implementation of Accommodation Standards

Accommodation

What?National standards to ensure all accommodation is decent and safe for EPs

Who?Host MC works with LCs to set standards

How?MC consults with LCs and releases accommodation standards that need to be followed for all upcoming accommodation placements

Suggested content for accommodation checklistMaximum time for EP to get to work

Maximum number of people living in one house/apartment, maximum number of people living in one room, and maximum

number of people per bathroom

Minimum amenities (internet, hot water, shower, stove, heat, air conditioning, etc)

Minimum furnishings per person (1 bed with clean sheets, 1 pillow, 1 blanket, 1 desk, etc)

1. Implementation of Accommodation Standards

EP has temporary accommodation from arrival

EP must be given two weeks’ notice if accommodation has to be changed

Neighborhoods EPs cannot live in for safety reasons

2. Host Entities Setting Expectations on Accommodation Standards

Setting Expectations

for Accommodati

on

What?Host Entities communicate their accommodation standards to partner entities and EPs

Who?EP buddy makes them clear between match and realization stage

How?Reception booklet, video recording, or 1-on-1 meeting with EP

2. Host Entities Setting Expectations on Accommodation Standards of Host EntitySuggested content for accommodation expectations setting

Check if the EP has additional reasonable expectations by email or in a meeting, for example:• Can’t live with people of opposite gender

Accommodation

Expectation Setting

Share your LC’s accommodation standards with the EPs: • Where they’ll be temporarily accommodated when they arrive• Maximum number of people they’ll live with per

house/room/bathroom, etc• Maximum time to work they’ll travel• Minimum amenities they’ll have• Minimum furnishings they’ll have• How they’ll be notified if accommodation has to change

Role of Sending MC

Make sure LCs are setting reasonable

accommodation expectations in

their recruitment

Role of Sending LC

Set reasonable

expectations for

accommodation with EPs

If the home LC hears about an accommodation issue, working

with the EP buddy of the host LC to fix

the issue

Role of Hosting MC

Establish accommodation standards

Release materials to

clearly communicate the entity’s


Set local standards

aligned with national


Role of Hosting LC

Set expectations

with EPs through

materials or meetings

Deliver accommodation standards, and firefight if there are any issues

Talent Capacity in JD Implementation

HOW?

STEP 1:

Plan for Capacity for Quality and clear education

content + messages

STEP 2:

Structure, JD and KPI in different LC

Volumes in iGIP

STEP 3:Deliver education

and measure progress

STEP 1: Plan for Capacity for Summer

Use the TM Planning tool to plan


Here enter number of interns/EPs one member

can deliver Eg: 1 member – 3 EPs


That number from slide 2 will multiply with Re goal you enter for the quarter so you know how many

members are needed for delivery in each

programme

STEP 2: Create structures for quality delivery

Structures by Volume of

Realizations the LC does

Customize your structures for the

fruit peak if needed

STEP 2:Structure of an iGIP team to ensure quality with quantity

REFER TO CAPACITY for Quality IMPLEMENTATION – iGIP PPT (For structures by

LC Volume)

Step 2: JD of members in a quality team

JD of Delivery members in the team

During Raising period During Matching period

During Realization

• Ensure clear and high quality JD in a specific product

• Clear expectation setting with company about role of EP, salary and duration of internship

• Visa Support (The key issue is Eps want MORE and ACCURATE information about the process and documents related to visa)

• As soon as matches are confirmed start working on accommodation

• By now accommodation should be confirmed and ready

• Arrange for EP Pick up and integration into the LC and city

• Trainee Buddy assigned for EP

• Induction meeting with EP and company

iGIP L&D for Quality

PrinciplesThe right

message/content

Always message quality with growth or quality driving growth

Quality is embedded into all stages of exchange flow (not just realized)

Quality education is given to all exchange teams however every member in the entity is aware of this and wants to

deliver it

CONTENT PROFILE/TARGETPOSSIBLE

CHANNELS POSSIBLE TIMELINE

Raising with the right JD, EP Profile and for the right countries

Focus LCs for iGIP – Customize by sub product

LCVPs – knowledgeTLs and team members – training of how to sell

Virtual trainings, GIP Newsletters and videos

Weekly calls with focus LCs VPs and TLs

MAY!!

How to use AND measure NPS – Link it to KPI of delivery teams

For LCVPs and Team Leaders of ALL LCs

Virtual channels, conferences, LC Visits May

Detractor issues – how to eliminate them, who is involved, what synergy is needed, what action steps to take

Focus LCs for iGIP, LCVP iGIP, LCVP TM

Virtual channels, LC Coaching visits, conferences May and June

Quality delivery at realized stage – Accommodation, Logistics etc

Same as above Same as above June and July

CONTENT PROFILE/TARGETPOSSIBLE

CHANNELS POSSIBLE TIMELINE

EP Integration for iGIP EPs

LCVP iGIP, TL and Team members for iGIP

Virtual and Physical June and July

Effective AIESEC support to EP for anything to do with logistics or JD/with the company

LCVP iGIP, TL iGIP Virtual and Physical June and July

Visa information and support LCVP iGIP, LCVP Finance Virtual May-July

iGIP side should be aware of oGIP process and how to prepare Eps virtually (As a start of EP Integration even

before the realization)

Education

GIP Quality Strategy - Accommodation Issue