Embed Size (px)
DESCRIPTION
Citation preview
IntegrationGIP Quality Strategy
Integration is critical for cultural understanding of the EP
Integration creates the global learning environment for our EPs and members
Integration provides the EP with support through their experience
The ContentUnderstanding
the issue of Integration in GIP
Role of Sending and Hosting
entity in solving integration issue
Key Activities in solving the issue
Talent Capacity in Integration
What Our Customers Say about the Integration Issue
EPs only hear from AIESEC when AIESEC needs something—to move them, to get their feedback, rather than EPs being integrated into the LC
EPs don’t receive support in integrating with the LC, the community, or the company
EPs meet people when they arrive and are assigned an EP buddy, but they don’t see these people again and when they ask for help no one helps them
Host entities set
expectations on integration
standards of host entity
Activities in solving the issue
Set integration standards
nationally and locally
Implement Standard: First
Day of Work Integration
1. Setting Integration Standards Nationally and
Locally
Integration
Standards
What?Each LC has standard processes and touchpoints to integrate GIP EPs
Who?MC iGIP Delivery responsible and LC iGIP Delivery Responsible agree on integration standards nationally and locally
How?Creating a checklist of activities to run for the integration of EPs
1. Setting Integration Standards Nationally and
LocallySuggested content for integration checklist# of EPs per EP buddy
Events EPs can/should attend: LC meetings, LC events, national
conferences and events
JD of EP buddy and how often EP buddies should interact with EPs
(minimum)
Cultural Integration provided to the EP (sessions for cultural orientation,
city understanding, etc)
2. Host Entities Setting Expectations on Integration Standards of Host Entity
Setting Expectation
s for Integration
What?EP and the EP Buddy in the Host Entity agree on integration expectations
Who?EP buddy understands EP’s expectations of integration
How?Meeting to share integration standards with EPs and confirm or decline any of the EPs’ additional expectations. Tracking of EP’s integration expectations during delivery
2. Host Entities Setting Expectations on Integration Standards of Host
EntitySuggested content for integration expectations setting
Check if the EP has additional expectations:• Events they want to attend, and how often• Other ways they’d like to be integrated• How often they expect to be contacted by the EP buddy
Integration Expectation
s to Set (can be 1-
on-1 meeting
with EP or a seminar
with multiple
EPs)
Share your LC’s integration standards with the EPs: • who their EP buddy is• the EP buddy’s JD• # of EPs their buddy will receive• the events the EP can attend• the integration activities your LC will deliver
Confirm, Decline, and Track EPs’ Expectations:• Accept the EPs’ expectations that are reasonable and decline the
expectations you cannot deliver• Record the expectations you’ve agreed on in a tracker the VP can use to
track integration
3. First Day of Work Standards
Standards Implementation
:First Day of
Work
What?A representative of AIESEC accompanies the EP to the place/organisation of work on the first day of the internship.
Who?Project Team Leader or Team Member who is responsible for the TN Account Management. How?Preparing checklist or guide during the first day orientation for the purpose of expectation settings
3. First Day of Work StandardsSuggested content and criteria for checklistPurpose of Company,
Team, and Role
JD explanation and clarification
Timeline of Activities
Goals of the Company and Team
Area of ResponsibilitiesKey Activities
Agenda of activities during the internship
Working Condition and HR Policies
Working HoursVacation PolicyCompensation
process
Meeting Supervisor and Team
Role of Sending MC
Set expectations with partner entities about
the integration your EPs
need
Educate sending LCs to make sure
EPs meet with their EP buddies
to understand the integration
standards before realization
Role of Sending LC
Have EPs meet with their EP
buddies to understand integration standards
between match and realization
Monitor that EPs are receiving the integration they were promised
and address any issues with the EP
buddy
Role of Hosting MC
Set minimum national
integration standards and guide LCs in adding any
standards they need to
Ensure all TNs have EP
buddy assigned with
clear EP buddy JD
Create first day of work agenda for LCs to use
Ensure LCs set
expectations with their
EPs on integration
Role of Hosting LC
Finalize LC’s
integration standards for all EPs
Assign EP buddy to all TNs
Hold 1-on-1 meetings or
webinars with all incoming EPs to
confirm integration
expectations
Confirm first day of work agenda with the TN-taker
Track delivery of integration
expectations to each EP
Talent Capacity in JD Implementation
HOW?
STEP 1:
Plan for Capacity for Quality and clear education
content + messages
STEP 2:
Structure, JD and KPI in different LC Volumes in
iGIP
STEP 3:Deliver education
and measure progress
STEP 1: Plan for Capacity for Summer
Use the TM Planning tool to plan
STEP 1: Plan for Capacity for Summer
Here enter number of interns/EPs one
member can deliver Eg: 1 member – 3
EPs
STEP 1: Plan for Capacity for Summer
That number from slide 2 will multiply with Re goal you enter for the quarter so you know how many
members are needed for delivery in each
programme
STEP 2: Create structures for quality delivery
Structures by Volume of
Realizations the LC does
Customize your structures for the
fruit peak if needed
STEP 2:Structure of an iGIP team to ensure quality with quantity
REFER TO CAPACITY for Quality IMPLEMENTATION – iGIP PPT (For structures by
LC Volume)
Step 2: JD of members in a quality team
JD of Delivery members in the team
During Raising period During Matching period
During Realization
• Ensure clear and high quality JD in a specific product
• Clear expectation setting with company about role of EP, salary and duration of internship
• Visa Support (The key issue is Eps want MORE and ACCURATE information about the process and documents related to visa)
• As soon as matches are confirmed start working on accommodation
• By now accommodation should be confirmed and ready
• Arrange for EP Pick up and integration into the LC and city
• Trainee Buddy assigned for EP
• Induction meeting with EP and company
iGIP L&D for Quality
PrinciplesThe right
message/content
Always message quality with growth or quality driving growth
Quality is embedded into all stages of exchange flow (not just realized)
Quality education is given to all exchange teams however every member in the entity is aware of this and wants to
deliver it
CONTENT PROFILE/TARGET POSSIBLE CHANNELS
POSSIBLE TIMELINE
Raising with the right JD, EP Profile and for the right countries
Focus LCs for iGIP – Customize by sub product
LCVPs – knowledgeTLs and team members – training of how to sell
Virtual trainings, GIP Newsletters and videos
Weekly calls with focus LCs VPs and TLs
MAY!!
How to use AND measure NPS – Link it to KPI of delivery teams
For LCVPs and Team Leaders of ALL LCs
Virtual channels, conferences, LC Visits May
Detractor issues – how to eliminate them, who is involved, what synergy is needed, what action steps to take
Focus LCs for iGIP, LCVP iGIP, LCVP TM
Virtual channels, LC Coaching visits, conferences May and June
Quality delivery at realized stage – Accommodation, Logistics etc
Same as above Same as above June and July
CONTENT PROFILE/TARGET POSSIBLE CHANNELS
POSSIBLE TIMELINE
EP Integration for iGIP EPs
LCVP iGIP, TL and Team members for iGIP
Virtual and Physical June and July
Effective AIESEC support to EP for anything to do with logistics or JD/with the company
LCVP iGIP, TL iGIP Virtual and Physical June and July
Visa information and support
LCVP iGIP, LCVP Finance
Virtual May-July
iGIP side should be aware of oGIP process and how to prepare Eps virtually (As a start of EP Integration even
before the realization)
