ETIQUITTE ETIQUITTE

Shanavas M B Com, ACA

Chartered Accountant

OFFICE ETIQUETTE/ MANNERS

Punctuality

Enthusiasm

Debate Vs Discussions

Help your colleagues

Avoid prejudices

Respect the Rules- Both organizational & social

Limit talking about your self

Share all information's to your boss

Introduce another person

Hand shakes & Wishes

Business card manners

Respect different cultures

Dress MannersDress MannersGENTS

Sox should match with trouser Shoe should match with belt Wear formal shirts & pants Length of Tie should be up to and not more than belt buckle Shoe with laze and without laze are formal

Ladies

Wear formal colors Avoid fancy ornaments/Jewels Proper combing of hair Kept your Duppatta pinned Limited lipstick

MEETING ETIQUETTEMEETING ETIQUETTE

DO’S

Timing Pad & Pen First Listen Summarize the points periodically Summarizes your understandings

DONTS

Digging nose & ears Running fingers through hair Cracking knuckles, biting nails Open mouth yawing, sneezing, coughing

DINING ETIQUETTEDINING ETIQUETTE Wait till you are asked to be seated Keep your bags & laptops under table. Don’t place it in table or chair Chew with closed mouth Place your serviette neatly ( Plates, cutleries, bowls etc..) First taste and then apply salt, pepper etc… Otherwise its an insult to them Keep pace with your group. Skip a course if group passes it. Cutleries- use neatly. Dessert cutleries are on top Normal manners- Hold fork in left hand and spoon or Knife in right hand. This is

not a thump rule. Logic is hold knife in your strong hand Don’t touch your hair while eating Don’t use tooth pick publicly. Don’t drink when your mouth is full. Don’t overreach- request for it. Don’t make sounds with utensils or cutleries. Never leave cutleries on the table after your use. Keep it parallel in plate. If you do something wrong, say excuse. Finger bowl- use it properly. Lemon for cleaning your nail. TIP- If there is service charge included in the bill - No need of tip. Tip- Indian culture is 5 to 10%. Foreign culture is 15%.

TELEPHONE TELEPHONE ETIQUETTEETIQUETTE

Don't hold a call more than 17 seconds. Keep it Short & Simple Don’t engage mouth when on a call. Be sensitive to time zones when making a call. Never be loud Control volume level Say excuse to pick phone while on a meeting Avoid personal calls from office phone Don’t use abuse words False accent Never use other language words (Eg: mathlab) Avoid “Fillers” ( Basically, actually, well, you know, I mean, fine,

as such, you see etc.)

Thank You........

Shanavas M B.Com, ACA

Chartered Accountant

All the best for your Professional Career