CONTINUOUS IMPROVEMENTand KAIZEN

By Julian KalacLean Six Sigma Master Black Belt

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Continuous improvement “CI”

• Continuous improvement “CI” is an ongoing effort to improve products, services or processes.

• These efforts can seek “incremental” improvement over time or “breakthrough” improvement all at once.

• "continuous improvement is a never-ending change, where feedback from the process and customer are constantly evaluated against organisational goals

• Put simply, it means ‘getting better all the time’

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KAIZEN

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KAIZEN

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MY DEFINITION OF KAIZEN

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INSANITY “Doing the

same thing over and over again and expecting different results”

Albert Einstein

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Change Cycle

How people feel

Keep momentum moving

MOST CRITICALTIME IN CHANGE

After results from changes are seen

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How do you implement CI?

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Plan Do Study/Check Act (PDSA)“Thinking” and Problem Solving Model

PDSA Cycle:

Plan, Do, Study, Act Plan a step

Take a step

Study the outcome

What worked?

What didn’t work?

What did we learn?

Act on the difference between what you expected & what you got

Keep learning

This Way:

Plan

Do

Act

Check

Plan

Do

Re-Act

Check

Not this Way:

Dr Edwards Demming:

Lack of knowledge… that is the problem

There is no substitute for knowledge

Study

Analyze

Study Analyze

HOW TO IMPLEMENT CI/KAIZEN?

Develop cross functional teams, Identify problems that have biggest impact on business

Set target KPI metrics benchmark Train everyone to understand why/what change

is needed, how to do it , i.e. Kaizen/CI PDCA, LSS.Utilize tribal knowledge, engage front line

workers to develop improvement plans that are effective and sustainable as a team

Implement improvements, validate effectiveness implement control plans, all through team work

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