Communication & Relationship Building

Presentation Outline

What is communication Mode of communication Is communication equal to words Channels for good communication Importance of communication for effective

relationship building Link between communication and

Relationship Using communication for effective

relationship building Conclusion

What is Communication

The dictionary defines communication as:

the act of transmitting a giving or exchanging of information, signals, or

messages as by talk, gestures, or writing the information, signals, or message close, sympathetic relationship a means of communicating; specif., a system for

sending and receiving messages, as by telephone, telegraph, radio, etc.

a system as of routes for moving troops and material a passage or way for getting from one place to another the art of expressing ideas, esp. in speech and writing the science of transmitting information, esp. in symbols

… in simple words

Modes of communication

7%

38%

55%

Percentage

words tone of voicephysiology or body language

Communication # Words

Communication is not just the words you use.

It is using lesser words and obtain a greater impact.

Communication in essence is the Key to Building Relationships

Using multiple channels for good communication

Body movements and posture facial expressions Gestures Eye contact voice volume, tone, rate, and

inflection

Importance of communication

Link between communication and relationship building

you must learn to discern which relationships are worth building for the long-term and which relationships are best left as temporary acquaintances.

Using communication for effective relationship building

Be polite – not harsh!

Never close the door on anyone!

This means, Don’t burn your bridges, you never know when you might meet up with them again.

keep most people at an arm’s distance to avoid relationship complications.

Keep your space – and let others keep theirs!

Avoid ambiguities!

Learning to speak our truth with compassion is very helpful in winning the trust and respect of most people

Respect other’s opinion

we must develop win-win strategies to demonstrate sincere regard for everyone’s concerns.

Conclusion

Thank you

Questions?