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Cliff ChehedehLuis CalvilloJudith Barragan

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Back in 1941…

-Founding of Quality Courts United

-Trend-Setter

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…NOW

490,000 Rooms6,100 Hotels

Nationally & Internationally

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mission

To deliver a franchise success system of strong brands, exceptional services, vast consumer reach and size, scale and distribution that delivers guests, satisfies guests and reduces cost for hotel owners.

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VISION

To generate the highest return on investment of any hotel franchise.

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OUR PASSION IS SIMPLE:

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Strengths

-Recognition & Trust both Nationally & Internationally

-Award Winner in Customer Service

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WEAKNESSES

No direct communicationMisinformed franchise owners

WHY?WHY?Information flows from bottom up onlyInformation flows from bottom up only

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OPPORTUNITIES

Forming affiliations can lead to innovating Forming affiliations can lead to innovating and sharing ideas and sharing ideas

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THREATS

Risk of AuditingRisk of AuditingMissing DeadlinesMissing DeadlinesMisrepresentation of Choice HotelsMisrepresentation of Choice Hotels

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One-way onlyOne-way only

-New ways of communicating have not emerged-New ways of communicating have not emerged-No formal or structure sense of communication-No formal or structure sense of communication-Franchise owners are given the run-around -Franchise owners are given the run-around

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miscommunicationLack of distributed informationLack of distributed informationWorking relationships are being affectedWorking relationships are being affected

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SolutionSolution

-Incorporating a two-way communication process-Incorporating a two-way communication process-Use of a technology processes-Access to online support-Access to online support-Providing information at your fingertips -Providing information at your fingertips

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Thank you