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Workspaces for Participating Areas Summary of AMS Tiers Tier 1: Account Creations (Except SSO) Adding Affiliations Basics of adding content to workspace – checking out an area Tier 2: SSO Account Creations Hierarchy Changes Coordinator Permissions SSPs (Assessment Plan Wipe Out, All Access Mode, etc.) Cancel Reviews Troubleshooting – is it a bug? Organizational Goal Sets General Workspace Management that is not Implementation-based Tier 3: (requests come through AMS Implementation aka Susan/Emily/Mark/Steven) OA Creations – creating batches, creating the manager account Copyright © 2002-2014, Taskstream All Rights Reserved 1

AMS support tiers

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Page 1: AMS support tiers

Workspaces for Participating Areas

Summary of AMS TiersTier 1:

Account Creations (Except SSO)

Adding Affiliations

Basics of adding content to workspace – checking out an area

Tier 2:

SSO Account Creations

Hierarchy Changes

Coordinator Permissions

SSPs (Assessment Plan Wipe Out, All Access Mode, etc.)

Cancel Reviews

Troubleshooting – is it a bug?

Organizational Goal Sets

General Workspace Management that is not Implementation-based

Tier 3: (requests come through AMS Implementation aka Susan/Emily/Mark/Steven)

OA Creations – creating batches, creating the manager account

Creating AMS Sandboxes for Guest Accounts, coordinate with LAT Guest accounts if applicable

Custom Guides

Copyright © 2002-2014, Taskstream All Rights Reserved 1