CommunicationCommunication

Are you an effective communicator?Are you an effective communicator?

Ways to make yourself heardWays to make yourself heard

Forms of communicationForms of communication

speakingspeaking

:

Taking in and responding to communicationTaking in and responding to communication

Forms of communicationForms of communication

: communication without using written or spoken language: communication without using written or spoken language

: communication through the written wordcommunication through the written word

The importance of communicationThe importance of communication

Effective communication is the Effective communication is the most important social skill you can most important social skill you can develop. It allows you to negotiate,develop. It allows you to negotiate,persuade and influence opinions.persuade and influence opinions.

But it must be appropriate and But it must be appropriate and effectiveeffective

Verbal Communication

The language you use gives people The language you use gives people clues to the type of person you are.clues to the type of person you are.

What you sayWhat you say Why you say it Why you say itHow you say itHow you say itWho you say it to Who you say it to

ASPECTS OF VERBAL COMMUNICATION

Speed, clarity and loudness

Pitch and tone of voice

Hesitation, utterances and filled pauses

Open and closed questions

probes and prompts

Turn taking

Clarity of speech

• Clarity of speech refers to how precisely speech sounds are made.

• Some people have slurred speech in which different speech sounds run together and are not fully sounded.

• This makes it difficult for the listener to pick out the words.• However, some precise speakers can speak very quickly and

still be very well understood.

How can clarity be improved?

Speak slower

Volume

Volume or loudness is important

•Hands up in here if you think you talk to loud or too quietly….?

A quiet voice is much harder to follow but a very loud voice can be tiresome and irritating to listen for a long time

Pitch of voice

• Pitch refers to how high or low the voice is on a musical scale

• Young children hear high-pitched sounds better than low-pitched sounds

• Some older people have difficulty in hearing high-pitched sounds and find it easier to hear mid ranged voices

Tone of voice

• Tone can vary from – Mellow voice to a high edged, quite piercing voice.

Referring to pitch and tone, what speech would sound…

•More interesting•Dull and monotonous

Who is understanding what?

Making yourself understood Making yourself understood Canst kek a bal

Canst yed a bal

I canst, canst thou?

Can you kick a ball Can you kick a ball Can you head a ball Can you head a ball I can, can you?I can, can you?

Making yourself understood Making yourself understood Ay up me duckAy up me duck

Ar thee alrateAr thee alrate

Packin scratinPackin scratin

Un step bein mardyUn step bein mardy

Geron wi itGeron wi it

Heel sethee letter.Heel sethee letter.Hello to you Hello to you

Are you alrightAre you alright

Stop cryingStop crying

And stop being sillyAnd stop being silly

Get on with what you are doingGet on with what you are doing

I will see you later.I will see you later.

What can you do to make yourself understood and communicate effectively?

Making use of what you have at your disposal

In conversation it has been found thatIn conversation it has been found that55% is body language (posture, gestures and eye contact), 55% is body language (posture, gestures and eye contact), 38% is your tone of voice 38% is your tone of voice Only 7% is the actual words spoken.Only 7% is the actual words spoken.

Body LanguageBody Language

Body language is an important part of communication which can constitute 50% or more of what we are communicating.

If you wish to communicate well, then it makes sense to understand how you can (and cannot) use your body to say what you mean.

For each of these five people suggest For each of these five people suggest how they are feeling from their body how they are feeling from their body language.language.

What are they doing to communicate What are they doing to communicate they are feeling this way?they are feeling this way?

1122

33

44

55

• aggressive – showing physical threat• Attentive – showing interest• Bored – showing lack of interest• Protective/closed –shyness self conscious• Emotions – showing different feelings• Greetings – correct way of meeting people• Relaxed – showing you are comfortable

Messages you give out using Body Language.Messages you give out using Body Language.

For each of the examples above For each of the examples above describe body language that would describe body language that would

identify these emotionsidentify these emotions

Why does Body Language Why does Body Language matter?matter?

When you possess knowledge about body language, such as how When you possess knowledge about body language, such as how to use it and how to understand it, you can put that knowledge to to use it and how to understand it, you can put that knowledge to work throughout your daily life. Some typical examples might work throughout your daily life. Some typical examples might include:include:-

Negotiating an agreement Negotiating an agreement Interviewing for a job Interviewing for a job Showing friendship or intimacy Showing friendship or intimacy Group interactions Group interactions Conveying leadershipConveying leadership Managing employees Managing employees Dealing with disagreements Dealing with disagreements Expressing respect Expressing respect Walking with confidence to promote Walking with confidence to promote

personal safetypersonal safety

Back slang and street talkBack slang and street talk

darkdark

Heavy- Good Butters- Ugly

Jacked- Robbed

A next- Another

Blood- Brother/friend Buff- Fit/attractive

Nang- Good Creps- Trainers

sicksick badbad

TaskTaskYou and a partner need to create a small scene You and a partner need to create a small scene

It needs to communicate a message that you would like It needs to communicate a message that you would like everyone to understand.everyone to understand.

The scene needs to be presented to the rest of the group and be one

It can be a conversation, a meeting or a discussion

Remember 55%, 38%, 7% ( content of a conversation)

‘‘Listening is a very Listening is a very important part of important part of communication’communication’

‘‘You have two ears You have two ears and only one mouth and only one mouth – so you should – so you should listen twice as often listen twice as often as you speak’as you speak’

Improve your understanding when you…Improve your understanding when you…

LLink Link in – focus on the topic before the lesson begins

IIndicate Indicators – listen for the main points in the introduction

SSignal Signal words- listen for the key words.

TTake Take part – be actively involved in the session, you will retain information.

EEnquire Enquire– asking questions keeps your attention focused.

NNotes Notes- take notes-you remember more if you write it down

You also need to show you are LISTENINGLISTENING

YOUR BODY LANGUAGE CAN SHOW WHETHER YOU ARE LISTENINGYOUR BODY LANGUAGE CAN SHOW WHETHER YOU ARE LISTENING

BUT WHEN IT COMES TO BODY LANGUAGE BUT WHEN IT COMES TO BODY LANGUAGE THERE ARE SOME WHO HAVE BETTER THERE ARE SOME WHO HAVE BETTER VOCABULARIES THAN OTHERS, WHAT IS THIS VOCABULARIES THAN OTHERS, WHAT IS THIS PERSON SAYING BY HIS BODY LANGUAGE?PERSON SAYING BY HIS BODY LANGUAGE?

HAPPYHAPPY

BOREDBOREDFED UPFED UP

OR IS HE SAYING WHEN IS THIS PERSON GOING TO SHUT UP!!!OR IS HE SAYING WHEN IS THIS PERSON GOING TO SHUT UP!!!

TaskTaskYou and a partner need to create a small scene You and a partner need to create a small scene

You will present a situation where not listening to You will present a situation where not listening to something/someone has serious consequences.something/someone has serious consequences.

Why is it important to listen carefully?Why is it important to listen carefully?

TaskTaskCan you think of any situations where not listening Can you think of any situations where not listening could have serious consequences?could have serious consequences?

Why is it important to listen?Why is it important to listen?

What can you do to be an active listener?What can you do to be an active listener?