Cross-Learning & CollaborationCross-Learning & CollaborationAccentureAccenture

Poverty Reduction - Personal Development - Inspiration

SharePeople Poverty Reduction – Personal Development – Inspiration

Agenda

– Welcome & Introductions– Goals of this meeting– Your expertise areas– Challenges / drivers for improvement– Solutions– Wrap-up

SharePeople Poverty Reduction – Personal Development – Inspiration

Introduction Accenture

– Office in 200 cities around the world (52 countries)

– Active in 120 countries with 190,000 people, in The Netherlands with 2700 people

– Accenture focuses on Management Consultancy, Technology and Outsourcing

SharePeople Poverty Reduction – Personal Development – Inspiration

Introduction Bob

– 34 years old, together with Dorien, no children…(yet )

– Started my career as a professional rowing coach

– Now 5,5 years @ Accenture– Specialized in Knowledge

Management, Learning & Collaboration

– Went to India with SharePeople in March 2008

– I have never been to Kenya, Ethiopia, South Africa or Peru

– I have been to the Philippines!!

SharePeople Poverty Reduction – Personal Development – Inspiration

Goals of this meeting

• Sharing your areas of expertise and your ‘white spots’

• Exchanging experiences and ideas for collaboration and knowledge management

• Making a start with practical, online knowledge exchange

SharePeople Poverty Reduction – Personal Development – Inspiration

Your Expertise

1. ___________________________________

2. ___________________________________

3. ___________________________________

4. ___________________________________

5. ___________________________________

In what areas do you have expertise and in what areas would you like to build it?

1. ___________________________________

2. ___________________________________

3. ___________________________________

4. ___________________________________

5. ___________________________________

HAVE WANT

SharePeople Poverty Reduction – Personal Development – Inspiration

Typical ‘drivers’ for KM

• “We cannot get good people trained quickly enough”

• “Crucial knowledge is leaving our organization”

• “Our people are situated all around the world and are not working together the way they should”

• “We are not innovative enough”

• “It’s hard to find the information I need, quickly”

So, what are your challenges?

SharePeople Poverty Reduction – Personal Development – Inspiration

Let’s discuss challenges…Related to expertise, which challenges have you encountered or do you expect to encounter?

1. _________________________________________

2. _________________________________________

3. _________________________________________

4. _________________________________________

5. _________________________________________

6. _________________________________________

7. _________________________________________

8. _________________________________________

9. _________________________________________

10. _________________________________________

SharePeople Poverty Reduction – Personal Development – Inspiration

Let’s discuss solutions!

1. _________________________________________

2. _________________________________________

3. _________________________________________

4. _________________________________________

5. _________________________________________

6. _________________________________________

7. _________________________________________

8. _________________________________________

9. _________________________________________

10. _________________________________________

Which solutions would help you to do your work more effectively, more efficiently or with greater satisfaction?

SharePeople Poverty Reduction – Personal Development – Inspiration

Benefits of Collaboration

Improve task productivity

Example Value Measures

EfficiencyImproving the performance and productivity of the workforce; reduce operating costs

.

Effectiveness Improve quality, innovation of output. Increase sales, revenue, and growth

SatisfactionEnhance customer, supplier, and employee satisfaction, value perception, and loyalty

Increase Skills, Decrease Time to Proficiency

Increase Skills, Decrease Time to Proficiency

Decrease Operating Costs

Enhance Existing Revenue/ Margin

Generate New Revenue / Margin

CustomerSatisfaction

SupplierSatisfaction

EmployeeSatisfaction

Reduce information search, retrieval for Field ServiceImprove productivity of ENG users, customer service repsImproved information sharing: eng/develop, mktg, prof serv/SE

Reduced time to competency for new hires (direct sales)Reduced time to competency for new hires (PS)

Increase customer self-service, reduce inbound callsEnable mining of BD content – reduce proposal costsReduced content development costs

Reduced learning time for new hires = more, faster salesProvide Partners easy, increased access to EMC product info

Increase revenue by drive-on selling into new accountsLeverage KM environment to increase rev/margin 20/30/50

Increase customer loyalty, satisfaction scoresEnhance brand through sophisticated content targetingDeliver more tailored products and services

Decrease “cost of doing business”; information exchangeIncrease supplier loyalty and sophistication

Increase pace of strategic changeLower employee churn

Value Levers

SharePeople Poverty Reduction – Personal Development – Inspiration

Collaboration, Learning, KM

Knowledge Management

Learning 2.0

Collaboration

Task Management

Desktop Sharing

Common Workspace

Teleconferencing

Application Sharing

Blogs

Wikis

RSS-Feeds Pod-Videocating

Communities of practice

Shared CalendarOnline-Library

Presence Indicator

Virtual Meeting

High Performance Workplace

Content Management

Expert s Network

Discussion Board Post It

Tagging / Rating

Learning Management

SocialBoookmarking

OnlineTutor

Web Based Training

Simulations

YellowPages

Joint documentediting

Document and archive

management system

External Sources

ExtranetIntranet

Taxonomies

Sales Portal

TeleconferencingFacility

LMS

Graphical Search and Browse Interface

Expert Network

Sales Performance Simulations

Knowledge Integration

Innovation SolutionsNetwork

user generated Social learning

Dare2Share™Dare2Share

Messaging and IM

SharePeople Poverty Reduction – Personal Development – Inspiration

Collaboration functionalities

CONCEPT

SharePeople Poverty Reduction – Personal Development – Inspiration

Collaboration functionalitiesFeatured solution: PBWorks. (Already in use by ICCO and SharePeople)

OVERVIEW KEY FEATURES

• Wiki’s in plain English (video)

• Support Center (website PBWorks)

SharePeople Poverty Reduction – Personal Development – Inspiration

The solution in practice

• Fill out a profile

• Upload a file

• Edit a page

• Chat with another liaison

Using PBWorks for basic tasks. Let’s go to your email, accept the invitation from Maarten Boers and get started!

First, get connected to the wireless

network!(wifi-guest)

Usernames:maureen.wanjiru

jote.wakjirasindy.jackeline

doreen.februarienigest.haileregina.irene

Password: Accenture1

SharePeople Poverty Reduction – Personal Development – Inspiration

Wrapping up

• What will you take from this session?

• What questions do you still have?

• How can we improve on this part of the program?

SharePeople Poverty Reduction – Personal Development – Inspiration

Thank you!