20100701 Collaboration Share People V1 0

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  • 1. Cross-Learning & Collaboration Accenture Poverty Reduction - Personal Development - Inspiration

2. Agenda

    • Welcome & Introductions
    • Goals of this meeting
    • Your expertise areas
    • Challenges / drivers for improvement
    • Solutions
    • Wrap-up

3. Introduction Accenture

    • Office in 200 cities around the world (52 countries)
    • Active in 120 countries with 190,000 people, in The Netherlands with 2700 people
    • Accenture focuses on Management Consultancy, Technology and Outsourcing

4. Introduction Bob

    • 34 years old, together with Dorien, no children(yet )
    • Started my career as a professional rowing coach
    • Now 5,5 years @ Accenture
    • Specialized in Knowledge Management, Learning & Collaboration
    • Went to India with SharePeople in March 2008
    • I have never been to Kenya, Ethiopia, South Africa or Peru
    • I have been to the Philippines!!

5. Goals of this meeting

  • Sharing your areas of expertise and your white spots
  • Exchanging experiences and ideas for collaboration and knowledge management
  • Making a start with practical, online knowledge exchange

6. Your Expertise

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In what areas do you have expertise and in what areas would you like to build it?

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HAVE WANT 7. Typical drivers for KM

  • We cannot get good people trained quickly enough
  • Crucial knowledge is leaving our organization
  • Our people are situated all around the world and are not working together the way they should
  • We are not innovative enough
  • Its hard to find the information I need, quickly
  • So, what are your challenges?

8. Lets discuss challenges Related to expertise, which challenges have you encountered or do you expect to encounter?

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9. Lets discuss solutions!

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Which solutions would help you to do your work more effectively, more efficiently or with greater satisfaction? 10. Benefits of Collaboration Improve task productivity Example Value Measures Efficiency Improving theperformance andproductivity of theworkforce; reduce operating costs . EffectivenessImprove quality, innovation of output. Increase sales, revenue, and growth Satisfaction Enhance customer, supplier, and employee satisfaction, value perception, and loyalty Increase Skills, Decrease Time to Proficiency DecreaseOperating Costs Enhance Existing Revenue/ Margin Generate New Revenue / Margin Customer Satisfaction Supplier Satisfaction Employee Satisfaction Reduce information search, retrieval for Field Service Improve productivity of ENG users, customer service reps Improved information sharing: eng/develop, mktg, prof serv/SE Reduced time to competency for new hires (direct sales) Reduced time to competency for new hires (PS) Increase customer self-service, reduce inbound calls Enable mining of BD content reduce proposal costs Reduced content development costs Reduced learning time for new hires = more, faster sales Provide Partners easy, increased access to EMC product info Increase revenue by drive-on selling into new accounts Leverage KM environment to increase rev/margin 20/30/50 Increase customer loyalty, satisfaction scores Enhance brand through sophisticated content targeting Deliver more tailored products and services Decrease cost of doing business; information exchange Increase supplier loyalty and sophistication Increase pace of strategic change Lower employee churn Value Levers 11. Collaboration, Learning, KM 12. Collaboration functionalities CONCEPT 13. Collaboration functionalities Featured solution:PBWorks. ( Already in use by ICCO and SharePeople)

    • OVERVIEW KEY FEATURES
  • Wikis in plain English(video)
  • Support Center(website PBWorks)

14. The solution in practice

  • Fill out a profile
  • Upload a file
  • Edit a page
  • Chat with another liaison

Using PBWorks for basic tasks. Lets go to your email, accept the invitation from Maarten Boers and get started! First, get connected to the wireless network! (wifi-guest) Usernames: maureen.wanjiru jote.wakjira sindy.jackeline doreen.februarie nigest.haile regina.irene Password: Accenture1 15. Wrapping up

  • What will you take from this session?
  • What questions do you still have?
  • How can we improve on this part of the program?

16. Thank you!