Miguel McQueen Deputy Director

 

World Class Business Services

The Business Services Unit serves as a business liaison between county programs

and the business community.

Objectives• Foster regional business success• Increase job opportunities• Avert layoffs

Methods to Reach Business• Cold Call Visits• Attending Chamber Meetings• Networking Events• Social Media

Resources to Assist BusinessMatching businesses to resources

Establishing Credibility • Listen to businesses

• Operate like a sales team

• Move at speed of business

Services Offered

• Human Resources– Recruitment Assistance– Job placement – Job Fairs

• Workforce Training– On-the-Job Training– Specialized Training

Services Offered

• Layoff Aversion

– Business Surveys– Business Assistance Workshops– H.R. Hotline– Business Assistance

Consultants– Rapid Response Orientation– Work Share Program EDD

BUSINESS RETENTION AND EXPANSION SURVEY

Date

City Area

Business Name Interviewer

Address (incl. zip) Phone

BUSINESS PROFILE 1. Industry

2. How long at location?

3. Products/Services 4. Internet sales? Y or N

5. Is Business: ______ Increasing ______ Stable

______ Decreasing 6. Lease/Own? 7. Lease Expires

8. Sq

9. Do you engage in International Trade? Y or N 9a. If

yes, do

WORKFORCE 1. # of Employees this location? _____

2. Hiring

needs are: ______ Increasing ______ Stable ______ Decreasing

3. What employee skills/training are you seeking?

4. On a scale of 1-5 (5 best), rank the local workforce in terms of:

________ Quality _______ Availability

5. Are you interested in learning more about employer/employee services

or training programs? Y or N BUSINESS PLANS

1. Is your business planning to: ____ Expand ____ Remain Same ____

Downsize ____ Unsure When: __________

1a. If expanding, will you remain in your current location? Y or N 1b.

Would you like to be contacted by the Economic Development Agency for

Assistance? Y or N

Services Offered

• Business Assistance Referrals– Intervene for businesses in need– Identify appropriate resources– Introduce business to resource with a

direct point of contact

Services Offered• Labor Market Information

– Wage and salary reports– Availability of workforce– Unemployment rates

• Additional Services– WOTC– America’s Job Centers of California

Technology

• Notebooks and Smartphones

• Customer Relationship Management System

• Social Media

Streamline Services

• Eliminating “Red Tape”

• Adapt to the speed of business

• Simplifying services and resources for the business

Results Oriented

• Setting internal expectations

• Work standards

• Tracking production

• Statistics and Reports

4 NACO Awards• Subsidized Training & Employment Program

• Business Survival Workshops

• Business Consulting Layoff Aversion

• Business Services

What makes us successful?

• Visiting businesses where they are

• Developing resources• Moving at the speed of

business• Developing

relationships with businesses

For More Information Contact:

Miguel McQueen – Deputy Director(909) 387-9885

mmcqueen@wdd.sbcounty.gov