To answer

one “Where’s

My Order?” call costs

“Where’s My Order?” $18.17

of customers contact a vendor and ask the question,

$3.7510MINfor the Customer Service Agent

$3.185MINfor the Transportation Manager

$3.7510MINfor the Router

$2.29Overhead $5.20

10 Routes per day$908.60

10 Routes for 1 year

Total Per Route$90.86

5MINfor the Driver

Based on 10 stops per route

Source: RTI Research, 2013

At 100 stops per day

50%

$237,152.68