7/30/2019 Transcribe Ian
1/17
Techniques and the Process of Counseling - MC 501
Interview Plan, Objectives & Transcript
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Skills Classifications
Counselor and Client Conversation Process CommentsListening &
Influencing
Focus C
STAGE/DIMENSION 1:
Initiating the session Rapport and structuring
Function and Purpose:
To build a working alliance with the client and
to enable the client to feel comfortable with
the interviewer. Structuring may be needed to
explain the purpose of the interview.
Structuring helps keep the session on tasks
and helps inform the client of what the
counselor can and cannot do.
Commonly Used Skills:Attending behaviour to establish contact with
the client and client-observation skills to
determine appropriate method to build
rapport. Structuring often involves the
influencing skill of information giving and
instructions. Discuss informed consent and
related ethical issues.
Open question Client Serina: Ok.
Information,closed
question
Main theme Ian: I notice a few things but the things that I alreadynotice. The things that I already know and I
recognize when Ive that thoughts (Serina: Ya) But
its veryvery difficult to know that. I can say to
my self that I know it just a negative perception that
the thoughts can go away for a few days. But I still,
when is there! I cant take it. (Serina: Ok) I just
cant take it! The main thought comes with that is I
cannot fully inspirit people were not from the same
background.
Serina: How does that thought make you feel? The thought
1
7/30/2019 Transcribe Ian
2/17
Techniques and the Process of Counseling - MC 501
Interview Plan, Objectives & Transcript
Skills Classifications
Counselor and Client Conversation Process CommentsListening &
Influencing
Focus C
Question Client is that I cant feel it integrated with people not withthe same background as me and the emotion
accompany. How do you feel when that thought
comes?
Ian: I slighted agree but call were sometime that just
non-emotion.
Information
giving
Serina: What does your part as the past four weeks being
like feel?
Ian: The main thing was my job keep going up and
down. Because I found out they wont let me go
because I dont have a visa but then I thought Im
was going to stay with my uncle who responsiblewith my wages then my uncle found out how badly
they treated me here.
So, hes said he wants me to do something more
seasonable and wont respond me to stay here. So,
Im going to living again and then I got something
to solve with the unitsecs, which they were pay me
to stay here for few more months.
(Serina: Ya) Ya. (Serina: Oh, but still without a
visa!) Ya, Krash Pads was not paying me this
month but then I say that enough to volunteer mefor a few months.
Serina: Okay, How is that being? I heart that you got some
support from your family here?
Ian: A bit, ya. (Serina: Ya) but that not they really dont.
They like what they doing and which why they find
supporting then the more that they found out more
the way NGO treated me. They just dont want
me here anymore.
Serina: Means here, means is here in this organisation?
(Ian: Ya) Okay, but you want to be here?
2
7/30/2019 Transcribe Ian
3/17
Techniques and the Process of Counseling - MC 501
Interview Plan, Objectives & Transcript
Skills Classifications
Counselor and Client Conversation Process CommentsListening &
Influencing
Focus C
Question Client Ian: I want to be here because of the kids. (Serina:Okay) But I cant understand what they saying like
fact my first pay cheque was delayed by 10 weeks
and my claim that I spent over RM1,000 over to the
kids and all my claim has been dismiss and they
promise me a visa and never made the application.
(laugh) just a number of things, yeah. I worked 6
sometimes 7 days a weeks for 12 to 13 hours shift.
So, my family dont want me to continue here and
tomorrow is going to be my first stop day for a few
weeks.
Serina: So, how does that feel this up and down?
Ian: I dont want too kind of admit the feeling so, okaythat it! Ive to leave the kids but at the same time I
do have to accept that it just impossible to stay. So,
Im going to spending every my last day to be
staying here as long as I can and going back home.
Serina: Okay. So, the intention is to stay here as long as
you can? (Ian: emm) Ya, how long do you being
handling this?
Ian: Ok. (Serina: Ok) The thought being living with the
kids very upsetting and everything else is pretty
much ok.
Serina: Did anything happen this past four weeks and that
is important that you want to talk about?Ian: Not one thing.
Serina: Ok. So, what you want to put in agenda today?
Ian: Identity field I dont thing really cover at the last
time. (Serina: Ok) We talk well on everything and
(laugh) I guess we need to address again my status
ran away and go here and do that.
You know! Having countless a life that is more
intensely in a person. I mean this work very...very
intense and I really want to start again. I really want
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7/30/2019 Transcribe Ian
4/17
Techniques and the Process of Counseling - MC 501
Interview Plan, Objectives & Transcript
Skills Classifications
Counselor and Client Conversation Process CommentsListening &
Influencing
Focus C
to go to the Africa or to the Cambodia after this todo the same work. After I go home to my family
and to run off again.
Serina: Okay. What I hear is that you mention that there
are two things that you would like to talk about.
The first one is the identity and you mention that
we veer off. You remember that we veer off. We
talk about other things. What was that the other
things we talk about?
Ian: We veer on talking more about the reflect that Ive
to go back to when I was a younger. Anything bad
happen or someone to figure out very quickly and
go back to that state.Serina: So, you dont want to talk about your past. Is that
wants are you saying?
Ian:
No, I do but not now I want to talk about more to
be myself. What is my intention rather than that one
particular thing is which is reflect to get very like
we just said, agree and dont want facilitate.
Serina Okay, you want to talk about now! Your identity
now! (Ian: Emm) Ya, okay. Than you also mention
the second one is that having to leave life one in
intent paste (Ian: Emm) compare to other people.
(Ian: Ya) Ya, you want to talk about that too.
Which one do you want to put priority? (Ian: Thepaste) Ya, okay. What would you like to tell me
about this?
Ian: The same fear I had before that where Ive to stop
and where to settle down to get married and have
kids because I just need and kids need some kind of
look and big things to do. I cant accept that the
whole world out there. I just suppose to stay one
other place. That all have amazing things around
me. I suppose to close my eye and I dont want to
pretend there are hundred thousand refugee
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7/30/2019 Transcribe Ian
5/17
Techniques and the Process of Counseling - MC 501
Interview Plan, Objectives & Transcript
Skills Classifications
Counselor and Client Conversation Process CommentsListening &
Influencing
Focus C
children. I dont want to pretend child refugee.
I dont want to think and you know that is progress
cape, huge mountain while we are different
cultures. I dont want to pretend that something that
you read in the magazine. Youve to be there to be
experience. I dont want to ignore and I dont want
to die, as I know so many amazing things I decided
to show off. If I look at the Cambodian that I really
interested and what is the point going back to
things that Ive done before just a vacation and
reading the magazine. Where the Cambodian to
live!Serina: By you saying that by settling down! Getting
married! You not able to discover life. Is that what!
Ian: Is more to d o, I think w e h ave to b e m ore
responsibility having kid. (Serina: Okay) Im sure if
I could get married if I could popping place to place
interval someway else and to start off place to
place. But if I got kid I dont want to do that to
them because I know people who grow up like that
and its really unsure. They dont like fact and they
dont have specifically to go (Serina: Okay) So,
soon if I got kid I want to make sure myself for at
least 20 years in one place.Serina: When would you like to have a kid?
Ian: When I would like (laugh) to be today! (Serina: Ya)
When it will be right and I feel I want to throw
responsible enough and that is a proper. Its home
for them and mum for them. There is who
definitely going to stay in one place. The decision
why I want to have a kid whether they were not
born. When the kid want me like this perfect
position. Not perfect that was not exist! In the right
position to have a child.
5
7/30/2019 Transcribe Ian
6/17
Techniques and the Process of Counseling - MC 501
Interview Plan, Objectives & Transcript
Skills Classifications
Counselor and Client Conversation Process CommentsListening &
Influencing
Focus C
Serina: So, you want the best for this child. Ya. (Ian: Emm)Maybe something to think what you didnt get
anyway. (Ian: Emm) Rather you got it from the
different people. Ya. (Ian: Emm) When do you
think this probably at one age? You think by this
age I would like to see myself.
Ian: I want to accept the whole world do some out of the
window. Someone that you cant actual beat. I
dont know. I want to spend at least a few more
years to stay in the world before I give up on it.
Serina: Ok, probably how many years?
Ian: Definitely before Im 30.
Serina: Definitely before you 30 you were loved to have akid. (Ian: or by 30) By 30 (Ian: Ya) Okay, that is
easier to visualise. (Ian: Emmh) When you have a
number and you have now, right! So, now you are
26. (Ian: 25) or 25. (Ian: Ya) Okay, do you think is
possible to do the things that you loved to do and
not? Do you think you would unable you to do
that! To do the things that you were loved to do.
Youre not being re frame by, you know! You need
to careful your child and let them have a stable
place to grow up. (Ian: Ya) You think 5 years
would be enough for you to saver?
Ian: Possibly but then I sti ll have a fear that I wouldreach that age I become for those people who spent
whole life talking about what they did in the past.
(Serina: Emmh) You said what you do now! Ive
anything to say. What you hope to do in the future.
Ive nothing to say. (Serina: Emm)
Serina: What you trying to say is that at 30. Youre still
feel that you have not done whatever that you set to
do when you are 25. Is that what you saying?
Ian: Yes, possible too. Do what I hope to do. I mean I
want to see there is whole planet, you know!
6
7/30/2019 Transcribe Ian
7/17
Techniques and the Process of Counseling - MC 501
Interview Plan, Objectives & Transcript
Skills Classifications
Counselor and Client Conversation Process CommentsListening &
Influencing
Focus C
Difference cultures; difference peoples; differenceamazing things to see; difference clothes;
difference foods and there is amazing huge
mountain. You know! And that faster if you lived
in the city. I loved to live in the small village for a
year also. To figure out how do you get clean
water? How do you hunt the animal? How do you
scan something? How do you make your own
cloth?
Serina: I asked this question because you said that you
want to settle down and be married and have kid.
You think that, correct me if Im wrong by doing
this it might cause you to show off so manyamazing things that you would loved to do. (Ian:
Emmh)
So, I ask you when is this? When would you like to
get married? You said more importantly is the kid
for giving the kid with a stable, you know! Or
staying at a place. (Ian: Emmh) and you said by 30.
So, I said is ok that gives you 5 years. Okay, 5
years to do those many amazing things that you
think that you would like to able to experience,
right! Than you mention This part Im not sure
whether I got you right! You mention that youwould be worried by 30 Im still have not done. Is
that what youre saying? The things that
Ian: Is not about kind of taking off what I want to do.
(Serina: Ok) Is more making sure that I dont do
work so many people do it just waste! Even youve,
when you try to comprehending, the autonomic
level; mental and physical level; spiritual level and
understand its really for at lease a slight grass.
What is mean by life!
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7/30/2019 Transcribe Ian
8/17
Techniques and the Process of Counseling - MC 501
Interview Plan, Objectives & Transcript
Skills Classifications
Counselor and Client Conversation Process CommentsListening &
Influencing
Focus C
You know is really ort to connective representationsanctuary perception of this strange atomizer and
you want to push as much as you can and
understand what that is! And then also you. So, that
is from one perspective. So, I want to push my
mind as far as I can to understand that. So, I can
still do that! whatever I am. But then, you know!
That being giving so much for me to see and try to
understand and enjoy and never everever cant
understand anything if you dont work hard to
understand if its impossible or the opposite. So,
you never to get to understand your own believing
god, you know! if you nor really push! Try! Tofigure it out away which that cant exist or if you
try to understand your mind and fix. You never
gone through understand your own culture if
youve not left in the other culture.
You never get your own language if you dont learn
the languages. So, is all there! Is not. You know!
People who waste they entire life saying stupid
thing likes. I wish I gone to India and we like 56
years old. What hell I buying a plane ticket! You
know! I wish people that where they told me when
I got back to UK. Youre so luck lived in Japan andyoure so lucky to get lived in Malaysia. Who know
that it your opportunity to go to Japan which
anyone in the country can apply for. So, I did! I
went to Malaysia because I worked in the pub for a
few months to save for a plane ticket. I just when
and I work for free! And buy my cloth by my own
but it was I want it like to be, I think!
A lot of people waste they life thinking that
thinking what they want to do, are impossible! And
8
7/30/2019 Transcribe Ian
9/17
Techniques and the Process of Counseling - MC 501
Interview Plan, Objectives & Transcript
Skills Classifications
Counselor and Client Conversation Process CommentsListening &
Influencing
Focus C
yet, there are so basic and they spent they wholelife just making sure they safe and secure and
comfortable and that is it. So, they want to make
sure they house in the secure area. They want to
make sure the bank account, you know! Has a right
number but it just a number doesnt mean anything.
They actually just are hoping that they can die
without overdraft. And that it! The leave they
whole life just die without the overdraft.
Serina: Is that okay if that is they choice? Its okay with
you.
Ian: Ya, is fine if they choice but I cant accept that.
Serina: HaaaIan: I dont want to do that. If, they happy to do that.
Ill be jealous if people who have with perception
they can have a simple life, you know! Im very
jealous with people who have big smile in they
face, live in the same place for the whole life and
work with the same job for the whole life. In my
explanation they missed out so much but that is not
how they received it. They still very happy and
comfortable. But I.
Serina: That not what you want?
Ian: Ya, I cant do that.
Serina: Okay.Ian: I dont see myself any points accept things that, you
know! The one wonderful thing in the world. It just
there to be thought about rather then experience.
Serina: And what these cause to you?
Ian: It causes me to go to Japan that I didnt know
anyone! They language! It causes me I go to
Malaysia work with the refugee. I come to work
here help the kids, you know! Is giving me so many
amazing things but its taking away from me the
9
7/30/2019 Transcribe Ian
10/17
Techniques and the Process of Counseling - MC 501
Interview Plan, Objectives & Transcript
Skills Classifications
Counselor and Client Conversation Process CommentsListening &
Influencing
Focus C
thing and the people take its not important.Serina: But, is that important to you?
Ian: No, I dont want to become a bore. I dont want to
change my perspective on life and be like that! I
start to think. I found in one place ignoring how
amazing world its and just close my eye put my
hand. If I relay in one point I just want to have
farewell with the kids. I just need to make sure Ive
bank account before I die and what I left them I just
left them a big money. That it! It will be much
better if I could get them to understand things.
Think about thing to interpreted thing. You know!
A lot of people who grow up with prejudice
because they parent dont push them to think. The
parent them self dont want to expose to other
things but if my kid that I raise. I explain to them
about the culture and I explain them about why!
You know! That might be very basic thing how to
except people from other culture. The one who do
the same thing. So, if they dont think about other
person is stupid and they understand if they come
from difference culture now. That is the reason!
(Serina: Emm) Than force them to look to them self
and the culture actually realise. Someone believes itjust from culture. Someone believes it just from
god. Someone who believes is more to person;
someone who believes will come from me or mum.
Someone who believes they were down come from
chemical organisation something like that brand.
They will acknowledge why they born. They will
pick up them self to understand the world around
can treat hem. They can contribute to the world or
they just be relevant with financial of secure.
Serina: So, what I understand is that you see this maybe its
10
7/30/2019 Transcribe Ian
11/17
Techniques and the Process of Counseling - MC 501
Interview Plan, Objectives & Transcript
Skills Classifications
Counselor and Client Conversation Process CommentsListening &
Influencing
Focus C
exciting. Im not sure. Your excited about conveyyour values to your child but at the same time you
want whether having a child or children will stop
you from (Ian: Emm) going after what, you know!
What you think, what you want for yourself?
Which mean not for other people want for them
self, Right! So, youve other people something
similar and have a lot of money. That is not you
want a life to saver as much as possible but I also
want a family were having a family stop me from
doing what I want to do.
Ian: Because I think for development and personal
securities you need that ability for your realty life.You cant be move around if youre too young but
when you grow up you were realise at least youve
an idea. What is world actually is? You get so drag
down depress. So, many people, you know! The
most important thing to them will be a new episode.
I mean I cant acquit reality to genuine perception.
Is almost for those, I just want to shake people
wake them up because its even this life when you
really try to think about it. Its ridiculous frustrating
because you got materialistic and you cant really
enjoyed. You know! Youve, what the hell is this!
This weird symbol! But the universally canunderstood. Can anyone explain that? Im not
saying that mistakenly amazing things but I mean
the logically that anyone know how the languages
start it? Why weve to use the roman? Why is 26
letters? Who first created it? Why is still used
today? What is roman separated with the bridge of
British empire? Read further, maybe that is the one
easy thing to start! To think about physiologically.
Why it is! We can rely this particular character!
Who bring it up for this particular character? And
11
7/30/2019 Transcribe Ian
12/17
Techniques and the Process of Counseling - MC 501
Interview Plan, Objectives & Transcript
Skills Classifications
Counselor and Client Conversation Process CommentsListening &
Influencing
Focus C
thought its work and then from there you can see,what its? Can I borrow your pen and paper?
(Serina: Sure)
Why is that the human brain, why to do thing like
this? (drawing) If I draw this two shape one of them
calls pablabla and one of them calls kitka
which one of these two like to be hold pablabla?
Serina: That one? (Ian: Not that one, kitka right!) Yeah.
Ian: So, why is that? Do you actually know!
Serina: Maybe because of my, I dont know! Maybe
because my association with febelum Maybe it
show it has know ages likes kehkeh as an H
maybe! Its because of that, I dont know.Ian: So, you can xxx. Is that makes sense!
Serina: To me yeah! (Ian: really!) Yeah! Yeah!
Ian: So, curve means an H and fleh is no H
Serina Yeah! Is like a word, when you say sepouse is
sepooous. When you say cagat is chek. So
for me yeah. The word said a
Ian: So, you can go there. (Serina: Emm) You go there
and then Im going to ask again..
Serina: Oh, no! Because Im sick. Ive less understanding
of that.
Ian: But then its a brain and interpreting that. We all
have a brain and understanding things like this.(show something to serina) You know! It starts
with the santuary perception than that is the thing
like letters were talking. We understand and thing
like this which very similar with most of people.
Most of people were said peblabla and kitka
(Serina: Emm) but it just a collection of try to
understand the human brain system that everyone
has. Everyone used it and is yet advance to do so
many things but not advance enough to understand
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7/30/2019 Transcribe Ian
13/17
Techniques and the Process of Counseling - MC 501
Interview Plan, Objectives & Transcript
Skills Classifications
Counselor and Client Conversation Process CommentsListening &
Influencing
Focus C
that itself. You know what is collection of? (laugh)Particle items, electrical part and verifying
chemical going round here and there and than some
how it can think unconscious. You can feel. Like
here obviously I cant feel it anything and not
actually feel anything here. (Serina: Emm) but the
signal being sending to my brain telling me its
here. So, than youve to think if the brain can
convince you a feeling but is not already there.
What else can convince your? And that you look at
what the world really is. Like with you must use
your partly illusion it have to do with colour. So,
you see like a cube and there will orange on there,brown down there and then if you take other colour
you can see actually there is the same colour.
Serina: Oh! I dont see that one! (Ian: Okay) Ya.
Ian: And than its lot a lot like that to show the brain
learn sensitively perception as well. (Serina: Emm)
So, is not. For example: This book is orange like I
thought. (Serina: Emm) And weve surrounded by
colour it might look like brown.
Serina: Oh! Really.
Ian: If there is around by difference colour it might look
like yellow. (Serina: Okay) Emm, and the most
famous one. Not famous but orange and brown butI saw the amazing cube their surrounded by colour
look like bright blue and bright yellow. (Serina:
Okay) because the brain learn everything is around
it.
STAGE/DIMENSION 2:
Gathering Data Drawing out stories, concerns,
problems or issues (Whats your concern? What
are your strength and resources?)
Function and Purpose:
To find out why the client has come to the
interview and listen to the story. Skillful
problem definition will help avoid aimless
topic jumping and give the interview purpose
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7/30/2019 Transcribe Ian
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Techniques and the Process of Counseling - MC 501
Interview Plan, Objectives & Transcript
Skills Classifications
Counselor and Client Conversation Process CommentsListening &
Influencing
Focus C
and direction. It also helps to identify clearlypositive strengths of the client.
Commonly Used Skills:
Most common are the attending skills,
especially the basic listening sequence. Other
skills may be used as necessary. If problems
arent clear, you may need more influencing
skills. The positive asset search often reveals
capabilities in the client that are useful in
problem resolution.
Open question Client
Client, problem
STAGE/DIMENSION 3:
Mutual goal setting (What do you want to
happen?)
Function and Purpose:
To find out the ideal world of the client. How
would the client like to be? How would things
be if the problems were solved? This stage is
important in that it enables the interviewer to
know what the client wants. The desired
direction of the client and counselor should be
reasonably harmonious.
Commonly Used Skills:
Most common are the attending skills,
especially the basic listening sequence. If
outcome is still unclear, more influencing
skills may be helpful. With some clients, this
phase should often precede Stage 2. Solution-
oriented interviewing and counselling
(Chapter 14 Integrating Microskills with
Theory) gives central attention to this
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7/30/2019 Transcribe Ian
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Techniques and the Process of Counseling - MC 501
Interview Plan, Objectives & Transcript
Skills Classifications
Counselor and Client Conversation Process CommentsListening &
Influencing
Focus C
dimesion.
Open question Main theme
Client, problem,
others
STAGE/DIMENSION 4:
Working Exploring alternatives, confronting
client incongruities and conflict, restoring (What
are we going to do about it?)
Function and Purpose:
To work towards resolution of the clients
issue, this may involve the creative problem-
solving model of generating alternatives and
deciding among those alternatives. It also mayinvolve lengthy exploration of personal
dynamics. This stage of the interview may be
the longest.
Commonly Used Skills:
May begin with a summary of the major
discrepancies. Depending on the issue and
theory of the interviewer, more influencing
skills (discussed in Chapter 12 Influencing
Skills 6 Strategies for Change) may be
expected. Listening skill provided balance.
Confrontation,
checkout
Client, problem C
STAGE/DIMENSION 5:
Terminating Generalising and acting on new
stories (Will you do it?)
Function and Purpose:
To facilitate changes in thoughts, feelings and
behaviours in the clients daily life. Many
clients go through an interview and then do
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Techniques and the Process of Counseling - MC 501
Interview Plan, Objectives & Transcript
Skills Classifications
Counselor and Client Conversation Process CommentsListening &
Influencing
Focus C
nothing to change behaviour, remaining thesame as when they came in.
Commonly Used Skills:
Influencing skills, such as directives and
information/explanation, are particularly
important. Attending skills used to check out
clients understanding of importance of
generalising interview learning to daily life.
Summary Client, problem
Client, problem
Encourager Client
Client, problem
Feedback,
directive
Client, problem
Client, others,
problem
Directive,Information
giving
Client, problem
Client, problem
Feedback Client, problem
Client
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Techniques and the Process of Counseling - MC 501
Interview Plan, Objectives & Transcript
Skills Classifications
Counselor and Client Conversation Process CommentsListening &
Influencing
Focus C
Reframe Client
Client
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