This would be a headline
Sparking Innovation Through Health Care Information Technology
Becker’s Hospital Review Annual MeetingMay 16, 2014
Access Community Health Network:Who We Are
• One of largest networks of federally-qualified health centers in the nation• 35 Joint Commission-accredited health centers
throughout Chicago and neighboring suburbs• Serving more than 175,000 low-income individuals and
families, including 45,000 uninsured patients• Obtaining NCQA Patient-Centered Medical Home
certification.• Largest private provider of Medicaid primary care in Illinois;
forming HealthCura, an Accountable Care Entity (ACE)
Our Mission
The mission of ACCESS is to provide outstanding preventive and primary
health care, accessible to all in their own communities.
Access Community Health Network IT
HIEEngines
Hospital Partner
Nursing Homes/ Group Homes/Senior Living
Reference Labs
Pharmacies
Continuity of Care Document
Home Medical Devices
WEB ACCESS
Patients
Community Provider Partners
Managed Care PortalACE EHR(Care Guidelines,Care plans, documentation)
ACE Managed Care(UM,Case Mgmt,Claims)
ACE Care Management(At Risk Care & Disease Mgmt)
ACE Access Services (Call Center, Triage)
ACE Member ServicesEnrollment Benefits Mgmt, Customer
Service)
ACE EPIC
ACE & ACCESS EHR(Longitudinal Medical Record)
ACCESS Care Management(Care plans, Wellness and Chronic Care Follow-
up)
ACCESS Patient Management (Scheduling,Registration, Call Center)
ACCESS Patient Engagement(MyChart, MyChart Phone App)
ACCESS PCP EPIC
ACE Patient Engagement(MyChart, MyChart Phone App)
ACCESS EHR(Care Guidelines, Care plans,
Documentation)
ACE & ACCESS Data Warehouse(Analytics and Population Reporting Tools )
Managed Care Provider Portal(Plan Link)
ACE EPIC PORTALS
Community/Affiliate EHR Portal(EpicCare Link)
Patient Portal(MyChart, MyChart App)
ACE EPIC
EPIC Portal Tools
Behavioral Health
ACCESS HEALTH ITDATA SHARING
Our Electronic Health Record
Our Patient Portal
Our Community Partner Portal
Our Journey Began With A Rental
We Sometimes Got Stuck Along The Way.
…And Now, Our System is Built to Last.
Level 5 Leadership:What It Took
• The mission, the organization, the work• Humility and professional will• Course corrections along the way• Ability to embrace change
Get Your Team Assembled First
… All Controlled By The Right Pit Crew Leader
From Rental to Race Car
Need to Confront the Brutal Facts
• There’s always the first race
• Every detail checked – safety first
• Need dry runs before the race
• Leverage time between races
The Hedgehog Concept
• Keep it simple• Tell a story• Know your audience• Under the radar
Develop a Culture of Discipline
• Same uniform• Laser Precision • Performance Improvement
Technology Accelerators
• Even the best car cannot run alone.
• Race cannot be won without a good team.
• Teamwork only accelerates greatness.
The Flywheel and The Doom
• Keep momentum despite course corrections
• Performance will exceed expectations.
Thank You
For More Information:
Donna ThompsonChief Executive [email protected]
Julie BonelloChief Information [email protected]