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Sparking Innovation Through Health Care Information Technology

Becker’s Hospital Review Annual MeetingMay 16, 2014

Access Community Health Network:Who We Are

• One of largest networks of federally-qualified health centers in the nation• 35 Joint Commission-accredited health centers

throughout Chicago and neighboring suburbs• Serving more than 175,000 low-income individuals and

families, including 45,000 uninsured patients• Obtaining NCQA Patient-Centered Medical Home

certification.• Largest private provider of Medicaid primary care in Illinois;

forming HealthCura, an Accountable Care Entity (ACE)

Our Mission

The mission of ACCESS is to provide outstanding preventive and primary

health care, accessible to all in their own communities.

Access Community Health Network IT

HIEEngines

Hospital Partner

Nursing Homes/ Group Homes/Senior Living

Reference Labs

Pharmacies

Continuity of Care Document

Home Medical Devices

WEB ACCESS

Patients

Community Provider Partners

Managed Care PortalACE EHR(Care Guidelines,Care plans, documentation)

ACE Managed Care(UM,Case Mgmt,Claims)

ACE Care Management(At Risk Care & Disease Mgmt)

ACE Access Services (Call Center, Triage)

ACE Member ServicesEnrollment Benefits Mgmt, Customer

Service)

ACE EPIC

ACE & ACCESS EHR(Longitudinal Medical Record)

ACCESS Care Management(Care plans, Wellness and Chronic Care Follow-

up)

ACCESS Patient Management (Scheduling,Registration, Call Center)

ACCESS Patient Engagement(MyChart, MyChart Phone App)

ACCESS PCP EPIC

ACE Patient Engagement(MyChart, MyChart Phone App)

ACCESS EHR(Care Guidelines, Care plans,

Documentation)

ACE & ACCESS Data Warehouse(Analytics and Population Reporting Tools )

Managed Care Provider Portal(Plan Link)

ACE EPIC PORTALS

Community/Affiliate EHR Portal(EpicCare Link)

Patient Portal(MyChart, MyChart App)

ACE EPIC

EPIC Portal Tools

Behavioral Health

ACCESS HEALTH ITDATA SHARING

Our Electronic Health Record

Our Patient Portal

Our Community Partner Portal

Our Journey Began With A Rental

We Sometimes Got Stuck Along The Way.

…And Now, Our System is Built to Last.

Level 5 Leadership:What It Took

• The mission, the organization, the work• Humility and professional will• Course corrections along the way• Ability to embrace change

Get Your Team Assembled First

… All Controlled By The Right Pit Crew Leader

From Rental to Race Car

Need to Confront the Brutal Facts

• There’s always the first race

• Every detail checked – safety first

• Need dry runs before the race

• Leverage time between races

The Hedgehog Concept

• Keep it simple• Tell a story• Know your audience• Under the radar

Develop a Culture of Discipline

• Same uniform• Laser Precision • Performance Improvement

Technology Accelerators

• Even the best car cannot run alone.

• Race cannot be won without a good team.

• Teamwork only accelerates greatness.

The Flywheel and The Doom

• Keep momentum despite course corrections

• Performance will exceed expectations.

Thank You

For More Information:

Donna ThompsonChief Executive OfficerDonna.Thompson@accesscommunityhealth.net312.526.2051

Julie BonelloChief Information OfficerJulie.Bonello@accesscommunityhealth.net312.526.2208