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Teamwork & Leadership

Chapter 14

Cooperative Ed 2

Chapter 14.1: Teamwork

• Explain how teamwork benefits both team members and businesses

• Describe the steps involved in team planning

• Identify common obstacles to team success

• Define total quality management and discuss its effect on workers

• JOURNAL: List 3 ways your family practices teamwork.


• Business is moving from boss-worker relationships to teamwork-oriented environments

• Allows employees to share the responsibilities and the rewards of their efforts.

• MANAGED TEAMS – manager sets responsibilities and oversees work

• SELF-DIRECTED TEAMS – team sets goals and ways to reach them without supervision

Chapter 14.1: Teamwork• Benefits to Businesses of Having Teams

• Teams are more productive than employees who work separately

• Improved quality & customer service• Increased employee morale• Fewer layers of management

• Benefits to Employees of Having Teams• Greater job satisfaction• Improved self-esteem• Better communication

• ***Self-starter - working without having to be told what to do (– trait important to function in a team – )


Chapter 14.1: Teamwork• Team Planning – setting goals, assigning roles and

communicating regularly to create a successful project

• Create a Mission Statement• EX: Volkswagen’s mission statement is “to provide an

economical means of private transportation?

• Set your Goals AND Due Dates• SHORT TERM GOALS – • MEDIUM TERM GOALS –• LONG TERM GOALS –

• Assign Roles & Duties• FACILITATOR – leader (especially needed on self-

directed teams)

Chapter 14.1: Teamwork• TEAMWORK OBSTACLES

• Unclear goals• Misunderstandings about authority• Confusion about job performance• Competitiveness among various team members• Resentment at lack of individual recognition• Reduced effort by individuals on the team

• FIXING OBSTACLES• Define goals clearly• Take action promptly• Keep communicating!


• What Makes A Valuable Team Member?

• Make the team’s goals your top priority• Listen actively and offer suggestions in meetings• Continue to communicate outside of meetings• Follow up on what you’ve been assigned to do• Resolve conflicts with team members. Show

respect• Try to inspire other employees to get involved


• Total Quality Management (TQM)

• Also considered the “quality movement”• Goal: to continually improve product quality and customer

satisfaction• Quality comes first at every stage of the business process• Every worker at every stage is challenged to find ways to

improve the quality of the product TO IMPROVE CUSTOMER SATISFACTION

• CUSTOMER is defined as anyone who receives the results of your work. (can be a coworker, outside customer, etc)


Chapter 14.2: Leadership• JOURNAL: What qualities do your favorite teacher or coach

and the President of the United States have in common?

• Objectives:• List the qualities of a good leader and compare

leadership styles• Describe the characteristics of an effective supervisor• Describe procedures commonly used in leading formal

meetings

Chapter 14.2: Leadership• No person is born with every quality required for leadership

• LEADERSHIP STYLE – How you behave when you are in charge of others employees.

• 4 Basic Leadership Styles

• Directing – giving others specific instructions and closely supervising tasks

• Coaching – closely supervising but also explaining decisions & asking for suggestions

• Supporting – Sharing decision-making responsibility and encouraging independent completion of tasks

• Delegating – Turning over responsibility for decision making and completion of tasks

• The most effective leaders will combine these styles!

Chapter 14.2: LeadershipHow To Lead A Meeting: Parliamentary Procedure

• Parliamentary Procedure is also called Robert’s Rules of Order

• Created in 16th century England to keep order in Parliament (similar to the U.S. Congress)

• GOALS OF THIS FORMATFormal, purposeful and organized meeting

• Justice & Courtesy

• One Thing At a Time!

• Rule of majority

• Rights of the minority included

Chapter 14.2: LeadershipHow To Lead A Meeting: Parliamentary Procedure

• AGENDA – list of topics drawn up beforehand to be discussed at the meeting

• Usually includes a reading of the “minutes” of the previous meeting

• MINUTES – written summary of the last meeting

• UNFINISHED BUSINESS – topics from the last meeting that were not discussed or not completed

• Meetings are typically run by the CHAIR (leader)

Chapter 14.2: LeadershipSTEP 1: Call To Order

Chair: “The meeting will now come to order”

STEP 2: Minutes

Chair: “The secretary will now read the minutes of the last meeting”

Minutes are read

Chair: Are there any corrections to the minutes?

Corrections are suggested without motion or vote

Chair: If there are no (further) corrections, the minutes stand as approved and read.

Chapter 14.2: LeadershipSTEP 3: Reports

Chair: We will now have the report of the…..(officer, committee chair, etc)

Report(s) read

STEP 4: Unfinished Business

Chair: Is there any unfinished business?

Action is completed on any business not settled when last meeting was adjourned.

STEP 5: New Business (usually following agenda)

Chair: Is there any new business?

Each new motion (item) is discussed and settled before another motion is proposed

Chapter 14.2: LeadershipSTEP 6: Announcements

Chair: Are there any announcements?

Announcements are read

STEP 7: Adjournment

Chair: If there is no further business, the meeting will be adjourned

Chapter 14.2: LeadershipThe normal life cycle of a main motion is:A member seeks permission to speak by standing and saying, “Mr.

President” (Mr./Madam <title>/chairman).

The chair recognizes the member, giving them the floor (permission to speak).

The member will “move that (the organization does something).”

Another member seconds the motion: “I second it,” without recognition or rising.

The chair states the motion for all to hear. The members debate the motion, speaking for or against it

The chair puts the question on adopting the motion to a vote.

E.g., all in favor say “aye”; all opposed say “no.”

The chair announces the vote result.

E.g., the “ayes” have it, the motion is adopted, and we will (what the motion said to do).