Download ppt - Team Leadership

Uniface Delivery GroupTeam Leadership

Arjen van VlietSenior Uniface Consultant

• About me• Fulfilling the role• Growing the role

Objectives

• Aspirations• Add value to the Dutch SDG organisation• Add management skills to my professional experience

• Key attributes• ‘Above average’ communicator, social skills• Pro active attitude

• Experience & achievements• Almost 20 years of working as a consultant• Almost 15 years of working with Uniface• Almost 10 years of working with / for the Compuware organization

About Me

Fulfilling the roleDelivery

• Deliver excellent service• …while increasing profitability• …and offer satisfaction on the job

3 kinds of client work:

• ‘Brains’ projects• ‘Grey hair’ projects• ‘Procedure’ projects



versus



Linking the 3 goals

Fulfilling the rolePeople management

Origin of the word ‘manager

• Lies in the French horse riding sports• ‘Le soigneur d ún champion’

(The trainer of a champion)• The manager provides ideal conditions for the

champion horse to achieve optimal performance

Managing is providing conditions through which employees can optimally make use of their qualities to achieve pursued results


Stereotyping the typical consultant (1)• Gets bored easily• Hates doing repetitive sorts of work• Always likes to seek out new challenges• Keyword: driven


Stereotyping the typical consultant (2)• Needs to constantly test his/her skills against

unfamiliair problems with uncertain probability of succes

• Prime example of ‘The Imposter Syndrome’(= “We have found you out. You’ve been faking it all these years”)



How to motivate these professionals?



Career lessons for consultants:1. Continual professional development is a lifelong requirement, not an option

2. Career health is not dependent on the volume of business you do, but the type of work you do and who you do it for

3. Don’t put your career building in other people’s hands “asset milking”

4. Take charge of your own practice development activities (marketing and selling) “asset building”

5. What the firm “ask you to do” will not automatically always be the right thing to build your asset. Keep a balance between “milking” and “building”

6. Invest in marketing to existing clients: their new business promotes both your skill asset and your client relationship asset

Fulfilling the roleSales Support



Can we…..• Develop an innovative approach to hiring• Train our people better than the competition• Develop innovative methodologies for handling our matters • Build our firmwide expertise better• Organize and specialize our people better• Listen to the market better• Invest in research an development on client issues

?

Growing the roleExceeding Expectations

Moving towards an international SDG“Making the network work”

1. Investigate available skills, past projects2. Reward consultants for international

assignments3. Reward local offices for lending out or

referring client work to other offices

Growing the roleExceeding Expectations

Questions? Discussion?