Step 1: Sense Sound (what was said)
Step 2: Interpret (what was meant)
Step 3: Examine (how it relates to you)
Step 4: Respond (appropriately)
A. To understand (information)
B. To provide support (interpersonal relations)
C. To analyze (persuasion)
A. External Distractions
B. Internal distractions
C. DESIRE to Talk
D. Personal Biases
E. Conflicting Demands
••Stay Tuned InStay Tuned In
••Read NonverbalsRead Nonverbals
••Be PreparedBe Prepared
••Avoid Avoid DistractionsDistractions
••Apply Ideas to SelfApply Ideas to Self
••Take notesTake notes
••Write It DownWrite It Down
••Check Out What Check Out What you Hearyou Hear
••Ask QuestionsAsk Questions
Self ConceptSelf Concept DEFINITION:DEFINITION:
all beliefs and concepts you have all beliefs and concepts you have about yourselfabout yourself
1.1. Human NeedsHuman Needs
2.2. BehaviorBehavior
3.3. Information Information
from Othersfrom Others
Self ConceptSelf Concept DEFINITION:DEFINITION:
all beliefs and concepts you have all beliefs and concepts you have about yourselfabout yourself
Basic NeedsBasic Needs
Security
Self actualization
Social Needs
Self EsteemSelf Esteem
Oral Communications
Self ConceptSelf Concept
Basic Needs:Basic Needs: shelter, food, water
Security - safe, love, money
3% - 7% ever achieveSelf actualization
Social Needs: friends, love, & acceptance -TV models
Self Esteem:Self Esteem: success, feel good about what you are good at
Self -conceptSelf -concept - - BEHAVIORBEHAVIOR
Feeling +Feeling + AttitudeAttitude == Behavior Behavior
SickSick ++ don’t wantdon’t want = = puttingputting to be here to be here
headhead
on on deskdesk
Self -conceptSelf -concept
Information from othersInformation from othersPeer PressurePeer Pressure
GroupsGroups
SituationsSituations
Vocal Cues - It’s not what you Vocal Cues - It’s not what you say,say,
but but HOWHOW you say it. you say it.
““I didn’t kill him.”I didn’t kill him.”••tone of voicetone of voice
••emphasisemphasis
••loudness/softnessloudness/softness
••pitch, tempo, soundspitch, tempo, sounds
Vocal Cues - It’s not what you Vocal Cues - It’s not what you say,say,
but HOW you say it.but HOW you say it.
••pausingpausing
••laughing, laughing,
••crying, gigglingcrying, giggling
••uh-huh, uh-huh,
••mmmm, oooohmmmm, ooooh
Hand and head signs Hand and head signs replacereplace words, letters, numbers, words, letters, numbers, ideasideas
••Waving hello Waving hello
••Waving good-byeWaving good-bye
••ASLASL
••LooksLooks
••Peace Sign FingersPeace Sign Fingers
••Peace Sign FingersPeace Sign Fingers
QuickTime™ and aTIFF (Uncompressed) decompressorare needed to see this picture.
Hand and head signs Hand and head signs replacereplace words, letters, numbers, words, letters, numbers, ideasideas
••Waving hello Waving hello
••Waving good-byeWaving good-bye
••ASLASL
••LooksLooks
••Peace Sign FingersPeace Sign Fingers
Gestures, posture, facial Gestures, posture, facial expressions, movements, eye expressions, movements, eye contact contact
These DO NOT replace what you are These DO NOT replace what you are saying, but they help emphasize or saying, but they help emphasize or reveal personality or emotional reveal personality or emotional state.state.
••pointingpointing
••lookinglooking
••noddingnodding
••slouchingslouching
••GreetingGreeting QuickTime™ and aTIFF (Uncompressed) decompressor
are needed to see this picture.
QuickTime™ and aTIFF (Uncompressed) decompressor
are needed to see this picture.
QuickTime™ and aTIFF (Uncompressed) decompressor
are needed to see this picture.
Display of material things, objects, Display of material things, objects, items, decorations, clothing, items, decorations, clothing, hairstyles, jewelry, the body, hairstyles, jewelry, the body, pictures, posterspictures, posters
••US flagUS flag
••suit v. T-shirtsuit v. T-shirt
••art, picturesart, pictures
••books books
Communicating with touchCommunicating with touch••patting on headpatting on head
••handshakehandshake
••hugginghugging
••kissingkissing
••pushing, pushing,
••shovingshoving
••slappingslapping
Meanings related to distance and timeMeanings related to distance and time••getting closer to someone (or farther away)getting closer to someone (or farther away)
••always late / always earlyalways late / always early
Meanings related to distance and timeMeanings related to distance and time••invading space - going into someone’s purseinvading space - going into someone’s purse
••lining up at the door before class period is overlining up at the door before class period is over
Countries that Touch a Countries that Touch a lot!lot!••Middle EastMiddle East
••Latin Countries (Mexico, Panama, Puerto Rico)Latin Countries (Mexico, Panama, Puerto Rico)
••ItalyItaly
••GreeceGreece
••RussiaRussia
Countries Countries in the middle within the middle with Touch!Touch!••FranceFrance
••ChinaChina
••IrelandIreland
••IndiaIndia
Countries Countries thatthat DON’T DON’T Touch!Touch!••United StatesUnited States
••CanadaCanada
••JapanJapan
••EnglandEngland
••AustraliaAustralia