Step 1: Sense Sound (what was said)

Step 2: Interpret (what was meant)

Step 3: Examine (how it relates to you)

Step 4: Respond (appropriately)

A. To understand (information)

B. To provide support (interpersonal relations)

C. To analyze (persuasion)

A. External Distractions

B. Internal distractions

C. DESIRE to Talk

D. Personal Biases

E. Conflicting Demands

••Stay Tuned InStay Tuned In

••Read NonverbalsRead Nonverbals

••Be PreparedBe Prepared

••Avoid Avoid DistractionsDistractions

••Apply Ideas to SelfApply Ideas to Self

••Take notesTake notes

••Write It DownWrite It Down

••Check Out What Check Out What you Hearyou Hear

••Ask QuestionsAsk Questions

Self ConceptSelf Concept DEFINITION:DEFINITION:

all beliefs and concepts you have all beliefs and concepts you have about yourselfabout yourself

1.1. Human NeedsHuman Needs

2.2. BehaviorBehavior

3.3. Information Information

from Othersfrom Others

Self ConceptSelf Concept DEFINITION:DEFINITION:

all beliefs and concepts you have all beliefs and concepts you have about yourselfabout yourself

Basic NeedsBasic Needs

Security

Self actualization

Social Needs

Self EsteemSelf Esteem

Oral Communications

Self ConceptSelf Concept

Basic Needs:Basic Needs: shelter, food, water

Security - safe, love, money

3% - 7% ever achieveSelf actualization

Social Needs: friends, love, & acceptance -TV models

Self Esteem:Self Esteem: success, feel good about what you are good at

Self -concept - Self -concept - BEHAVIORBEHAVIOR

FeelingFeeling

AttitudeAttitude

BehaviorBehavior

Self -conceptSelf -concept - - BEHAVIORBEHAVIOR

Feeling +Feeling + AttitudeAttitude == Behavior Behavior

SickSick ++ don’t wantdon’t want = = puttingputting to be here to be here

headhead

on on deskdesk

Self -conceptSelf -concept

Information from othersInformation from othersPeer PressurePeer Pressure

GroupsGroups

SituationsSituations

93%93%

of Communicationof Communication

Vocal Cues - It’s not what you Vocal Cues - It’s not what you say,say,

but but HOWHOW you say it. you say it.

““I didn’t kill him.”I didn’t kill him.”••tone of voicetone of voice

••emphasisemphasis

••loudness/softnessloudness/softness

••pitch, tempo, soundspitch, tempo, sounds

Vocal Cues - It’s not what you Vocal Cues - It’s not what you say,say,

but HOW you say it.but HOW you say it.

••pausingpausing

••laughing, laughing,

••crying, gigglingcrying, giggling

••uh-huh, uh-huh,

••mmmm, oooohmmmm, ooooh

Hand and head signs Hand and head signs replacereplace words, letters, numbers, words, letters, numbers, ideasideas

••Waving hello Waving hello

••Waving good-byeWaving good-bye

••ASLASL

••LooksLooks

••Peace Sign FingersPeace Sign Fingers

••Peace Sign FingersPeace Sign Fingers

QuickTime™ and aTIFF (Uncompressed) decompressorare needed to see this picture.

Hand and head signs Hand and head signs replacereplace words, letters, numbers, words, letters, numbers, ideasideas

••Waving hello Waving hello

••Waving good-byeWaving good-bye

••ASLASL

••LooksLooks

••Peace Sign FingersPeace Sign Fingers

Gestures, posture, facial Gestures, posture, facial expressions, movements, eye expressions, movements, eye contact contact

These DO NOT replace what you are These DO NOT replace what you are saying, but they help emphasize or saying, but they help emphasize or reveal personality or emotional reveal personality or emotional state.state.

••pointingpointing

••lookinglooking

••noddingnodding

••slouchingslouching

••GreetingGreeting QuickTime™ and aTIFF (Uncompressed) decompressor

are needed to see this picture.

QuickTime™ and aTIFF (Uncompressed) decompressor

are needed to see this picture.

QuickTime™ and aTIFF (Uncompressed) decompressor

are needed to see this picture.

Display of material things, objects, Display of material things, objects, items, decorations, clothing, items, decorations, clothing, hairstyles, jewelry, the body, hairstyles, jewelry, the body, pictures, posterspictures, posters

••US flagUS flag

••suit v. T-shirtsuit v. T-shirt

••art, picturesart, pictures

••books books

Communicating with touchCommunicating with touch••patting on headpatting on head

••handshakehandshake

••hugginghugging

••kissingkissing

••pushing, pushing,

••shovingshoving

••slappingslapping

Meanings related to distance and timeMeanings related to distance and time••getting closer to someone (or farther away)getting closer to someone (or farther away)

••always late / always earlyalways late / always early

Meanings related to distance and timeMeanings related to distance and time••invading space - going into someone’s purseinvading space - going into someone’s purse

••lining up at the door before class period is overlining up at the door before class period is over

Countries that Touch a Countries that Touch a lot!lot!••Middle EastMiddle East

••Latin Countries (Mexico, Panama, Puerto Rico)Latin Countries (Mexico, Panama, Puerto Rico)

••ItalyItaly

••GreeceGreece

••RussiaRussia

Countries Countries in the middle within the middle with Touch!Touch!••FranceFrance

••ChinaChina

••IrelandIreland

••IndiaIndia

Countries Countries thatthat DON’T DON’T Touch!Touch!••United StatesUnited States

••CanadaCanada

••JapanJapan

••EnglandEngland

••AustraliaAustralia