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Page 1: Seeking and Scaling Model for Designing Technology

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]

Learning LayersScaling up Technologies for Informal Learning in SME Clusters

Seeking and Scaling Model for Designing Technology that Supports Personal and Professional Learning Networks

John Cook1, Brenda Bannan2, Patricia Santos1

1 UWE Bristol, UK2 George Mason University, USA

Acknowledgement: Tribal

Presented at ECTEL meets ECSCW 2013: Workshop on Collaborative Technologies for Working and Learning, Sept. 21, 2013, Cyprus

Paper: http://tinyurl.com/la6y927

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Page 2: Seeking and Scaling Model for Designing Technology

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]

Overview

• PANDORA as an exemplary case study • Illustrates research benefits of the Design Seeking and

Scaling model • PANDORA context

– Significant Event Audit (SEA– UK Health Sector’s General Practices

• We claim that the model is useful as a tool for – Improving collaboration through Personal/Shared Learning

Networks– Scaling

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Page 3: Seeking and Scaling Model for Designing Technology

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]

Facebook for the workplace?

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• Social networking within companies could increase the productivity of “knowledge workers” by 20 to 25 percent

• McKinsey Global Institute, 2012

Page 4: Seeking and Scaling Model for Designing Technology

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]

Design Seeking and Scaling model

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Page 5: Seeking and Scaling Model for Designing Technology

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]

Prior conditions phase (with reference to Diffusion at scale)

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Page 6: Seeking and Scaling Model for Designing Technology

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]

Agreement phase

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Page 7: Seeking and Scaling Model for Designing Technology

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]

Research phase (we will return to this last)

• Can Networked Scaffolding be achieved by aggregating trust? And can aggregated trust be derived from semantic analysis of the collaborative tagging of people and resources in a Shared Learning Network?

• Is trust a phenomenon to be investigated with respect to effective scaffolding of people? Do these questions give the context?– Is there a wider network of people that I could draw on to help me? – Which people have proven to be effective for me and why? – Which meanings or learning context should I select from available

resources? – How does my context constrain what I need and could/should use?

• How can captured negotiations of meaning (in networked scaffolding) enable me to assess the effectiveness of learning resources and/or people from one context to another context; and how can this fosters cross-organisational learning and learning attitudes?

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Page 8: Seeking and Scaling Model for Designing Technology

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]

Design Decisions

Networking Scaffolding system Aimed at improving interactions among professionals: extra support to help with the sharing, personal network and trust building issues as well as potentially helping with ensuring that question/answers provided are easily accessible to all not buried in one individual’s email folder system. • List of Functional requirements• User stories

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Page 9: Seeking and Scaling Model for Designing Technology

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]

Design Decisions

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Page 10: Seeking and Scaling Model for Designing Technology

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]

Back to slide 7

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