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This paper contributes a new model for Design Research that extends existing approaches by taking into account the neglected areas of design seeking and scaling in the underexplored area of workplace informal learning; we place an emphasis on design that is based on a new empirically base. We use PANDORA as an exemplary case study to identify and illustrate the research benefits of the Design Seeking and Scaling model. PANDORA explores, amongst other things, designs for collaborative technologies for processes surrounding a Significant Event Audit (SEA) in UK Health Sector’s General Practices. We claim that the model is useful as a tool for improving collaboration through Personal Learning Networks.
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http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Learning LayersScaling up Technologies for Informal Learning in SME Clusters
Seeking and Scaling Model for Designing Technology that Supports Personal and Professional Learning Networks
John Cook1, Brenda Bannan2, Patricia Santos1
1 UWE Bristol, UK2 George Mason University, USA
Acknowledgement: Tribal
Presented at ECTEL meets ECSCW 2013: Workshop on Collaborative Technologies for Working and Learning, Sept. 21, 2013, Cyprus
Paper: http://tinyurl.com/la6y927
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http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Overview
• PANDORA as an exemplary case study • Illustrates research benefits of the Design Seeking and
Scaling model • PANDORA context
– Significant Event Audit (SEA– UK Health Sector’s General Practices
• We claim that the model is useful as a tool for – Improving collaboration through Personal/Shared Learning
Networks– Scaling
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http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Facebook for the workplace?
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• Social networking within companies could increase the productivity of “knowledge workers” by 20 to 25 percent
• McKinsey Global Institute, 2012
http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Design Seeking and Scaling model
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http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Prior conditions phase (with reference to Diffusion at scale)
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http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Agreement phase
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http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Research phase (we will return to this last)
• Can Networked Scaffolding be achieved by aggregating trust? And can aggregated trust be derived from semantic analysis of the collaborative tagging of people and resources in a Shared Learning Network?
• Is trust a phenomenon to be investigated with respect to effective scaffolding of people? Do these questions give the context?– Is there a wider network of people that I could draw on to help me? – Which people have proven to be effective for me and why? – Which meanings or learning context should I select from available
resources? – How does my context constrain what I need and could/should use?
• How can captured negotiations of meaning (in networked scaffolding) enable me to assess the effectiveness of learning resources and/or people from one context to another context; and how can this fosters cross-organisational learning and learning attitudes?
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Design Decisions
Networking Scaffolding system Aimed at improving interactions among professionals: extra support to help with the sharing, personal network and trust building issues as well as potentially helping with ensuring that question/answers provided are easily accessible to all not buried in one individual’s email folder system. • List of Functional requirements• User stories
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http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Design Decisions
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http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Back to slide 7
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