Working Smarter for Better Health
The Role of the Outreach Librarian
Carl Marsh - Head of Client OperationsKieran Lamb – Head of Evidence Services
Working Smarter for Better Health
Working Smarter for Better Health
Outline• Who we are• Outreach Librarian• Evidence Based Decision Making to Support Population Health
and Commissioning• Enquiry Service• Document Supply• E-Resource Management• Awareness and User Education• Keeping Up-to-Date• User Satisfaction and Understanding Users• Ensuring We Deliver
Working Smarter for Better Health
Working Smarter for Better Health
Who We Are
Clinical Support Services
Corporate Services
Working Smarter for Better Health
Our Vision & ValuesOur Vision"By working smarter, we will be the leader in professional services and solutions that support and transform the way our clients improve the lives of their populations"
Our ValuesWePut our clients first… the focus of our efforts
Work better together… through teamwork, partnership and collaboration
Have integrity professionalism, respect and honesty
Get creative ... thinking differently about the way we work to create a culture of improvement
Have fun… passionate about what we do, and how we do it
Look after each other ... creating an environment in which staff can flourish
Working Smarter for Better Health
Evidence Based Decision Making to Support Population Health
Commissioning Support•Support redesign of therapy services in the community by providing the evidence of what a great service looks like elsewhere.•Supporting the redesign of wheelchair and equipment services. Looking particularly at guidance.•Using different funding models to transform delivery of care.
Population Health•Recent examples are around supporting Liverpool Public Health to develop evidence based guidelines to inform the commissioning process.•Supporting understanding of the delivery of social prescribing in a primary healthcare setting to improve mental health.
Working Smarter for Better Health
Outreach LibrarianRole of the Outreach Librarian
• Embedded with clients teams – sit with them to understand their needs
• Enable the outreach librarian to be effective by utilisation of the wider library network
• Delivers two way communication with team
• Simplifies access to information resources• Physical embodiment of knowledge
services• Link to wider library network
Working Smarter for Better Health
Enquiry Services• Outreach librarian leads on
local delivery of enquiry services
• Can call on expertise of wider team and capacity as required (62 years of experience)
• Key is dialogue with end user so people are aware of what is happening with request
Working Smarter for Better Health
Document Request SupplyKnowledge• Document supply is based on
knowledge of likely sources• E-resources• Local Holdings• Regional Holdings• National Schemes• Knowing who to ask – utilising
professional experience• Format that is useful to end user• Library network brings additional
capacity
Working Smarter for Better Health
E-Resources ManagementManaging eResources• Athens administration is about
granting permitted access and disseminating permitted access.
• We are cogniscient of the flow of Athens registration process, self-registration not simple from a LA environment
• Link resolver must be maintained to maximise use of resources.
• Promote, promote, promote
Working Smarter for Better Health
Keeping Up-to-DateHorizon Scanning and Current Awareness
• Table of Contents – great where relevant but a bit hit or miss but can be made precise using RSS
• Horizon Scanning – more grey, key is the focus, get the scope right the rest follows
• SDI – repeated search based on negotiation with end user to deliver a bespoke/tailored service
• Outreach Librarian needs to apply local knowledge and relationships to service delivery
Key criteria to consider for relevance of Horizon Scanning
Working Smarter for Better Health
Awareness and User Education
Awareness and User Education
• Utilise blended learning for delivery of end user training:– 1 to 1– Group– Webinars
• Training is marketing (gives permission to request services)
• Utilise existing communication channels where possible and Athens
Working Smarter for Better Health
Service Quality and Understanding Users
Measuring What We Do• Annual Library Quality Accreditation
Framework Submission• Activities subject to simple impact
evaluation• Annual user satisfaction survey shows
100% desire to reuse service and Exceeding Expectation in 94% of service delivery
• Focus groups/depth interviews used to triangulate information received from quantitative reviews
Working Smarter for Better Health
Ensuring We DeliverCustomer Relationship Management Software
• All requests are tracked by CiviCRM
• Allows us to review times of delivery – check we are meeting target times
• Understand use patterns• Distribute work amongst the
wider team• Understand client better
Working Smarter for Better Health
Ensuring we deliver• Tactical Delivery Meetings• Contract Review Meetings• Individual Interface Meetings• Client Reports – Biannual
Reports to Commissioner and Activity and Outcomes Performance Measures
• Client Satisfaction Survey• Strategic Review Board• Risk management
Working Smarter for Better Health
What Do We Offer You?
• An established Service with a track record for delivering support for beneficial change
• Skilled staff with subject expertise and experience
• A wealth of knowledge supported by physical and electronic resources.
Recommended