Intro to Salesforce.org: Get connectedConnect with your constituents in a whole new way
Thijs BokkersSolution [email protected]
Alexandra TruyersAccount [email protected]
Forward-Looking Statements
Statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialise or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilisation and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Together, We’re Building a Path Forward
24KEmployees
$2.04BFY17Q2 revenue
2011 • 2012 • 20132014 • 2015 • 2016
The world’s most innovative companies
“Innovator of the Decade”
2009 • 2010 • 20112012 • 2013 • 20142014 • 2015 • 2016
September 2016
$ 389BIn GDP Impact by 2020
4th Industrial RevolutionEverything & everyone is connected
3rd
Computers1st
Mechanisation2nd
Mass Production4th Industrial Revolution
Cloud, Social, Big Data, AI
“The possibilities of billions of people connected by mobile devices, with unprecedented processing power, storage capacity, and access to knowledge, are unlimited.”
Klaus Schwab, Executive Chairman,World Economic Forum
Our Mission Empowering our stakeholders to accelerate impactin their communities in a whole new way.
A global force for good.
TechnologyDelivering the world’s best nonprofit and educational technology solutions at affordable rates.
Community EngagementInspiring volunteerism, augmenting employee giving through donation matching, and fostering the power of community collaboration.
a nonprofit social enterprise
Strategic GrantsRe-investing in the community through strategic grants in education, workforce development and technology innovation.
The Connected Nonprofit
External Systems
Build Apps
THE CONNECTED NONPROFIT
StaffVolunteers
PartnersCommunity
Constituents
Open Source
Trailhead
Partner Ecosystem
COMMUNITY
Donors
Board
Community EngagementPower of Us Hub
Program Management
Fundraising
Marketing Communications
Analytics
System ofEngagement
System ofOperations
System ofIntelligence
System ofRecord
Einstein
Turns the world’s #1 CRM into the #1 CRM for Nonprofits
INTRODUCING…
OPEN, FLEXIBLE DATA ARCHITECTURE
CONSTITUENT & DONOR MANAGEMENT
Implement faster
Grow & scale easily
Extend with apps
Align fundraising & programs
Streamline engagement
Simplify reporting
COMMUNITY-POWERED MOVEMENT
Learn from best practices
Access resources
Connect with experts & partners
Zakk Tapp
The Industry-Standard Impact Platform
External Systems
Build Apps
THE CONNECTED NONPROFIT
StaffVolunteers
PartnersCommunity
Constituents
Open Source
Trailhead
Partner Ecosystem
COMMUNITY
Donors
Board
Community EngagementPower of Us Hub
Program Management
Fundraising
Marketing Communications
Analytics
System ofEngagement
System ofOperations
System ofIntelligence
System ofRecord
Einstein
Connected Nonprofits Get Real ResultsIt’s Never Been a Better Time to be a Nonprofit Trailblazer!
+ 53%
OperationalEffectiveness
+63%
Data QualityDecrease inIT Costs
+ 40%
ConstituentEngagement
+34%
Source: Salesforce.org Customer Relationship Survey conducted March 2016 on 500+ customers randomly selected. Response sizes per question vary.
Average Percentage Improvements Reported by Salesforce.org Customers
Funds Raised
+ 30%
will recommend Salesforceto others
92%
improved abilityto achieve mission
87%
Proven Success Across the Nonprofit Sector
Source: Salesforce.org Customer Relationship Survey conducted March 2016 on 500+ customers randomly selected. Response sizes per question vary.
Average Percentage Improvements Reported by Salesforce.org Customers
The Connected Campus
Analytics
THE CONNECTED CAMPUS
System ofEngagement
Faculty & StaffParents
Prospects
CorporationsStudents
Hub & Events
Trailhead
Partner Ecosystem
COMMUNITY
Alumni
Donors
Community EngagementBest Practices
Recruiting
System ofIntelligence
System ofRecord
StudentSuccess
Alumni Engagement
External Systems:SIS, LMS, HR, Housing, GL, HCM, Financial Aid, Degree Audit, Meal Plans, Payroll
H E D A
Marketing Communications
AppsAnalytics
Einstein
The Connected Campus Gets Real ResultsIt’s Never Been a Better Time to be a Higher Ed Trailblazer!
Percentage Improvements Reported by Salesforce.org Customers
+34%
ConstituentEngagement
+63%
Data Quality
Faster CaseResolution
+31%
StaffProductivity
+ 27%
ProspectConversion
+ 30%
Source: Salesforce Customer Relationship Survey conducted March 2016 - May 2016, by an independent third-party, Confirmit Inc., on 4,600+ customers randomly selected. Question response sizes vary. May also be drawn from individual customer-reported results.
Trailblazers Across the Higher Ed Sector
will recommend Salesforce to
others
92%
say Salesforce has improved their
ability to operate effectively
93%
Community& Success Resources
Your Success is Our #1 ValueSuccess Resources
Power of Us HubCommunity of 25K+ nonprofit users, experts & Salesforce.org employees
Help & Training PortalOn-demand training & resource library
Dedicated Support TeamDedicated Salesforce.orgCustomer Success team
Premier Success PlansUnlimited access to 130+ online
courses, plus 24/7 support
TrailheadInteractive, self-guided tutorials for admins, developers & users
User GroupsLocal nonprofit meetups around the world & virtual Circles of Success
Cloud ServicesPeople and services to help you deploy smoothly, learn quickly,
& grow intelligently
Training & EventsTake instructor-led training, learnfrom others at Salesforce events