How E-learning Saved the How E-learning Saved the ClassroomClassroomBob MosherBob MosherDirector, Learning & Strategy Director, Learning & Strategy EvangelismEvangelismMicrosoft LearningMicrosoft Learning
Why It’s Time to Why It’s Time to Change…Change…
““The The LEARNERSLEARNERS will inherit the will inherit the earth….earth….
While the Learned will be While the Learned will be gloriously prepared for a world gloriously prepared for a world
that no longer exists”that no longer exists”
““as the world becomes more as the world becomes more interconnected and business interconnected and business becomes more complex and becomes more complex and dynamic, work must become dynamic, work must become
more “learningful”more “learningful”
““Although there will always be Although there will always be REVOLUTIONARYREVOLUTIONARY techniques in techniques in teaching, they will only be teaching, they will only be accepted if they are adopted in an accepted if they are adopted in an EVOLUTIONARYEVOLUTIONARY way….” way….”
Janice MosherJanice Mosher
Change in Education…Change in Education…
What About the Learner?What About the Learner?This Is How MANY Are This Is How MANY Are Feeling…Feeling…
What We’ve Created!!What We’ve Created!!
HIRED!! RETIRED!!
Career with the company:Career with the company:
REAL LEARNINGREAL LEARNINGPoorly supportedPoorly supported
Str
uctu
red
Eve
nt
Str
uctu
red
Eve
nt
Str
uctu
red
Eve
nt
Str
uctu
red
Eve
nt
Str
uctu
red
Eve
nt
Questions…Questions…
What kind of learner What kind of learner have we created?have we created?
What kind of What kind of instructors have we instructors have we createdcreated??
We Need to Support the We Need to Support the TOTAL Learner...TOTAL Learner...
5 stages of Learning5 stages of LearningInitial LearningInitial LearningContinued LearningContinued LearningUpgrade LearningUpgrade LearningRemedial LearningRemedial LearningNew Technology or Transferred New Technology or Transferred LearningLearning
Our strengths…Our strengths…
What does the What does the classroom do better classroom do better then ANY other then ANY other learning modality?learning modality?
E-learning Hype or HopeE-learning Hype or Hope
What’s the hype?What’s the hype?…..Challenges…..ChallengesWhat’s the hope?What’s the hope?…..Benefits…..Benefits
The Hope…The Hope…
Learning is a process not an Learning is a process not an eventeventBrings timeBrings time back into training back into training and learningand learningExpands training’s reach Expands training’s reach We will start evaluating howWe will start evaluating howour learner’s learn bestour learner’s learn bestTeach to independence…Teach to independence…
Learn to Learn: Learn to Learn: ClassroomClassroomRamp Up/Ramp DownRamp Up/Ramp Down
Learn to Learn: Learn to Learn: ClassroomClassroomRamp Up/Ramp DownRamp Up/Ramp Down
Self A
ided
Learn
ing
Self A
ided
Learn
ing
Instructional TimeInstructional Time
PeersPeersPeersPeers
Support Support MaterialsMaterialsSupport Support MaterialsMaterials
Inst
ruct
or
Aid
ed L
earn
ing
Inst
ruct
or
Aid
ed L
earn
ing
TechnologyTechnologyAided LearningAided Learning
TechnologyTechnologyAided LearningAided Learning
Asynchronous – NO instructor/peers in real-timeAsynchronous – NO instructor/peers in real-time
WBT & CBTWBT & CBT
Internet References – FAQ’s and Industry sitesInternet References – FAQ’s and Industry sites
Message BoardsMessage Boards
EPSSEPSS
Books and reference materialBooks and reference material
Tapes (Audio & Video)Tapes (Audio & Video)
Synchronous – Instructors/peers in real-timeSynchronous – Instructors/peers in real-time
ClassroomClassroom
Large GroupLarge Group
1 on 11 on 1
Web broadcastingWeb broadcasting
ChatChat
An LMS to manage the whole thing!!!!…An LMS to manage the whole thing!!!!…12
Tools of the Trade…Tools of the Trade…
Reinvent the ClassroomReinvent the Classroom
Process not an eventProcess not an eventCase-based and job relevantCase-based and job relevantA place to learn learning A place to learn learning strategies NOT contentstrategies NOT contentProblem solving and group workProblem solving and group workResource ladenResource laden
SME, BME, Peers, learning tools,,,SME, BME, Peers, learning tools,,,
Steps in the Evolution…Steps in the Evolution…
Start the change in class where it Start the change in class where it fits…fits…
Introduce e-learning during labsIntroduce e-learning during labs
Take advantage of emailTake advantage of email
Start external message boards & Start external message boards & ChatChat
Meeting with managers/clientsMeeting with managers/clients
Collect cases and scenariosCollect cases and scenarios
Start needs assessmentsStart needs assessments
Retooling instructors…Retooling instructors…
Trainer As Mentor…Trainer As Mentor…
Best advocate for e-learningBest advocate for e-learning
No longer content expert, but rather the No longer content expert, but rather the learning expert – Let’s get out there!!learning expert – Let’s get out there!!
Teach tools!!! NOT content!!Teach tools!!! NOT content!!
Learn to listen – Active listeningLearn to listen – Active listeningMore questions then answersMore questions then answers
Deal with frustrationDeal with frustration
Lead the horse to waterLead the horse to waterCognitive ApprenticeshipCognitive Apprenticeship
Allow for mistakes and failureAllow for mistakes and failure
Learning As a Process…Learning As a Process…
Tools &ResourcesTaught
Cases &Scenarios
Group Work
Time drivenBy content
Learning event
Assessment- Needs- Skill-
OrientationManager Mtg.Prework
- E-learning
Tools &ResourcesTaught
Cases &Scenarios
Group Work
Time drivenBy content
Learning event
Assessment- Needs- Skill- Orientation
Manager Mtg.Postwork
- E-learning- forums- chats/synch
Assessment- Needs- Skill- Orientation
Manager Mtg.Postwork
- E-learning- forums- chats/synch
Thank You for Your Time!!Thank You for Your Time!!
Bob MosherBob MosherMicrosoft LearningMicrosoft [email protected]@microsoft.com