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Annual Report
Freedom ofInformationand Protectionof Privacy
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MARCH 2007Honourable Ken KowalskiSpeakerLegislative Assembly of Alberta325 Legislature Building10800 – 97 AvenueEdmonton, AlbertaT5K 2B6
Dear Sir:
In accordance with Section 86 of the Freedom
of Information and Protection of Privacy Act,I have the honour to submit the 11th annualreport on the operation of this Act for thefiscal year ended March 31, 2006.
Respectfully submitted,
Lloyd Snelgrove
Minister
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The Government of Alberta is committedto openness and accountability. This is afundamental obligation; one we must balance
with our responsibility to guard the personalinformation with which we are entrusted.
Administering Alberta’s Freedom ofInformation and Protection of Privacy
Act (FOIP Act) is how we live up tothat commitment.
Albertans value their right to informationand we continue to provide these services
effectively. Provincial government bodieshave responded to nearly 22,000 requestsfor information since the FOIP Act cameinto effect. Consistently, 94 per cent ofapplicants receive a response within 60 daysof making a request.
I am pleased to report on significantaccomplishments for the 2005–06 fiscal year:
• The Freedom of Information andProtection of Privacy AmendmentRegulation came into force on February 8,2006. The amendments modernizethe consent process under the Act,allowing for electronic and oral consent when service is delivered on-line or byphone. In addition, the fee schedule was updated to encompass modernelectronic media and the list of agencies,boards and commissions under the Act was brought up to date.
• The Freedom of Information andProtection of Privacy Amendment Act wasintroduced in March 2006 and came intoforce in May 2006. The Amendment Actstrengthens privacy protection by placingrestrictions on the disclosure of personalinformation to courts that do not have
jurisdiction in Alberta and creates anew offence and penalty for such anunauthorized disclosure, which extends
MINISTER’S MESSAGE
to employees and contractors. Theprocess of designating public bodies was improved so that newly createdbodies can be covered by the FOIP Actmore quickly. The Act also created newexceptions for certain records held bygovernment ministries.
• The publication Managing Contractsunder the FOIP Act was updatedand expanded to cover governmentcontracting more comprehensively,
including shared service agreements,common or integrated programs, andcollaborative arrangements betweengovernment and the private sector.
• A government-wide strategy wasdeveloped to ensure the privacyand security of personal and otherinformation entrusted to government,fulfilling one of government’skey priorities: Protecting People’sPrivate Information.
I would like to express my thanks to theInformation and Privacy Commissioner,elected officials and staff in governmentand local public bodies for their enduringcommitment to Alberta’s Freedom ofInformation and Protection of Privacy Act.
Lloyd Snelgrove, MLAMinister of Alberta Service
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ACCESS AND PRIVACY 2005-06 Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
MAKING FOIP WORK FOR ALBERTA
Alberta’s FOIP Program . . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . . . . . . . . . .. . . . . . . . . .. . .3
FOIP STATISTICS
Requests to Provincial Government Departments,
Agencies, Boards and Commissions . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . 7
• Number of requests made to the Alberta government . . . . . . . . . . . . . . . . 7
• Who made access requests . . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . . . . . . 8
• How the access requests were processed . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . . . . . . 9
• Why information was not released . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
• Response times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
• What the FOIP program costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
• Fees paid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
• Fees waived . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Requests to Local Public Bodies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
• Number of requests made to Local Public Bodies . . . . . . . . . .. . . . . . . . . .. 13
• Sectors that received access requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
• Who made access requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
• How the access requests were processed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
• Response times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CONTACT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
CONTENTS
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2005-06 Highlights
The following achievements provide a snapshotof the FOIP program this year.
• Introduced theFOIP Amendment Act 2006
• Passed theFOIP Amendment Regulation 2006
• Advised government ministries on accessand privacy considerations in 50 new
legislative initiatives• Trained over 700 participants from
government and local public bodieson FOIP
• Responded to over 1500 questionsdirected to the FOIP help desk
• Produced the updated Guide to Managing
Contracts under the FOIP Act
• Received over 1.4 million hits onFOIP website
• Supported Alberta’s tenth annualinformation and privacy conference,attended by 400 participants
• Worked with federal, provincial andterritorial counterparts to harmonizeaccess and privacy legislation and toshare resources
ACCESS AND
PRIVACY
FOIP Quick Facts
• In 2005-06, the Alberta government
responded to 94 per cent of access
requests within 60 days.
• The Government of Alberta has
responded to nearly 22,000 access
requests since the FOIP Act came
into effect.
FOIP Key Dates
• Oct. 1, 1995: The FOIP Act took effect
for provincial government departments,
agencies, boards and commissions.
• Sept. 1998 to Oct. 1999: The FOIP Act was
extended to local public bodies such
as school boards, health authorities,post-secondary educational institutions
and municipal governments.
2005HIGHLIGHTS
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Alberta’s FOIP Program
Service Alberta provides strategic direction,leadership and support to the governmentministries, agencies, boards and commissionsand the local public bodies that are subject tothe FOIP Act. Staff in these government andlocal public bodies are responsible for theday-to-day administration of the Act.Service Alberta supports FOIP staff andensures an effective FOIP program in Albertaby providing a broad range of educationalopportunities and resources to developexpertise. It also amends the legislation asneeded so it remains current. The FOIPprogram recognizes that there are two primaryactivities under the Act: providing access to
records and protecting personal information.
Effective Legislative Framework
Service Alberta reviews and makesrecommendations for amendments to
Alberta’s access and privacy legislation. In thepast year, the department successfully advancedthe FOIP Amendment Act 2006 and changesto the FOIP regulation. As a result, thelegislation now provides the following:
• Better protection for personalinformation, by making it an offencefor a public body to disclose personalinformation in response to a court orderfrom outside of Canada. This includessituations where a contractor providesservices to a public body.
• A process for public bodies to establishcommon standards for consent,
whether the consent is given on paper,electronically or orally.
• Rules for what constitutes reliable consentfor e-business transactions that follow the
principles of “functional equivalence”in the Electronic Transactions Act.
• Fees that more accurately reflect thecost to provide information.
• Clarification that the FOIP Act does notapply to the published works in a library.
• Two new partial exclusions: one forministerial briefings and another forrecords in the custody of the ChiefInternal Auditor of Alberta. These new
exclusions apply only to the right ofaccess and are time-limited.
• The processing of a request is suspended while the Information and PrivacyCommissioner consults with an applicanton whether to allow a public body todisregard a FOIP request.
• An updated list of government agencies,boards and commissions that are subjectto the FOIP Act.
• A process to make a newly created publicbody subject to the FOIP Act more quickly.
In addition, the department promoted aconsistent approach to access and privacy acrossgovernment by advising ministries on thedevelopment of 50 new legislative initiatives.
MAKING FOIP
WORK FOR ALBERTA
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Effective Administration
Countless daily transactions performed bypublic bodies involve the collection, use ordisclosure of personal information. Theministry helps government departments andpublic bodies understand how to conductthese transactions in accordance with theFOIP Act. It educates and advises on theFOIP Act by running informational meetings,advising government departments on majorinitiatives, responding to help desk queries,and publishing newsletters. Efforts this yearincluded several educational meetings withgovernment, school board, post-secondaryand municipal FOIP staff.
The ministry responded to 1,500 queries tothe FOIP help desk and published two issues ofFOIP News, a newsletter for local public bodies.
Training Program
By offering training, the department educatesand enhances the knowledge of publicbody employees who administer the FOIP
Act. The training program includes threeone-day sessions for employees who areresponsible for FOIP and a half-day sessionfor employees who require an overview ofthe concepts of protection of privacy andaccess to information. Training sessions wereheld in Edmonton and Calgary several timesduring the year and arrangements were madeto deliver training at other locations at therequest of public bodies. Training sessions
were also customized to meet the needs of
public bodies upon request.
In 2005-06, 723 participants from governmentand local public bodies successfully completedtraining. Training was provided in thirty-four
sessions, with 10 delivered onsite, includingboth standard and customized sessions.
Learning OpportunitiesMinistry staff assisted with Alberta’s tenthannual information and privacy conferenceheld in Edmonton, June 16 and 17, 2005.Over the two days, more than 20 presentationsand workshops were offered to over 400participants. Speakers included Frank WorkQ.C., Alberta’s Information and PrivacyCommissioner; the Honourable John Reid,Information Commissioner of Canada; andPeter Cullen, Chief Privacy Strategist for
Microsoft. The department also continuedto support access and privacy education at thepost-secondary level.
Training participants:
214 from provincial government bodies,
509 from local public bodies.
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Publications and Resources
Publications and resources produced byService Alberta help public bodies becomemore knowledgeable about the FOIP Act,and therefore better able to comply with thelegislation. In 2005-06 the departmentpublished information to assist in contractmanagement, collecting electronic or oralconsent, estimating fees and findingFOIP contacts:
• FOIP Bulletin No. 17, Authenticationand Consent explains the new provisionsfor electronic or oral consent and
authentication in section 6 of theFOIP Regulation.
• The Guide to Managing Contractsunder the FOIP Act provides guidancefor contract managers within theGovernment of Alberta (also relevantto local public bodies) on access toinformation, protection of privacy andrecords management issues that arisein contracting.
• FOIP Bulletin No. 1, Fee Estimates was revised to reflect updates to thefee schedule.
• A new Directory of Public Bodies,searchable by FOIP contact, publicbody name, location, and type, replacedthe list of FOIP Coordinators on theFOIP website.
These resources are available through acomprehensive website. The site includescurrent FOIP legislation and historical
information, publications and frequently askedquestions, contact information for publicbodies, and summaries of decisions under theFOIP Act made by the Information and PrivacyCommissioner, as well as links to decisions.
Focus on Privacy
In 2006, the former ministries of GovernmentServices and Restructuring and GovernmentEfficiency which are now combined underService Alberta, launched an initiativeemphasizing the protection of personalinformation within government. Workprogressed on developing privacy principlesand directives for the Government of Alberta to
help staff apply the Act on a routine basis. Thisinitiative focuses on identifying and sharingbest practices to protect personal information.
National Initiatives
Alberta chaired a national committee offederal, provincial and territorial governmentsto promote the harmonization of access andprivacy legislation. Committee members sharedresources such as best practices and trainingmaterials. The committee also developed aguideline on information sharing agreementsand a national job board for access andprivacy professionals.
FOIP Quick Facts
There are 50 publications available on
FOIP web site.
FOIP Quick Facts
There were over 1.4 million visits to
the FOIP website this year.
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Number of requests made to the
Alberta Government
Government departments, agencies, boards andcommissions (provincial government bodies)routinely release information to the public.The FOIP Act is used only when informationis not available through regular channels.
Statistical reports of FOIP requests aresubmitted by all ministries including theExecutive Council, the Legislative AssemblyOffice, the Office of the Auditor General,the Ombudsman, the Office of the ChiefElectoral Officer, the Ethics Commissioner,the Information and Privacy Commissioner,and agencies, boards, and commissions
designated in the FOIP Regulation. FOIPrequests are tracked manually or electronicallyby each public body.
In the fiscal year 2005-06, a total of 2,405FOIP requests were received by governmentdepartments, agencies, boards and commissions.This is a 24 per cent decrease from the 3,176requests received the previous fiscal year.
In 2005-06, there were 12 requests forcorrection of personal information. This isan increase from nine such requests receivedthe previous fiscal year.
FOIP STATISTICS
■ Personal Information ■ General Information
3500
3000
2500
2000
1500
1000
500
0
574 848 832 1015 1147 1250 1332 1326 1406 12331250
404
421 406
561
793 902 951
1125 1163
1770
1172
1995/96
1996/97
1997/98
1998/99
1999/00
2000/01
2001/02
2002/03
2003/04
2004/05
2005/06
Number of FOIP Requests Received since October 1, 1995*
*The FOIP Act was proclaimed on October 1, 1995. This table excludes requests for correction of personal information.
Requests to Provincial Government Departments,Agencies, Boards and Commissions
N
U M B E R O F R E Q U E S T S
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Who made access requests
In 2005-06, 51 per cent of access requests received by government public bodies were fromindividuals seeking records containing information about themselves. The remaining 49per cent of requests were made for general information. In this category, the top users werebusinesses and members of the public.
Top 10 - Requests for General Information
Environment 737
Sustainable Resource Development 44
Alberta Energy and Utilities Board 44
Infrastructure and Transportation 39
Finance 38
Human Resources and Employment 35
Health and Wellness 25
Justice 20
Community Development 20
Education 18
TOP 10 - Requests for Personal Information
Child and Family Services Authorities 502
Human Resources and Employment 216
Solicitor General and Public Security 125
Seniors and Community Supports 119
Children’s Services 77
Workers’ Compensation Board 64
Justice 29
Infrastructure and Transportation 24
Government Services 16
Community Development 14
Business
GeneralPublic
ElectedOfficials
InterestGroups
Media
Academic/Researcher
PERCENTAGE OF REQUESTS■ 2004-05 ■ 2005-06
0% 10% 20% 30% 40% 50% 60% 70%
67.1%
79.4%
15.6%10.0%
7.0%
1.2%
5.2%
5.6%
3.9%
3.2%
1.2%
1.0%
80% 90%
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For personal information requests, provincial government bodies disclosed all or part ofthe records 67 per cent of the time; 22 per cent of requests were abandoned, withdrawn bythe applicant or transferred to another public body; records did not exist for 7 per cent ofrequests; and no records were disclosed for 3 per cent of requests.
How access requests were processed
For general information requests, provincial government bodies disclosed or partially
disclosed all of the records 29 per cent of the time; records did not exist for 53 per centof requests; and 14 per cent of requests were abandoned or withdrawn by the applicant ortransferred to another public body. No records were disclosed in 4 per cent of requests.
RecordsDo not Exist
DisclosedPartly
DisclosedCompletely
Withdrawn
Abandoned
NothingDisclosed
Transferred
0% 10% 20% 30% 40% 50% 60% 70%
D I S P O
S I T I O N
17.7%
14.6%
11.4%
12.5%
7.9%
7.2%
5.1%
3.4%
4.1%
3.9%
0.8%
0.8%
52.9%
57.6%
PERCENTAGE OF REQUESTS
■ 2004-05 ■ 2005-06
PartlyDisclosed
Abandoned
TotallyDisclosed
Records
Do Not Exist
Withdrawn
NothingDisclosed
Transferred
PERCENTAGE OF REQUESTS
■ 2004-05 ■ 2005-06
0% 10% 20% 30% 40% 50% 60% 70%
D I S P O S I T I O N
59.9%
16.4%
18.2%
8.0%
6.3%
7.5%
7.1%4.4%
4.8%
3.5%
3.3%
1.1%
0.4%
59.2%
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Why information was not released
When public bodies sever information from a record or withhold a record, they must indicate
which section of the FOIP Act was used to authorize the decision. The following tablesummarizes the sections of the Act that were cited by provincial government bodies whenrecords were not completely disclosed.
The number of occurrences indicates the number of requests where a particular section ofthe Act was used. Because several sections may be used on a single request, the number ofoccurrences is not related to the number of requests completed.
Sections of Number ofthe Act Used Exceptions Occurrences
17 Third party - personal information 915
24 Advice from officials 181
20 Law enforcement 100
27 Privileged information 82
21 Intergovernmental relations 67
16 Third party - business/ tax interests 51
12 Refuse to confirm or deny existence of a record 47
19 Confidential evaluations 15
25 Harmful to economic or other interests of a public body 14
29 Information otherwise available to the public 13
26 Testing procedures, tests and audits 11
22 Cabinet and Treasury Board confidences 4
18 Harmful to individual or public safety 2
Sections of Number ofthe Act Used Exclusions Occurrences
5 Other legislation paramount 28
4(1)l Registry records 33
4(1)q
Communications between MLAs and/ormembers of Executive Council
24
4(1)a Court/judicial records 19
4(1)d Records of Officers of the Legislature 7
4(1)g Examination/test questions 6
4(1)b (Quasi) judicial notes, communications, draft decisions 5
4(1)o Personal/Constituency records of members of Executive Council 3
4(1)p Speaker/MLA records in Legislative Assembly Office 3
4(1)i Post-secondary research material 3
4(1)r Treasury Branch records 2
4(1)k Incomplete prosecution records 1
0
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Response times
A total of 94 per cent of requests received
by provincial government bodies werecompleted within 60 days. This totalrepresents 82 per cent completed within30 days and 12 per cent within 30 to60 days. The remaining requests werecompleted in more than 60 days.
The FOIP Act states that normally arequest must be completed within 30days of the date it was received. However,the Act allows the head of a public bodyto extend this for an additional 30 days
under three circumstances: if more timeis needed to consult with another publicbody or with a third party; if the requestdoes not provide sufficient detail to allowidentification of the requested record; or,if a large number of records is involved.
Provincial government bodies continueto turn around a high volume of FOIPrequests within a short time frame. Albertans continue to have timely andeffective access to government information.
What the FOIP program costs
Government bodies spent an estimated$5,132,000 administering the FOIP Act. Inaddition, the division spent approximately$645,000. Expenditures by the Office of theInformation and Privacy Commissioner arealso related to the administration of the Actand are reported annually by that office.
FOIP Quick Facts
95% of requests are handled without
complaint to the Information and
Privacy Commissioner.
■ 2004-05 ■ 2005-06
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%82.4%
30 daysor less
30-60 days 60+ days
NUMBER OF DAYS TO COMPLETE REQUEST
81.8% 6.5% 6.1%11.1% 12.1% P E R C E N T
A G E O F C O M P L E T E D
R E Q U E S T S
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Fees paid
The fee schedule for processing FOIP
requests is set out in Schedule 2 of theFOIP Regulation. In 2005-06, provincialgovernment bodies collected fees of lessthan $71,000. Fee information is notavailable for local public bodies.
General Information Requests
A $25 initial fee is charged for generalinformation requests. Additional charges maybe applied for time spent locating, retrievingand preparing records for disclosure; computer
programming and processing; and copyingrecords. Additional fees cannot be charged forthe time spent reviewing records to determinethe need for severing information.
When a request is received, a fee estimate isprepared. If the estimate is less than $150,only the initial fee of $25 is collected.
Personal information requests
Applicants requesting their own information
pay only copying charges and only if thecharges exceed $10.
Fees waived
Public bodies and the Information and Privacy
Commissioner may waive fees if the applicantcannot afford payment; if the record relatesto a matter of public interest; or for any otherreason that it is deemed fair to excuse payment.
The amount of these fee waivers byprovincial government bodies is shownin the following table:
Fees are often reduced or eliminated byclarifying requests and providing only therecords actually needed by the applicant.The value of fees eliminated in this waycannot be calculated.
Amount collected
Type of fee 2005-06 2004-05
General informationrequests
Initial fees $25,000 $40,540
Other general fees $25,500 $26,480
Personal informationrequests
Copying $20,280 $29,980
Total $70,780 $97,000
Total fees collected
Amount waived
Type of request 2005-06 2004-05
General information
requests $3,993 $3,072 Personal information
requests $1,216 $2,074
Total $5,720 $5,145
2
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Number of requests made to local
public bodies
Local public bodies include local government(municipalities, Métis settlements, irrigationdistricts, and drainage districts), housingmanagement bodies, school jurisdictions,public libraries, post-secondary institutions,health care bodies, and police servicesand commissions.
In 2005-06, 903 local public bodiesprovided statistics, indicating that theyreceived 1,294 FOIP requests. This is an
increase of 20 per cent over the 1,082requests received in the previous fiscal year.
In 2005-06, there were eight requests tocorrect personal information compared tothree received in the previous fiscal year.
In 2005-06, 57 per cent of the FOIPrequests to local public bodies were fromindividuals seeking records containinginformation about themselves.
Requests to Local Public Bodies
N U M B E R O F R E Q U E S T S
■ Personal Information ■ General Information
385 448 563 688 739326
235227
288
318
394
555
2000/01
2001/02
2002/03
2003/04
2004/05
2005/06
Number of FOIP of Requests Received
Since April 1, 2000*
This table excludes requests for correction.*2000-01 was the first reporting period where all local public bodies
provided statistical information for a complete fiscal year.
1400
1200
1000
800
600
400
200
0
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Who made access requests
A total of 43 per cent of requests to local public bodies were made for general information.
In this category, the top users of the Act were members of the public (43 per cent), followedby businesses (34 per cent), the media (11 per cent), interest groups (eight per cent), andelected officials and academics/researchers (two per cent each).
ElectedOfficials
Media
GeneralPublic
InterestGroups
Academic/Researcher
PERCENTAGE OF REQUESTS
■ 2004-05 ■ 2005-06
0% 10% 20% 30% 40% 50% 60% 70%
43.4%
46.7%
34.2%
29.9%
10.6%
6.3%
7.7%
9.1%
2.0%
4.1%
2.0%
3.8%
Business
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Local public bodies disclosed all or part of the records in 78 per cent of personalrequests. Records did not exist for six per cent of requests; eight per cent of requests
were abandoned, withdrawn, or transferred to another public body; and no records weredisclosed in eight per cent of requests.
How the access requests were processed
Local public bodies disclosed or partly disclosed records in 77 per cent of general requests;
records did not exist for four per cent of requests; 11 per cent of requests were abandoned, withdrawn by the applicant or transferred to another public body; and no records weredisclosed for eight per cent of requests.
PartlyDisclosed
TotallyDisclosed
NothingDisclosed
Abandoned
Withdrawn
RecordsDo Not Exist
Transferred
PERCENTAGE OF REQUESTS
■ 2004-05 ■ 2005-06
0% 10% 20% 30% 40% 50% 60% 70%
D I S P
O S I T I O N
46.3%
39.1%
31.0%
37.8%
7.7%
6.1%
6.6%
9.3%
4.1%5.1%
2.6%
1.8%
1.7%
0.8%
PartlyDisclosed
TotallyDisclosed
NothingDisclosed
Abandoned
Withdrawn
RecordsDo Not Exist
Transferred
PERCENTAGE OF REQUESTS
■ 2004-05 ■ 2005-06
0% 10% 20% 30% 40% 50% 60% 70%
D I S P O
S I T I O N
64.4%
59.3%
13.5%
21.7%
8.3%
5.9%
5.9%
4.3%
3.9%
5.6%
2.2%
2.3%
1.8%
0.9%
6
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Response times
Overall, 90 per cent of requests made to local public bodies were completed within
60 days of receiving the requests. This total represents over 76 per cent completed within 30 days, and 13 per cent within 30 to 60 days. Ten per cent of requests werecompleted in more than 60 days.
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
■ 2004-05 ■ 2005-06
NUMBER OF DAYS TO COMPLETE REQUEST
83.4%
30 daysor less
30-60 days 60+ days
76.7% 6.4% 10.0%10.2% 13.3%
P E R C E N T A G E O F C O M P L E T E D
R E Q U E S T S
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8
Access and Privacy Branch, Service Alberta
Office hours: 8:15 am to 4:30 pm,Monday to Friday
Office phone: (780) 422-2657
Help desk phone: (780) 427-5848
Toll free: In Alberta, dial 310-0000then enter (780) 422-5848
Fax: (780) 427-1120
E-mail: [email protected]
Web site: foip.gov.ab.ca
CONTACT
INFORMATION
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02/2007 200
ISSN 1485-5372