FOIP Annual Report 2005-06

8/13/2019 FOIP Annual Report 2005-06

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Annual Report

Freedom ofInformationand Protectionof Privacy





MARCH 2007Honourable Ken KowalskiSpeakerLegislative Assembly of Alberta325 Legislature Building10800 – 97 AvenueEdmonton, AlbertaT5K 2B6

Dear Sir:

In accordance with Section 86 of the Freedom

of Information and Protection of Privacy Act,I have the honour to submit the 11th annualreport on the operation of this Act for thefiscal year ended March 31, 2006.

Respectfully submitted,

Lloyd Snelgrove

Minister





The Government of Alberta is committedto openness and accountability. This is afundamental obligation; one we must balance

with our responsibility to guard the personalinformation with which we are entrusted.

Administering Alberta’s Freedom ofInformation and Protection of Privacy

Act (FOIP Act) is how we live up tothat commitment.

Albertans value their right to informationand we continue to provide these services

effectively. Provincial government bodieshave responded to nearly 22,000 requestsfor information since the FOIP Act cameinto effect. Consistently, 94 per cent ofapplicants receive a response within 60 daysof making a request.

I am pleased to report on significantaccomplishments for the 2005–06 fiscal year:

• The Freedom of Information andProtection of Privacy AmendmentRegulation came into force on February 8,2006. The amendments modernizethe consent process under the Act,allowing for electronic and oral consent when service is delivered on-line or byphone. In addition, the fee schedule was updated to encompass modernelectronic media and the list of agencies,boards and commissions under the Act was brought up to date.

• The Freedom of Information andProtection of Privacy Amendment Act wasintroduced in March 2006 and came intoforce in May 2006. The Amendment Actstrengthens privacy protection by placingrestrictions on the disclosure of personalinformation to courts that do not have

jurisdiction in Alberta and creates anew offence and penalty for such anunauthorized disclosure, which extends

MINISTER’S MESSAGE

to employees and contractors. Theprocess of designating public bodies was improved so that newly createdbodies can be covered by the FOIP Actmore quickly. The Act also created newexceptions for certain records held bygovernment ministries.

• The publication Managing Contractsunder the FOIP Act was updatedand expanded to cover governmentcontracting more comprehensively,

including shared service agreements,common or integrated programs, andcollaborative arrangements betweengovernment and the private sector.

• A government-wide strategy wasdeveloped to ensure the privacyand security of personal and otherinformation entrusted to government,fulfilling one of government’skey priorities: Protecting People’sPrivate Information.

I would like to express my thanks to theInformation and Privacy Commissioner,elected officials and staff in governmentand local public bodies for their enduringcommitment to Alberta’s Freedom ofInformation and Protection of Privacy Act.

Lloyd Snelgrove, MLAMinister of Alberta Service





ACCESS AND PRIVACY 2005-06 Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

MAKING FOIP WORK FOR ALBERTA

Alberta’s FOIP Program . . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . . . . . . . . . .. . . . . . . . . .. . .3

FOIP STATISTICS

Requests to Provincial Government Departments,

Agencies, Boards and Commissions . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . 7

• Number of requests made to the Alberta government . . . . . . . . . . . . . . . . 7

• Who made access requests . . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . . . . . . 8

• How the access requests were processed . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . . . . . . 9

• Why information was not released . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

• Response times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

• What the FOIP program costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

• Fees paid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

• Fees waived . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Requests to Local Public Bodies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

• Number of requests made to Local Public Bodies . . . . . . . . . .. . . . . . . . . .. 13

• Sectors that received access requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

• Who made access requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

• How the access requests were processed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

• Response times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

CONTACT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

CONTENTS





2005-06 Highlights

The following achievements provide a snapshotof the FOIP program this year.

• Introduced theFOIP Amendment Act 2006

• Passed theFOIP Amendment Regulation 2006

• Advised government ministries on accessand privacy considerations in 50 new

legislative initiatives• Trained over 700 participants from

government and local public bodieson FOIP

• Responded to over 1500 questionsdirected to the FOIP help desk

• Produced the updated Guide to Managing

Contracts under the FOIP Act

• Received over 1.4 million hits onFOIP website

• Supported Alberta’s tenth annualinformation and privacy conference,attended by 400 participants

• Worked with federal, provincial andterritorial counterparts to harmonizeaccess and privacy legislation and toshare resources

ACCESS AND

PRIVACY

FOIP Quick Facts

• In 2005-06, the Alberta government

responded to 94 per cent of access

requests within 60 days.

• The Government of Alberta has

responded to nearly 22,000 access

requests since the FOIP Act came

into effect.

FOIP Key Dates

• Oct. 1, 1995: The FOIP Act took effect

for provincial government departments,

agencies, boards and commissions.

• Sept. 1998 to Oct. 1999: The FOIP Act was

extended to local public bodies such

as school boards, health authorities,post-secondary educational institutions

and municipal governments.

2005HIGHLIGHTS





Alberta’s FOIP Program

Service Alberta provides strategic direction,leadership and support to the governmentministries, agencies, boards and commissionsand the local public bodies that are subject tothe FOIP Act. Staff in these government andlocal public bodies are responsible for theday-to-day administration of the Act.Service Alberta supports FOIP staff andensures an effective FOIP program in Albertaby providing a broad range of educationalopportunities and resources to developexpertise. It also amends the legislation asneeded so it remains current. The FOIPprogram recognizes that there are two primaryactivities under the Act: providing access to

records and protecting personal information.

Effective Legislative Framework

Service Alberta reviews and makesrecommendations for amendments to

Alberta’s access and privacy legislation. In thepast year, the department successfully advancedthe FOIP Amendment Act 2006 and changesto the FOIP regulation. As a result, thelegislation now provides the following:

• Better protection for personalinformation, by making it an offencefor a public body to disclose personalinformation in response to a court orderfrom outside of Canada. This includessituations where a contractor providesservices to a public body.

• A process for public bodies to establishcommon standards for consent,

whether the consent is given on paper,electronically or orally.

• Rules for what constitutes reliable consentfor e-business transactions that follow the

principles of “functional equivalence”in the Electronic Transactions Act.

• Fees that more accurately reflect thecost to provide information.

• Clarification that the FOIP Act does notapply to the published works in a library.

• Two new partial exclusions: one forministerial briefings and another forrecords in the custody of the ChiefInternal Auditor of Alberta. These new

exclusions apply only to the right ofaccess and are time-limited.

• The processing of a request is suspended while the Information and PrivacyCommissioner consults with an applicanton whether to allow a public body todisregard a FOIP request.

• An updated list of government agencies,boards and commissions that are subjectto the FOIP Act.

• A process to make a newly created publicbody subject to the FOIP Act more quickly.

In addition, the department promoted aconsistent approach to access and privacy acrossgovernment by advising ministries on thedevelopment of 50 new legislative initiatives.

MAKING FOIP

WORK FOR ALBERTA



Effective Administration

Countless daily transactions performed bypublic bodies involve the collection, use ordisclosure of personal information. Theministry helps government departments andpublic bodies understand how to conductthese transactions in accordance with theFOIP Act. It educates and advises on theFOIP Act by running informational meetings,advising government departments on majorinitiatives, responding to help desk queries,and publishing newsletters. Efforts this yearincluded several educational meetings withgovernment, school board, post-secondaryand municipal FOIP staff.

The ministry responded to 1,500 queries tothe FOIP help desk and published two issues ofFOIP News, a newsletter for local public bodies.

Training Program

By offering training, the department educatesand enhances the knowledge of publicbody employees who administer the FOIP

Act. The training program includes threeone-day sessions for employees who areresponsible for FOIP and a half-day sessionfor employees who require an overview ofthe concepts of protection of privacy andaccess to information. Training sessions wereheld in Edmonton and Calgary several timesduring the year and arrangements were madeto deliver training at other locations at therequest of public bodies. Training sessions

were also customized to meet the needs of

public bodies upon request.

In 2005-06, 723 participants from governmentand local public bodies successfully completedtraining. Training was provided in thirty-four

sessions, with 10 delivered onsite, includingboth standard and customized sessions.

Learning OpportunitiesMinistry staff assisted with Alberta’s tenthannual information and privacy conferenceheld in Edmonton, June 16 and 17, 2005.Over the two days, more than 20 presentationsand workshops were offered to over 400participants. Speakers included Frank WorkQ.C., Alberta’s Information and PrivacyCommissioner; the Honourable John Reid,Information Commissioner of Canada; andPeter Cullen, Chief Privacy Strategist for

Microsoft. The department also continuedto support access and privacy education at thepost-secondary level.

Training participants:

214 from provincial government bodies,

509 from local public bodies.



Publications and Resources

Publications and resources produced byService Alberta help public bodies becomemore knowledgeable about the FOIP Act,and therefore better able to comply with thelegislation. In 2005-06 the departmentpublished information to assist in contractmanagement, collecting electronic or oralconsent, estimating fees and findingFOIP contacts:

• FOIP Bulletin No. 17, Authenticationand Consent explains the new provisionsfor electronic or oral consent and

authentication in section 6 of theFOIP Regulation.

• The Guide to Managing Contractsunder the FOIP Act provides guidancefor contract managers within theGovernment of Alberta (also relevantto local public bodies) on access toinformation, protection of privacy andrecords management issues that arisein contracting.

• FOIP Bulletin No. 1, Fee Estimates was revised to reflect updates to thefee schedule.

• A new Directory of Public Bodies,searchable by FOIP contact, publicbody name, location, and type, replacedthe list of FOIP Coordinators on theFOIP website.

These resources are available through acomprehensive website. The site includescurrent FOIP legislation and historical

information, publications and frequently askedquestions, contact information for publicbodies, and summaries of decisions under theFOIP Act made by the Information and PrivacyCommissioner, as well as links to decisions.

Focus on Privacy

In 2006, the former ministries of GovernmentServices and Restructuring and GovernmentEfficiency which are now combined underService Alberta, launched an initiativeemphasizing the protection of personalinformation within government. Workprogressed on developing privacy principlesand directives for the Government of Alberta to

help staff apply the Act on a routine basis. Thisinitiative focuses on identifying and sharingbest practices to protect personal information.

National Initiatives

Alberta chaired a national committee offederal, provincial and territorial governmentsto promote the harmonization of access andprivacy legislation. Committee members sharedresources such as best practices and trainingmaterials. The committee also developed aguideline on information sharing agreementsand a national job board for access andprivacy professionals.

FOIP Quick Facts

There are 50 publications available on

FOIP web site.

FOIP Quick Facts

There were over 1.4 million visits to

the FOIP website this year.





Number of requests made to the

Alberta Government

Government departments, agencies, boards andcommissions (provincial government bodies)routinely release information to the public.The FOIP Act is used only when informationis not available through regular channels.

Statistical reports of FOIP requests aresubmitted by all ministries including theExecutive Council, the Legislative AssemblyOffice, the Office of the Auditor General,the Ombudsman, the Office of the ChiefElectoral Officer, the Ethics Commissioner,the Information and Privacy Commissioner,and agencies, boards, and commissions

designated in the FOIP Regulation. FOIPrequests are tracked manually or electronicallyby each public body.

In the fiscal year 2005-06, a total of 2,405FOIP requests were received by governmentdepartments, agencies, boards and commissions.This is a 24 per cent decrease from the 3,176requests received the previous fiscal year.

In 2005-06, there were 12 requests forcorrection of personal information. This isan increase from nine such requests receivedthe previous fiscal year.

FOIP STATISTICS

■ Personal Information ■ General Information

3500

3000

2500

2000

1500

1000

500

0

574 848 832 1015 1147 1250 1332 1326 1406 12331250

404

421 406

561

793 902 951

1125 1163

1770

1172

1995/96

1996/97

1997/98

1998/99

1999/00

2000/01

2001/02

2002/03

2003/04

2004/05

2005/06

Number of FOIP Requests Received since October 1, 1995*

*The FOIP Act was proclaimed on October 1, 1995. This table excludes requests for correction of personal information.

Requests to Provincial Government Departments,Agencies, Boards and Commissions

N

U M B E R O F R E Q U E S T S



Who made access requests

In 2005-06, 51 per cent of access requests received by government public bodies were fromindividuals seeking records containing information about themselves. The remaining 49per cent of requests were made for general information. In this category, the top users werebusinesses and members of the public.

Top 10 - Requests for General Information

Environment 737

Sustainable Resource Development 44

Alberta Energy and Utilities Board 44

Infrastructure and Transportation 39

Finance 38

Human Resources and Employment 35

Health and Wellness 25

Justice 20

Community Development 20

Education 18

TOP 10 - Requests for Personal Information

Child and Family Services Authorities 502

Human Resources and Employment 216

Solicitor General and Public Security 125

Seniors and Community Supports 119

Children’s Services 77

Workers’ Compensation Board 64

Justice 29

Infrastructure and Transportation 24

Government Services 16

Community Development 14

Business

GeneralPublic

ElectedOfficials

InterestGroups

Media

Academic/Researcher

PERCENTAGE OF REQUESTS■ 2004-05 ■ 2005-06

0% 10% 20% 30% 40% 50% 60% 70%

67.1%

79.4%

15.6%10.0%

7.0%

1.2%

5.2%

5.6%

3.9%

3.2%

1.2%

1.0%

80% 90%



For personal information requests, provincial government bodies disclosed all or part ofthe records 67 per cent of the time; 22 per cent of requests were abandoned, withdrawn bythe applicant or transferred to another public body; records did not exist for 7 per cent ofrequests; and no records were disclosed for 3 per cent of requests.

How access requests were processed

For general information requests, provincial government bodies disclosed or partially

disclosed all of the records 29 per cent of the time; records did not exist for 53 per centof requests; and 14 per cent of requests were abandoned or withdrawn by the applicant ortransferred to another public body. No records were disclosed in 4 per cent of requests.

RecordsDo not Exist

DisclosedPartly

DisclosedCompletely

Withdrawn

Abandoned

NothingDisclosed

Transferred

0% 10% 20% 30% 40% 50% 60% 70%

D I S P O

S I T I O N

17.7%

14.6%

11.4%

12.5%

7.9%

7.2%

5.1%

3.4%

4.1%

3.9%

0.8%

0.8%

52.9%

57.6%

PERCENTAGE OF REQUESTS

■ 2004-05 ■ 2005-06

PartlyDisclosed

Abandoned

TotallyDisclosed

Records

Do Not Exist

Withdrawn

NothingDisclosed

Transferred


■ 2004-05 ■ 2005-06

0% 10% 20% 30% 40% 50% 60% 70%

D I S P O S I T I O N

59.9%

16.4%

18.2%

8.0%

6.3%

7.5%

7.1%4.4%

4.8%

3.5%

3.3%

1.1%

0.4%

59.2%



Why information was not released

When public bodies sever information from a record or withhold a record, they must indicate

which section of the FOIP Act was used to authorize the decision. The following tablesummarizes the sections of the Act that were cited by provincial government bodies whenrecords were not completely disclosed.

The number of occurrences indicates the number of requests where a particular section ofthe Act was used. Because several sections may be used on a single request, the number ofoccurrences is not related to the number of requests completed.

Sections of Number ofthe Act Used Exceptions Occurrences

17 Third party - personal information 915

24 Advice from officials 181

20 Law enforcement 100

27 Privileged information 82

21 Intergovernmental relations 67

16 Third party - business/ tax interests 51

12 Refuse to confirm or deny existence of a record 47

19 Confidential evaluations 15

25 Harmful to economic or other interests of a public body 14

29 Information otherwise available to the public 13

26 Testing procedures, tests and audits 11

22 Cabinet and Treasury Board confidences 4

18 Harmful to individual or public safety 2

Sections of Number ofthe Act Used Exclusions Occurrences

5 Other legislation paramount 28

4(1)l Registry records 33

4(1)q

Communications between MLAs and/ormembers of Executive Council

24

4(1)a Court/judicial records 19

4(1)d Records of Officers of the Legislature 7

4(1)g Examination/test questions 6

4(1)b (Quasi) judicial notes, communications, draft decisions 5

4(1)o Personal/Constituency records of members of Executive Council 3

4(1)p Speaker/MLA records in Legislative Assembly Office 3

4(1)i Post-secondary research material 3

4(1)r Treasury Branch records 2

4(1)k Incomplete prosecution records 1

0



Response times

A total of 94 per cent of requests received

by provincial government bodies werecompleted within 60 days. This totalrepresents 82 per cent completed within30 days and 12 per cent within 30 to60 days. The remaining requests werecompleted in more than 60 days.

The FOIP Act states that normally arequest must be completed within 30days of the date it was received. However,the Act allows the head of a public bodyto extend this for an additional 30 days

under three circumstances: if more timeis needed to consult with another publicbody or with a third party; if the requestdoes not provide sufficient detail to allowidentification of the requested record; or,if a large number of records is involved.

Provincial government bodies continueto turn around a high volume of FOIPrequests within a short time frame. Albertans continue to have timely andeffective access to government information.

What the FOIP program costs

Government bodies spent an estimated$5,132,000 administering the FOIP Act. Inaddition, the division spent approximately$645,000. Expenditures by the Office of theInformation and Privacy Commissioner arealso related to the administration of the Actand are reported annually by that office.

FOIP Quick Facts

95% of requests are handled without

complaint to the Information and

Privacy Commissioner.

■ 2004-05 ■ 2005-06

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%82.4%

30 daysor less

30-60 days 60+ days

NUMBER OF DAYS TO COMPLETE REQUEST

81.8% 6.5% 6.1%11.1% 12.1% P E R C E N T

A G E O F C O M P L E T E D

R E Q U E S T S



Fees paid

The fee schedule for processing FOIP

requests is set out in Schedule 2 of theFOIP Regulation. In 2005-06, provincialgovernment bodies collected fees of lessthan $71,000. Fee information is notavailable for local public bodies.

General Information Requests

A $25 initial fee is charged for generalinformation requests. Additional charges maybe applied for time spent locating, retrievingand preparing records for disclosure; computer

programming and processing; and copyingrecords. Additional fees cannot be charged forthe time spent reviewing records to determinethe need for severing information.

When a request is received, a fee estimate isprepared. If the estimate is less than $150,only the initial fee of $25 is collected.

Personal information requests

Applicants requesting their own information

pay only copying charges and only if thecharges exceed $10.

Fees waived

Public bodies and the Information and Privacy

Commissioner may waive fees if the applicantcannot afford payment; if the record relatesto a matter of public interest; or for any otherreason that it is deemed fair to excuse payment.

The amount of these fee waivers byprovincial government bodies is shownin the following table:

Fees are often reduced or eliminated byclarifying requests and providing only therecords actually needed by the applicant.The value of fees eliminated in this waycannot be calculated.

Amount collected

Type of fee 2005-06 2004-05

General informationrequests

Initial fees $25,000 $40,540

Other general fees $25,500 $26,480

Personal informationrequests

Copying $20,280 $29,980

Total $70,780 $97,000

Total fees collected

Amount waived

Type of request 2005-06 2004-05

General information

requests $3,993 $3,072 Personal information

requests $1,216 $2,074

Total $5,720 $5,145

2



Number of requests made to local

public bodies

Local public bodies include local government(municipalities, Métis settlements, irrigationdistricts, and drainage districts), housingmanagement bodies, school jurisdictions,public libraries, post-secondary institutions,health care bodies, and police servicesand commissions.

In 2005-06, 903 local public bodiesprovided statistics, indicating that theyreceived 1,294 FOIP requests. This is an

increase of 20 per cent over the 1,082requests received in the previous fiscal year.

In 2005-06, there were eight requests tocorrect personal information compared tothree received in the previous fiscal year.

In 2005-06, 57 per cent of the FOIPrequests to local public bodies were fromindividuals seeking records containinginformation about themselves.

Requests to Local Public Bodies

N U M B E R O F R E Q U E S T S

■ Personal Information ■ General Information

385 448 563 688 739326

235227

288

318

394

555

2000/01

2001/02

2002/03

2003/04

2004/05

2005/06

Number of FOIP of Requests Received

Since April 1, 2000*

This table excludes requests for correction.*2000-01 was the first reporting period where all local public bodies

provided statistical information for a complete fiscal year.

1400

1200

1000

800

600

400

200

0





Who made access requests

A total of 43 per cent of requests to local public bodies were made for general information.

In this category, the top users of the Act were members of the public (43 per cent), followedby businesses (34 per cent), the media (11 per cent), interest groups (eight per cent), andelected officials and academics/researchers (two per cent each).

ElectedOfficials

Media

GeneralPublic

InterestGroups

Academic/Researcher


■ 2004-05 ■ 2005-06

0% 10% 20% 30% 40% 50% 60% 70%

43.4%

46.7%

34.2%

29.9%

10.6%

6.3%

7.7%

9.1%

2.0%

4.1%

2.0%

3.8%

Business



Local public bodies disclosed all or part of the records in 78 per cent of personalrequests. Records did not exist for six per cent of requests; eight per cent of requests

were abandoned, withdrawn, or transferred to another public body; and no records weredisclosed in eight per cent of requests.

How the access requests were processed

Local public bodies disclosed or partly disclosed records in 77 per cent of general requests;

records did not exist for four per cent of requests; 11 per cent of requests were abandoned, withdrawn by the applicant or transferred to another public body; and no records weredisclosed for eight per cent of requests.

PartlyDisclosed

TotallyDisclosed

NothingDisclosed

Abandoned

Withdrawn

RecordsDo Not Exist

Transferred


■ 2004-05 ■ 2005-06

0% 10% 20% 30% 40% 50% 60% 70%

D I S P

O S I T I O N

46.3%

39.1%

31.0%

37.8%

7.7%

6.1%

6.6%

9.3%

4.1%5.1%

2.6%

1.8%

1.7%

0.8%

PartlyDisclosed

TotallyDisclosed

NothingDisclosed

Abandoned

Withdrawn

RecordsDo Not Exist

Transferred


■ 2004-05 ■ 2005-06

0% 10% 20% 30% 40% 50% 60% 70%

D I S P O

S I T I O N

64.4%

59.3%

13.5%

21.7%

8.3%

5.9%

5.9%

4.3%

3.9%

5.6%

2.2%

2.3%

1.8%

0.9%

6



Response times

Overall, 90 per cent of requests made to local public bodies were completed within

60 days of receiving the requests. This total represents over 76 per cent completed within 30 days, and 13 per cent within 30 to 60 days. Ten per cent of requests werecompleted in more than 60 days.

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%

■ 2004-05 ■ 2005-06

NUMBER OF DAYS TO COMPLETE REQUEST

83.4%

30 daysor less

30-60 days 60+ days

76.7% 6.4% 10.0%10.2% 13.3%

P E R C E N T A G E O F C O M P L E T E D

R E Q U E S T S



8

Access and Privacy Branch, Service Alberta

Office hours: 8:15 am to 4:30 pm,Monday to Friday

Office phone: (780) 422-2657

Help desk phone: (780) 427-5848

Toll free: In Alberta, dial 310-0000then enter (780) 422-5848

Fax: (780) 427-1120

E-mail: [email protected]

Web site: foip.gov.ab.ca

CONTACT

INFORMATION





02/2007 200

ISSN 1485-5372

Documents

FOIP Annual Report 2005-06