Download pdf - Dialing Innovations overview

2014

Josh VonHaugerPresident

Derrick ChristyCFO

Tim TerhuneDirector of Business Development

Todd RobinsonBusiness Development Manager

MEET OUR TEAM

MISSION STATEMENT

Dialing Innovations will design a unified

system configured to create harmony

between operations and sales. This system

will ensure global integration, create and

enhance efficiencies, and be completely

adaptable and customizable while

increasing total ROI.

WHO ARE WE?

OVERVIEW

CALL CENTER APPLICATIONS


• Dialing Innovations offers a full range of call

center applications.

• Our software is capable of handling an inbound,

outbound, or blended environment.

• Our software can be fully customized to fit your

needs.

• Redundant systems within our hosted platform

ensure maximum up time.


KEY FEATURES

• Local Caller ID Display

• Customized Scripting

• Call Monitoring

• Live Transfers Via Hotkey

• Answering Machine/Voicemail Detection

• Recycle Busy, No Answer, or Any Other Disposition at Specific Time Intervals

• Interactive Voice Response (IVR)


KEY FEATURES (CONTINUED)

• Skill-Based Routing to Agents

• Call Times Controlled by Prospects Time Zone

• Customized Reporting

– Track Lead Costs

– Track Vendor Performance and Costs

– Lead Performance Reporting

– Hourly Totals by Status Category in Real Time

– Agent Performance Reporting

– User Group Reporting


KEY FEATURES (CONTINUED)

• Call Tracking

• Call Recording

• DNC List Management

• Multiple Lists Per Campaign

• Remote Agent Login from Anywhere with an Internet Connection

• API Integration

• Interactive Voice Response (IVR)

• Text and E-mail– Customized Text and E-mail Campaigns

– Customized Text and E-mail Drips


These features will provide a direct impact on

efficiencies, functionality, and revenue.

Specifically, they will provide the following benefits:

– Reduce Costs

– Faster Deployment

– Simplified Integration

– Increased Flexibility and Scale

– Global Control

– Focus on Security

HOT CALL TRANSFER

HOT CALL TRANSFER

• Connect to a Prospect in Less Than 3 Seconds

• Attended or Unattended

– Live Agent or an IVR

• Custom Messaging

• Caller ID Mapping

• Improve Answer Rate

• Improve Conversion Rate

HOT CALL TRANSFER

The benefits of using this technology are

abundant. The three most tangible benefits

are the following:

1. Increased Sales (Revenue)

2. Increased Efficiencies

3. Overall Increase in ROI

HOT CALL TRANSFER

INCREASED SALES (REVENUE)

• Hot Call Transfer technology will increase

your contact rate substantially.

• Agents will speak to a prospect at the time

they are showing peak interest in your

product or service.

HOT CALL TRANSFER

INCREASED EFFECIENCIES

• Experience the benefits of custom reporting and

analytics.

• Streamline your lead management process.

• Save time and resources.

– Our technology will allow you to allocate staffing

resources to other areas or projects.

HOT CALL TRANSFER

OVERALL INCREASE IN ROI

• Experience tremendous ROI growth

– Increase Sales

– Increase Efficiencies

– Eliminate Waste

– Manage with more Information

• Customizable Reports

• Analytics

PHONE SYSTEM (PBX)

PHONE SYSTEM (PBX)

Since the advent of VOIP, many businesses

have been migrating away from standard

analog phone systems to more robust VOIP

systems. VOIP offers more features, while

reducing overall phone system costs.

PHONE SYSTEM (PBX)

FEATURES• Better Call Clarity/Quality

• Unified Communications

• Call Continuity

• On-Screen Call Notifications

• Easy Setup and Maintenance

• Industry Standard SIP Communications Protocol

• Mobile/Offsite Capabilities

• Call Waiting

• Advanced Administration and User Portals

• Custom IVR’s and Call Trees

PHONE SYSTEM (PBX)

BENEFITS

• Lower Overall Communications Costs

• Lower Local Call Costs

• Lower Long-Distance Call Costs

• Low Installation Cost

• Lower Administration Costs

• Less Physical Maintenance will Generate Time and Resource Savings

• Save Time with a Unified Communications System

HOW WE ASSIST IN LEAD GENERATION

• Improve Acquisition

• Improve Connectivity

• Improve Conversion

• Improve Quality

• Improve Lead Management Process

• Provide Customizable Reporting and

Analytics

IMPROVE ACQUISITION

• Use the robust feature set within our call

center application software to make your

outbound campaigns more efficient and

effective.

• Our reports and analytics will allow you to

focus your calling efforts more efficiently

and effectively.

IMPROVE CONNECTIVITY

• Our Hot Call Transfer technology will

connect your agents to a prospect within

seconds.

– Talk to a prospect while they are sitting at

their computer conducting their search!

• Use the customizable features within our

call center application software to

efficiently connect to prospects.

IMPROVE CONVERSATION

Our Hot Call Transfer technology will connect your agents to a prospect within seconds of a Web form submission.

– Talk to a prospect at the moment their interest is at its peak.

– Your agents will be the first merchant to speak to the prospect.

– Impress your prospects with your incredible response times.

IMPROVE QUALITY

Validate your leads with our call center

application software and Hot Call Transfer

technology.

– Perform follow-up calls to your prospects.

– Send confirmations via text and e-mail drips.

– Use reports and analytics to better manage

your processes.

IMPROVE LEAD MANAGEMENT PROCESS

Our call center application software can

streamline your lead management process.

– Create customized lead disposition tags.

– Use disposition tags to create customized

follow-up and action processes.

• Our software can automatically contact leads

based on programming logic.

– Use our extensive reports to better manage

your lead process.

CUSTOMIZABLE REPORTS & ANALYTICS

Our call center application software can provide the following reports and analytical tools:

– Track Lead Costs

– Track Vendor Performance and Costs

– Lead Performance Reporting

– Hourly Totals by Status Category in Real Time

– Agent Performance Reporting

– User Group Reporting

WHY CHOOSE DIALING INNOVATIONS?

• All Systems Integrated

• Create and Enhance Efficiencies

• Increase Conversions

• Increase ROI

• Knowledge Encompassing Many Verticals

• Around the Clock Support

• Completely Adaptable and Customizable

– We Grow With You!

– Simple to Change!

HOW TO REACH US

• Visit our Website

www.dialinginnovations.com

• Call Us

877-523-5384

• Why not just experience our technology

first hand and fill out our Web form.

http://dialinginnovations.com/pages/contact/4

http://www.dialinginnovations.com/

http://dialinginnovations.com/pages/contact/4

THANK YOU