Dialing Innovations overview

  • View

  • Download

Embed Size (px)


Dialing Innovations

2014Josh VonHauger President

Derrick ChristyCFO

Tim TerhuneDirector of Business Development

Todd RobinsonBusiness Development ManagerMEET OUR TEAMMISSION STATEMENTDialing Innovations will design a unified system configured to create harmony between operations and sales. This system will ensure global integration, create and enhance efficiencies, and be completely adaptable and customizable while increasing total ROI.




CALL CENTER APPLICATIONSDialing Innovations offers a full range of call center applications. Our software is capable of handling an inbound, outbound, or blended environment.Our software can be fully customized to fit your needs.Redundant systems within our hosted platform ensure maximum up time.CALL CENTER APPLICATIONSKEY FEATURESLocal Caller ID DisplayCustomized ScriptingCall MonitoringLive Transfers Via HotkeyAnswering Machine/Voicemail DetectionRecycle Busy, No Answer, or Any Other Disposition at Specific Time IntervalsInteractive Voice Response (IVR)

CALL CENTER APPLICATIONSKEY FEATURES (CONTINUED)Skill-Based Routing to AgentsCall Times Controlled by Prospects Time ZoneCustomized ReportingTrack Lead CostsTrack Vendor Performance and CostsLead Performance ReportingHourly Totals by Status Category in Real TimeAgent Performance ReportingUser Group ReportingCALL CENTER APPLICATIONSKEY FEATURES (CONTINUED)Call TrackingCall RecordingDNC List ManagementMultiple Lists Per CampaignRemote Agent Login from Anywhere with an Internet ConnectionAPI IntegrationInteractive Voice Response (IVR)Text and E-mailCustomized Text and E-mail CampaignsCustomized Text and E-mail Drips

CALL CENTER APPLICATIONSThese features will provide a direct impact on efficiencies, functionality, and revenue. Specifically, they will provide the following benefits:Reduce CostsFaster DeploymentSimplified IntegrationIncreased Flexibility and ScaleGlobal ControlFocus on SecurityHOT CALL TRANSFER

HOT CALL TRANSFERConnect to a Prospect in Less Than 3 SecondsAttended or UnattendedLive Agent or an IVRCustom MessagingCaller ID MappingImprove Answer RateImprove Conversion Rate

HOT CALL TRANSFERThe benefits of using this technology are abundant. The three most tangible benefits are the following:Increased Sales (Revenue)Increased Efficiencies Overall Increase in ROIHOT CALL TRANSFERINCREASED SALES (REVENUE)Hot Call Transfer technology will increase your contact rate substantially.Agents will speak to a prospect at the time they are showing peak interest in your product or service.

HOT CALL TRANSFERINCREASED EFFECIENCIESExperience the benefits of custom reporting and analytics. Streamline your lead management process.Save time and resources.Our technology will allow you to allocate staffing resources to other areas or projects.HOT CALL TRANSFEROVERALL INCREASE IN ROIExperience tremendous ROI growthIncrease SalesIncrease EfficienciesEliminate WasteManage with more InformationCustomizable ReportsAnalytics


PHONE SYSTEM (PBX)Since the advent of VOIP, many businesses have been migrating away from standard analog phone systems to more robust VOIP systems. VOIP offers more features, while reducing overall phone system costs.

PHONE SYSTEM (PBX)FEATURESBetter Call Clarity/QualityUnified CommunicationsCall ContinuityOn-Screen Call NotificationsEasy Setup and MaintenanceIndustry Standard SIP Communications ProtocolMobile/Offsite CapabilitiesCall WaitingAdvanced Administration and User PortalsCustom IVRs and Call Trees

PHONE SYSTEM (PBX)BENEFITSLower Overall Communications CostsLower Local Call CostsLower Long-Distance Call CostsLow Installation CostLower Administration CostsLess Physical Maintenance will Generate Time and Resource SavingsSave Time with a Unified Communications SystemHOW WE ASSIST IN LEAD GENERATIONImprove AcquisitionImprove ConnectivityImprove ConversionImprove QualityImprove Lead Management ProcessProvide Customizable Reporting and Analytics

IMPROVE ACQUISITIONUse the robust feature set within our call center application software to make your outbound campaigns more efficient and effective.Our reports and analytics will allow you to focus your calling efforts more efficiently and effectively.IMPROVE CONNECTIVITYOur Hot Call Transfer technology will connect your agents to a prospect within seconds.Talk to a prospect while they are sitting at their computer conducting their search!Use the customizable features within our call center application software to efficiently connect to prospects.IMPROVE CONVERSATIONOur Hot Call Transfer technology will connect your agents to a prospect within seconds of a Web form submission.Talk to a prospect at the moment their interest is at its peak.Your agents will be the first merchant to speak to the prospect.Impress your prospects with your incredible response times.

IMPROVE QUALITYValidate your leads with our call center application software and Hot Call Transfer technology.Perform follow-up calls to your prospects.Send confirmations via text and e-mail drips.Use reports and analytics to better manage your processes. IMPROVE LEAD MANAGEMENT PROCESSOur call center application software can streamline your lead management process.Create customized lead disposition tags.Use disposition tags to create customized follow-up and action processes.Our software can automatically contact leads based on programming logic.Use our extensive reports to better manage your lead process.

CUSTOMIZABLE REPORTS & ANALYTICSOur call center application software can provide the following reports and analytical tools:Track Lead CostsTrack Vendor Performance and CostsLead Performance ReportingHourly Totals by Status Category in Real TimeAgent Performance ReportingUser Group Reporting

WHY CHOOSE DIALING INNOVATIONS?All Systems IntegratedCreate and Enhance EfficienciesIncrease ConversionsIncrease ROIKnowledge Encompassing Many VerticalsAround the Clock SupportCompletely Adaptable and CustomizableWe Grow With You!Simple to Change!

HOW TO REACH USVisit our Websitewww.dialinginnovations.comCall Us877-523-5384Why not just experience our technology first hand and fill out our Web form.http://dialinginnovations.com/pages/contact/4