Core Values
Corp. HR New Delhi
What Are Core Values ?
These are the organisation’s essential & enduring general
guiding principles; for the conduct & behaviour of the
members of the organisation in realising the vision.
2
Infact the members of the organisation believe, demonstrate &
propagate the Values of the organisation in their daily organisation
life & behaviour.
They are desirable state rather than existing state.
Core Values
• Commitment to Excellence
3
• Openness, Fairness and Trust
• Customer Focus
• Team Spirit
Commitment to Excellence- ‘Practices That Fulfill The Value’
4
S. No. Practices Status of Internalisation
1 Adapts continuously to dynamic work environment
•Maximum Output with Minimum Resource •Approach on Team Working
2 Accepts new challenges with confidence
•competitive Work Environment•Cost Effective
•Minimum input & Maximum Output
3 Asks for help when required
• Working as a Team on Cost effective measure•Monthly Forge Cluster Meeting - Sharing Working
culture
4 Demonstrates ownership for self development
Job Rotation practices at Heat Treatment & IP -1 in all area.
Commitment to Excellence- ‘Practices That Fulfill The Value’
5
S.No. Practices Status of Internalisation
1 Shows awareness of impact of own behaviour on others
MAD Practices Employees Satisfaction Survey Exit Interview Feedback System
2 Listens actively
Daily Morning Meeting Open house Session
3 Walk - the - Talk
Daily Morning Plant Visit by Unit Head, Operational Head & HR Head.
4 Avoid Re-working. Do things Right the first time
Focus on Process Quality Approach. We are using concept PDCA . 60 % focus on “P” Planning part.
5 High focus on Quality ensures defect free delivery to Customers
Stage Wise inspection at all Process Level.
100 % final inspection before dispatch.
We have all type of QA Checking instrument as per Customer requirement.
Openness , Fairness & Trust – ‘Practices That Fulfill The Value’
OPENNESS :
6
S.No. Practices Status of Internalisation
1 People have free Access to Senior Management
We have open door policy concept.Any employees can discuss with Unit head at
any time
2 People are encouraged to express their views
Monthly Suggestion SchemeMonthly Open house Session
Monthly Cluster Meeting at various topics
3 Work toward addressing everyone by first name
Implemented at Same level & Designation.
Openness , Fairness & Trust – ‘Practices That Fulfill The Value’
FAIRNESS :
7
S.No. Practices Status of Internalisation
1 Treat people equally in terms of transparent decisions/policies
Sure , all Policies implemented with no biasness or Partiality
2 Each Function should be driven by systems & procedures
Yes , TS -16949 & EMS 18001 & OHSAS -18001 Followed with 100% compliance on
System adherence.
3 Prompt attention & redressal of genuine grievancesWe have Grievance handling committee
which meet periodically.Compliant register Monitoring
Openness , Fairness & Trust – ‘Practices That Fulfill The Value’
8
TRUST :
S.No. Practices Status of Internalisation
1 Have consistent & genuine behaviour In Open house session we discuss.
2 Be Honest in all your dealings Yes
3 Honour the promises , commitment made & revert timely if some obstacle comes in the way
Monthly Best Suggestion awardMonthly best & worst Team
Weekly DWM review mechanism
Openness , Fairness & Trust – ‘Practices That Fulfill The Value’
TRUST :
9
S.No. Practices Status of Internalisation
1 Senior Executives should pose Trust in their team members
Sure , We have Team Work which caused Focused approach in this competitive
environment
2 Empowerment of employees
Monthly Departmental wise PresentationJob Rotation
Training & Development
3 Be Trust worthy Yes
4 Stick to your Values even under trying conditions Yes
Customer Focus – ‘Practices That Fulfill The Value’
10
S.No. Practices Status of Internalisation
1 Customises responses to each Customer instead of resorting to standard mechanical response
This is our prime Focused Target to delivery 100 % Customer satisfaction.
2 Openly exhibits enthusiasm while dealing with Customers Dedicated team work with Customers dealing.
3 Networks with other Group Companies to create Value for the Customer
Learning from all Customers & deployed at Unit.
4 Prompt response to both, internal & external Customers
1st Priority on Internal Customers. Every Process incharge is customers for next
Process.
Customer Focus – ‘Practices That Fulfill The Value’
11
S.No. Practices Status of Internalisation
1 Anticipates Customer needs
Dedicated Team work with customersMarketing Personnel meet with related customer periodically and understand their needs which further communicated to Units.
2 Attends to the concerns or problems of Customers before own
- as above-
3 Seriously considers Customers complaints, feedback
Every Customer complain has further communicated to all employees and work as a CFT team on that complain which will be weekly revised by senior Mgt.
4 Seeks solutions to satisfy Customers as Above
5 Creates positive surprises through unique experiences Leaning by Sharing
Team Spirit - ‘Practices That Fulfill The Value’
12
S.No. Practices Status of Internalisation
1
Shows a greater concern for the group rather than for self interest CFT teams are working on any Issues .
2 Offers knowledge and expertise to the benefit of the group Learning by sharing
3 Encourages team members to build upon their ideas Brainstorming session during Suggestion meeting and Cluster meeting.
4
Listens to the points of others and gives constructive feedback when appropriate
Take feedback during Morning Meeting.
Team Spirit - ‘Practices That Fulfill The Value’
13
S.No. Practices Status of Internalisation
1
Provides regular contributions towards group discussion Weekly meeting on CFT & Review session
2 Actively tries to improve and maintain morale and enthusiasm within the group
Appreciated leader & Be a part of Top Management review or meetings.
3
Provides support for decisions made by the group when voting
Yes , During all committee meeting Safety & Health committee. Canteen CommitteeGrievance Commitee
4
Is flexible and does not oppose group decisions at the expense of the rest of the team
- As above-
Guidelines for Effective Implementation
Since values percolate downwards, examples must be set from top
downwards to demonstrate across the Units/Organisation that the Core
Values are shared Values by all & they should reflect in all our dealings -
personal & official .
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Sharing the Values by respective Business/Unit Heads with employees,
Customers & Suppliers
Wide spread communication to the employees of the Core Values & also how
we would like as a Business Organisation to be perceived & measured by
others. These could be through sharing of presentation by Unit Heads,
employee induction programs etc.
Guidelines for Effective Implementation
Core Values can not be compromised & all actions need to be taken to
ensure that these are imbibed by every individual in the organisation
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While adherence to the Core Values should be recognised & appreciated,
deviations be provided with constructive critique.
Review the progress in Values internalisation & stabilise
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